Manager Customer

SCOTT SKINNER ***** Pleasant Lake Road,

Manchester, MI. 48158

734-***-**** **************@*****.***

FULL SERVICE SUPPORT MANAGER

Accomplished, approachable manager with proven ability to effectively lead personnel in both manufacturing and Full Service support environments. Recognized for on-time, creating Budgets, accurate project completion, team building and leadership skills, and ability to adapt to constantly changing customer and corporate requirements. Demonstrated talent building effective teams producing profitable bottom line. Able to instill positive atmosphere through leading by example and supporting an engaged work force. Available for relocation. Areas of expertise include:

Lean Manufacturing

Customer Service

Sales/Marketing

Team Building / Leadership

Personnel Management

Purchasing / Scheduling

Quality Assurance / Control

Budgets

Safety / Ergonomics

PROFESSIONAL EXPERIENCE

Devon Facility Management- Detroit, MI

Business Manager – Ford Woodhaven, Ford Rawsonville, GE Aviation, VW-Chattanooga, TMMMS- Tupelo-Toyota-Maintenance, Toyota PDC Hebron, KY and Blue Ash, OH, and TTC Toyota Saline and Ann Arbor : 2011 to January 2018

PREMIER MANUFACTURING SUPPORT SERVICES-Dearborn, MI

Complex/Site Manager – Ford Rouge Central Maintenance and Fleet Operations 2010-2011

Responsible for two (2) Service Line Managers, eight (8) supervisors and 37 Ford Skill trade employees. Managed Customer employee's through employee engagement and team building techniques to reduce Ford Cost and improve customer efficiency.

PREMIER MANUFACTURING SUPPORT SERVICES-WAYNE, MI

Complex/Site Manager 2009-2010

Responsible for three (3) Service Line Managers, employing eighty (80) employees. Created budgets of seven (7) million dollars and negotiated with Customer Controllers on bottom line cost and opportunities for Cost Savings. Extremely valuable at getting our employee’s involved and empowering them to take control of their jobs for better Customer satisfaction, self-ownership and self-esteem!

PREMIER MANUFACTURING SUPPORT SERVICES- Wayne and Livonia, MI

Regional Manager 2008-2009

Responsible for two (2) Managers over two (2) different Manufacturing Sites employing one hundred seventy (100) employee’s. Created budgets of seven (7) million dollars and negotiated with Customer Controllers on bottom line cost and opportunities for Cost Savings. Extremely valuable at getting our employee’s involved and empowering them to take control of their jobs for better Customer satisfaction, self-ownership and self-esteem!

PREMIER MANUFACTURING SUPPORT SERVICES Fremont, CA 2005-2008

Site/Complex Manager

Responsible for two (2) Asst. Managers, Five (5) Supervisors, HR/Safety Manager, Office Manager.

In addition, Seventy eight (78) hourly employee’s. In a union factory environment.. Premier’s goal was to

Be recognized as “the” Benchmark service company in North America., establishing value to our Customer and show significant innovation and cost savings along with Customer Satisfaction. Premier took pride in having our offices on site with our customer to form a partnership with day-to-day issues and opportunities.

.

SIEGEL ROBERT OF KENTUCKY – Bowling Green, KY 2002 – 2004

Production Control / Assistant Plant Manager

Led 8 Department Managers in all plant production areas including warehouse operations, scheduling, and purchasing. Conducted all production functions including ordering, scheduling, and auditing.

SIEGEL ROBERT OF ARKANSAS – Wilson, AR 1986 – 2002

Production Manager (1994 – 2002)

Directed all plant production areas including warehouse operations, scheduling, and purchasing with ~50 direct reports. Facilitated daily management meetings to communicate and resolve schedule and production issues. Performed weekly material and component ordering, daily scheduling, and monthly audit organization and supervision.

Achieved 100% on-time shipments, ~15% reduced inventory turns (28 to 24), and eliminated waste by introducing lean manufacturing, 5-S, and Kanban.

Interfaced with customers daily to ensure on schedule order production.

Department Manager Assembly (1989 – 1994)

Managed assembly area bottom line with responsibility for budget, rates, material ordering, production scheduling, and 123 employees.

Scheduler (1986 – 1989

Held full responsibility for all production scheduling, component and raw material ordering, packaging, and personnel oversight for two employees.

Increased on-time shipping from 78% to 98% and monthly inventory turns from 8 to 24 by instilling sense of urgency in material group.

Improved warehouse efficiency through effective organization and thorough clean up.

General Manager of Full Restaurant/Bar (1976 to 1986)

Held full responsibility of Family own establishment for ordering all Food, Supplies, Hiring of all employee’s, Weekly/Yearly budgets, Food cost, originating and making up new menu’s, dealing with both customer and employee on a one to one level for satisfaction and discipline, Sales and Marketing, and Extremely Good with People Skills and Customer Satisfaction.

EDUCATION

Advanced Leadership Training

OSHA 30 hour Course

Partners in Leadership Training

Zinger Miller Leadership Training

SAGINAW VALLEY STATE UNIVERSITY

Contact this candidate