Customer Service Manager
Resume:
Ellen Donohue
Poughkeepsie, NY
*****.******@***.***
Authorized to work in the US for any employer
Work Experience
Customer Service Manager/Office Manager
National School Forms, Inc - Brewster, NY
March 2011 to May 2018
Managed incoming calls for new orders, order status and customer complaints. Managed billing of outstanding accounts including over due and credit disputes. Assisted in new product development.
Managed the ordering of stock and supplies.
Overall quality control on all products.
Customer Service Manager
Happy Kids, Inc. - Somers, NY
August 2008 to March 2011
Managed Seasonal Customer Service and Production
Managed the training of new seasonal employees.
Reviewed and managed employee work performance.
Tracked production turn-around time.
Handled all Customer Service escalations.
Customer Service Supervisor
The Mines Service, Inc - Cortlandt Manor, NY
July 2005 to June 2008
Supervised team of Customer Service Representatives Handled all complaint escalations.
Trained new hires.
Monitored service calls..
Created manual for customer service procedures.
Skills
Customer Experience, Microsoft Word, Quick Books, Call Center Management, Training, Customer Service
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