Manager Customer Service

Tamera (Tammy) Stone

**** ********* ****

Olive Branch, MS 38654

Cell: 901-***-****

E-mail: **********@*****.***

OBJECTIVE

I am seeking a full time position that will benefit from my customer service and administrative backgrounds. I’m looking for a new and challenging opportunity that makes use of my existing skill set, and also provides an opportunity to develop my career.

WORK EXPERIENCE

Maintenance Secretary/Supervisor (December 2008 – Present) Sunshine Corporation (Riverdale Apartments)

Weekend Bartender/Opening Manager (December 2003 – December 2008) The Crossing Bar & Grill

Acted as opening manager for all weekend shifts. Set up bank drawers, reconciled previous evenings receipts. Oversaw re-stocking of product. Managed weekend kitchen staff. Prepared bank deposits for the following work day. Provided food and beverage services to bar and restaurant clientele. Administrative Lead (December 2002 – November 2003) Golden Rule Signs

Implemented QuickBooks program for the company, and set up all data tables, vendor files, receivables, and employee records. Managed billing and invoicing. First contact for all walk-in customers. Received and processed new customer orders to manufacturing team for fulfillment. Acted as customer advocate to relay product expectations for final product. Provided audit and review of customer products for accuracy, proper grammar, and compliance with customer orders. Handled all inbound calls for quotes and information. Middle School Art Instructor (August 1998 – May 2002) DeSoto County Schools (Olive Branch Intermediate School) Developed class curriculum based on established school system guidelines. Prepared and executed class lesson plans. Mentored multiple classes per day of 25-35 students per class. Worked closely with school administration to mentor and provide development plans for students in my care. Worked with other teaching staff on academic and social development of all students. Managed classroom budget and supplies to ensure all students had adequate materials for all assigned project. Worked one on one with students as necessary to assist special needs. EDUCATION

● Yuba Community College (1980-1984) Marysville, CA o Various Basic Couse (Non-degree)

Skills/Certifications

● MS Word

● MS Excel

● MS Outlook

● Multi-line switch board operation

● Basic network file management

● Experienced with all standard office automation (scanners, eFax, etc.)

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PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

● DeSoto County Schools – Volunteer Teacher’s Aide

● DeSoto County Schools – Volunteer Exam Proctor

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