Summary of Qualifications

Highly organized, motivated and detail-oriented Software QA Manager with an exceptional track record of managing and delivering large high-quality software projects on time and under budget.

Extensive experience developing, testing, and managing complex software projects

Proven ability to manage multiple projects simultaneously with different timelines and using different SDLC methodologies and meeting all objectives

Proven track record of recruiting and motivating cross-functional, distributed, and diverse teams allowing for the development of a high-performance team

Experience with multiple software development methodologies including agile SCRUM processes and milestones

Excellent communication skills that increase efficient interaction with multiple levels of management and across organizations from business development to operations

Proven ability to manage risk to minimize project interruptions

Skills/Proficiencies

Software Test Management

Software Process Management

Software Test Automation

Systems Integration and Implementation

Software Project Management (PMP Certified)

Release Management

Vendor Relationship Management

Professional Experience

Deutsche Bank – Cary, North Carolina Jul 2010 – Feb 2018

QA Manager

Managed QA activities across multiple initiatives for re-engineering, business critical, and audit/ essential maintenance for a high performance, low latency, global equities clearing and settlement application. Drove an initiative to improve our testing environments by changing how we deploy code and source data to these environments. Accountable for scoping, planning, execution, and reporting of all QA activities.

Key Contributions:

Consistently managed the delivery of high quality releases into production with no critical or high severity incident leakages

Accountable for the ensuring appropriate functional, regression, performance, operational acceptance, and user acceptance testing was conducted on all releases

Recruited and managed a team of 10 FTE test engineers to support the global equities clearing and settlement program

Managed the direction and allocation of 30 globally distributed vendor resources across multiple projects to ensure all projects are delivered on time

Provided test vendor management and oversight for the global equities clearing and settlement program from approving statements of work to approving payment to the vendor

Proactively engaged and interacted with all stakeholders providing status, identifying, and mitigating risks across multiple simultaneous deliveries

Recruited and managed a team of dev engineers for the equities clearing and settlement Audit and Essential Maintenance book of work

Managed the development and implementation of an automation strategy to accelerate testing timelines, increase functional coverage, and reduce vendor spend

Managed audit and regulatory changes for the Oracle SQL/PLSQL based system

Managed the first global integration test for a trade processing system across 50 upstream/downstream interfacing application instances allowing the simplification of the production landscape from three supported versions to one

Received award for participation in the creation of the Bank-wide ALM standard

Actively participated in the local Diversity Employee Engagement Group

Lead DB Cary’s undergraduate recruiting team for Georgia Tech and the University of Virginia

Hewlett Packard – Cary, North Carolina Nov 2007 – May 2010

QA Manager/ QA Team Lead

Managed all QA activities for the HP Live Network connector and the HPLN Security and Compliance content products. Managed a team of QA engineers to meet or exceed all product objectives. Negotiated and communicated test schedules and deliverables to all product stakeholders. Responsible for administration of the Quality Center application we used for project and test management. Worked with Cisco to support HP’s OEM agreement for the HPLN product.

Key Contributions:

Trained the Development, QA, and Product Management teams on the necessary Quality Center processes to meet our organizational quality metrics and implement the changes in our local Quality Center instance as required.

Participated in a global Special Interest Groups to drive Test, Change Management, Agile, and Sustaining Engineering process improvements for the larger BTO Software organization.

Lead a cross functional team of Quality Center project managers to discuss, prioritize, and track resolution of local QC issues.

Coordinated with the I18N QA team in Shanghai to develop and execute I18N test plans for the Live Network Connector product allowing the product to meet the specifications required to be sold in the APJ region.

Worked with the development team to implement/modify the SCRUM methodology to create a successfully integrated test team.

Opsware, Inc – Cary, North Carolina Feb 2004 – Nov 2007

QA Team Lead/Senior QA Engineer

Directed test activities for the Asset Management System and The Opsware Network projects.

Key Contributions:

Jump started test team for The Opsware Network project by hiring team members, creating all test processes and metrics, and migrating existing test activities from Redmond location to Cary.

Tangram Enterprise Solutions – Cary, North Carolina Sep 2000 – Feb 2004

Senior QA Analyst

Developed and executed test cases for various features and initiatives for the Asset Management System product. Researched and provided options for starting a test automation project.

Key Contributions:

Provided test support for an acquired product

Interpath Communications – RTP, North Carolina Apr 1998 – Apr 2000

Principle Project Manager

Project manager and test lead for a startup ISP. Responsible for developing the test processes, metrics, and artifacts and building a team to support all implementation and support test efforts for all major Operational Support Services systems.

Key Contributions:

Lead year 2000 testing efforts for back office IT billing systems

Managed the integration, data synchronization, and process automation projects for the back office IT products including billing and provisioning.

Developed test strategy, processes and coordinated testing of off-shore QA team located in Pakistan

MCI/WorldCom – Cary, North Carolina Jan 1997 – Apr 1998

Test Team Lead

Defined and executed the test plans for certifying CMIP interfaces for the Nortel OC48 switch to be managed by MCI’s next generation management system. Lead a team of 5 test engineers in the verification of MCI’s next generation network management system.

Lucent Technologies – Cary, North Carolina Jan 1995 – Jan 1997

Test Team Lead/Project Team Leader

Lead a team of 5 test engineers verifying an integrated offering for a broadband network management product. Project manager of a team of 9 development engineers tasked to deliver one application for an integrated offering for a broadband network management product. Negotiated pair wise integration points for our application with all other applications.

CPi – Cary, North Carolina Aug 1994 – Jan 1995

Project Manager

On-site project manager for IBM’s outsourced 7x24 Retail Store Systems support center. Responsible for scheduling support engineers and ensuring a high level of support was provided at all times.

SHL Systemhouse – RTP, North Carolina Jan 1994 – Aug 1994

Senior Systems Engineer

Created test plans and test cases for a downstream ACD call center management system for Nortel developed using an object-oriented methodology.

Northern Telecom – RTP, North Carolina Sep 1988 – Jan 1994

Software Delivery Engineer/Software Verification Engineer

Developed data migration/transformation software used during DMS switch upgrades. Wrote and executed test plans and test cases for a downstream ACD call center management system. Developed, coordinated and executed on site and customer premise joint UAT plans.

Education

PMI Project Management Professional Certification

Bachelor of Science Degree in Computer and Systems Engineering

Rensselaer Polytechnic Institute – Troy, New York

Hobbies

Member of Alpha Phi Alpha Fraternity, Inc.

Softball

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