Customer Service Front Desk

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

JOHN LANE

*** ********** ****, *********, ** 21401 C: 443-***-**** ************@*****.*** I have a long history of Customer Service. I started working in hotels with an enthused aitude. I wanted to make a difference when it came to customer service and feel I have. Guest ask for me when they return. Guest satisfaction means a lot to me. And I will go that extra yard to ensure that they are. Team work in a requirement in the hotel business and I think I have shown that quality in my workmanship. I hope to show that same quality in any field of work I am employed. Highly Dependable

Punctual

Good Customer Service

Aention to details

Recognize the need of guest

Assist Guest with need other than my required duties Problem solve situation beyond my duties

08/2005 - Current

Shule Driver

Doubletree by Hilton Annapolis - Annapolis, MD 21401 Primarily responsible for transporting guest within a five mile radius to points of interest or designated places of their choice. Assist Front Desk staff with various duties as needed when not transporting guest. Assist guest with luggage to and from rooms. Assist other department as needed with their duties as well. 06/1991 - 09/1998

Banquet Houseman

Holiday Inn - Annapolis, MD 21401

Responsible for seing up meeting room with table and chairs for various types of meeting and styles. Seing up break station for breakfast, coffee, lunch, dinners, weddings and receptions. Assist servers with trays for functions.

Assist Chef with plating up meals for servers.

Responsible for clearing and breaking down set-ups for functions and ensuring that room is clean for the next set-up.

1982

GED:

Annapolis Sr High School - Annapolis, MD

Left school in1974 to join USMC.

After being discharged from the service received my GED thru the Adult Education Program in Annapolis.

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