Christina M. Mason

***** ********

Harper Woods, Michigan 48225

248-***-****

ac50wo@r.postjobfree.com

OBJECTIVE

Fifteen years of Legal experience with the strong expertise in Westlaw and LexisNexis online research. Emphasis always placed on the need to provide exceptional customer service skills bridging the gap between attorneys and clients.

EMPLOYMENT HISTORY

Customer Service Representative/Recovery, Shermeta Law Group Auburn Hills, MI 05/2017-05/2018

Work with their 'delinquent' customers with the purpose of creating payment plans that the customers can keep up with. Being reliability, integrity, good attention to details, patience, talking in a friendly speaking voice, problem-solving skills and goal-oriented in order to reduce the outstanding client balances. Dealing with people that are aggressive or with clients that act unpleasantly. Maintaining files on past-due accounts and documenting on the used methods to secure the clients' payment; researching, analyzing the accounts before the initiating debtor contact and examining the historical data or evaluating the collection efforts that were tried in the past. Determine the means of collection that are economical and most effective and also has to make arrangements for clients to proceed with their payments towards the company and to ensure they fulfill their obligation. Skip tracing, pulling credit reports, using TLO, CBR and other techniques of locating debtors.

Customer Service Representative, Kelly Connect/Crain Communications Inc. Detroit, MI 11/2015-04/2017

Attending to customer service in a high volume inbound service call center (approximately 115 contacts per day. Attending customers with the account information (i.e. renewing account information, answering questions regarding publications, answering questions regarding delivery and resetting passwords) First line web support (i.e. password resets, deleting cookies. etc.) Informing customers about magazine promotions and up sell when possible. Maintain records of customer interactions (i.e. making notes of calls/call logo.) Data Entry responsibilities: Entering new subscription orders and renewals into calculation system Processing payments to new and existing subscriptions Performing maintenance to existing subscriptions Meeting and exceeding established productivity and accuracy levels Other projects as assigned.

Closing Specialist, Aerotek Detroit, MI 11/2014-07/2015

Help the buyer and seller with certain closing preparations, such as working with the buyer's lender, agent or escrow officer to work on the closing process. Coordinating the closing date and letting both the seller and the buyer know when the date will be. Obtain the final closing figures on the home sale and look over those numbers to make sure they are accurate. Making sure that the agent working for the buyer has received a commitment for title insurance and making sure that a homeowners' warranty is available. Sort out title problems and other things that needs to be done to finalize a home sale. Issue a funding number once all the documents have been reviewed.

Legal Assistant, Mary Jane Elliott Novi, MI 10/2009-11/2014

Work with their 'delinquent' customers with the purpose of creating payment plans that the customers can keep up with. Being reliability, integrity, good attention to details, patience, talking in a friendly speaking voice, problem-solving skills and goal-oriented in order to reduce the outstanding client balances. Dealing with people that are aggressive or with clients that act unpleasantly.

Legal Collector, WeberOlcese Troy, MI 09/2007-08/2009

Initiate filing on income tax returns, wage & bank garnishments on past due accounts. Set up payment arrangements with customers. Settle accounts prior to garnishment. Processed summons and complaints on a daily basis: remained in constant contact with the process servers, ensured default judgments were properly entered into the court: and followed up with courts regarding summons

EDUCATION & TRAINING

Legal Secretary (Pending), Legal Secretary/Paralegal, Academy of Court Reporting, MI

General Credits earned, Wayne Community College, MI

HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

Volunteer work with Salvation Army.

Forgotten Harvest.

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