Sales Customer Service
Resume:
Jennifer Jones
***** ****** **. *******, ** *****
*.********@*****.***
I believe that I would be a great fit for any position that pushes me to do more. I feel that I have it in me to go the extra mile not just to make sure the job gets done, but that it gets done with every last ounce that needs to go into the job. I pay attention to details, even the small ones. Sometimes it is those small things that mean the most. I am one that wants to make sure that I stick out in the company by trying to do all I can to make it a better place to work and to make the company more money. I have great social skills, and work well with others. At the same time, I am not afraid to stand up for what I believe in and what I feel is best. My work ethics are something that I strive in. I take every job to heart, not just by my own thoughts, but by taking in what others also have to say. My goal for any position that I take on, is to simply do my best by pushing myself to achieve any and all requirements needed from me.
Education
University of Phoenix- Online Campus, October 2013
Associates of Business Candidate
Livonia Franklin High- Livonia, Michigan, September 1996 - June 2000
High school diploma
Livonia Career Center, Livonia, Michigan, September 1998/1999- June 2000
Studied Fashion Merchandising
DECA
Professional
Steel Industries Inc. – Redford, MI
Experience
Sales Support/ Clerical, December 2017 – June 2018
Enter applicable information into the database.
oEdit new orders
oProcess shipping paperwork
oUpdate Customer information/orders
oIncoming mail.
oAnswer Phones
oFiling
oEmail.
Assist Sale Associates on an as needed basis with various tasks.
Additional Skills
Microsoft Excel 2013
Microsoft Word 2013
Microsoft Outlook 2013
Unix and QAD database
Copy, Fax, Scan using Xerox
Emailing
Professional
Meadowbrook Insurance Group/Mackinaw Underwriters – Brighton, Michigan
Experience
Hospitality Associate Underwriter/ Clerical WC Underwriting, December 2014 – June 2017
Enter applicable information into the database.
oSubmissions
oTransactions for endorsements, cancellations, renewals, non-renewals, new business, cancel and reinstatement notices.
oLoss runs requests.
oIncoming mail.
oRenewal set ups.
oMods.
oAudit Worksheets.
Update agency list. (Excel Spreadsheet)
Assist the Underwriters and Associate Underwriters on an as needed basis with various tasks.
Additional Skills
Microsoft Excel 2013
Microsoft Word 2013
Microsoft Outlook 2013
TAM Online
Copy, Fax, Scan using Xerox
Emailing
Professional
Lover's Lane- Plymouth, Michigan
Experience
Customer Service, December 2011 – February 2014
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Solicit sale of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defection and approving or disapproving dealers' claims.
Order tests that could determine the causes of product malfunctions.
Mail Order, December 2011 – February 2014
Process customer orders by picking and pulling the items in the order from the warehouse.
Pack the box and send out. Restock the shelves with merchandise.
Process transfers from the stores.
Receptionist, August 2013 – February 2014
Answer phones.
Greet customers and quest.
Pack payroll and send out to stores.
Handle store requests.
Book hotel rooms/flights/Vendor shows/service calls for maintenance at the store.
Copies, faxing, excel, Microsoft word, filing, process mail.
Keyholder, December 2007 - May 2008
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Formulate pricing policies for merchandise, according to profitability requirements.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Additional Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Ecometry and KWI computer systems
Linking digital catalog to website
Faxing, emailing, copying, printing.
Professional
Old Navy – Green Oak Township/Allen Park, Michigan
Experience
Customer Service/Retail Sales, September 2006 – April 2007
Cash register attendant.
Fitting room attendant.
Help customers with sizing and finding items within the store or at other locations.
Keeping the sales floor clean and organized.
Restocking of items.
Professional
Boyne Highlands Resort - Harbor Springs, Michigan
Experience
Banquet Server, September 2002 - December 2005
Set banquet rooms with tables and chairs.
Set tables with table cloths, flatware, stemware, silverware and center pieces.
Greet guests.
Cocktail waitress.
Keep an eye on the tables that are in your section.
Offer to refill drinks.
Clear any empty dishes.
Breakdown the room at the end of the party.
Hostess, September 2002 – December 2005
Greet guests coming into the dining room.
Seat guests.
Close out meal receipts
Keep track of seating chart.
Assign wait staff to section.
Run register.
Close out register.
Waitress, September 2002 – December 2005
Set tables with flatware and stemware.
Greet guests.
Take drink and food orders.
Clear tables.
Wait on multiple tables at once.
Preform end of night cleaning duties.
Professional
Birchwood Farms Golf and Country Club – Harbor Springs, Michigan
Experience
Banquet Server, September 2002 - December 2005
Set banquet rooms with tables and chairs.
Set tables with table cloths, flatware, stemware, silverware and center pieces.
Greet guests.
Cocktail waitress.
Keep an eye on the tables that are in your section.
Offer to refill drinks.
Clear any empty dishes.
Breakdown the room at the end of the party.
Hostess, September 2002 – December 2005
Greet guests coming into the dining room.
Seat guests.
Close out meal receipts by charging guest accounts.
Keep track of seating chart.
Assign wait staff to section.
Waitress, September 2002 – December 2005
Set tables with flatware and stemware.
Greet guests.
Take drink and food orders.
Clear tables.
Wait on multiple tables at once.
Preform end of night cleaning duties.
Three-way House – Assistant Manager, September 2004 – December 2005
Open/close Three-way House.
Greet guests.
Take food and beverage orders.
Run register.
Charge guest accounts.
Food preparation.
Cook.
Make sure employees are doing their job.
Make schedules.
Close out register/sales.
Clean food and beverage equipment.
References
Frank Witte, Plant Manager, Steel Industries 313-***-****
Susan Kachigian, Mackinaw Underwriters 734-***-****
Marie Leirstein, Personal Reference 810-***-****
Jean Carscadden, Personal Reference 734-***-****
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