Engineer Manager
Resume:
RESUME
AROCKIA JEGAN. Y
: *******.**@*****.***
To secure a challenging and leading position in an IT Industry where I can use my experience and education to help the company meet and surpass its goals and so as to help my co-workers to be successful.
A dynamic individual with almost 18yrs. of experience in System Administration, Network Administration and Technical Support in design, operations & support functions.
Sound knowledge in hardware maintenance; deft at analyzing network security needs & software / hardware installation.
Spearheaded end to end IT Infrastructure Projects, Hardware
& Network Setup of new offices, DR site Setup, Backup Management System implementation, etc.
Well-versed with installation, configuration & administration of IT systems
Adept in analyzing information system needs, evaluating end- user requirements, custom designing solutions &
troubleshooting complex information systems management.
Expertise in installation, configuration & troubleshooting of hardware and operating system; maintained connectivity across heterogeneous networks.
Sound understanding of Service Desk Support Structure, SLA, Incident, Problem, Change, Release and Configuration Management process.
Exceptional work ethic; routinely use available time to solve organizational problems, ability in multi-tasking and timely completion of all assignments.
Adept in handling networking issues, troubleshooting and providing first level support in design, implementation and maintenance of convergent networks.
Capable of handling complete project work within the specified priorities and deadlines.
SYNOPSIS
OBJECTIVES
`
IT Risk Frame Work
IT System Control
SDLC
IT Infrastructure Planning & Design
Change Management
Incident Management
Strategic Planning
DR and BCP Planning
Project Management
SLA Management
Resource Management
Microsoft Certified System Engineer (MCSE)
CISCO Certified Network Associate (CCNA)
ISACA –Member
Nature of Work
Solution Design
Pre-sales consultation
Nature ` of Work
Designed and Implemented the Whole IT Infrastructure of the organization
Designed Call Centre requirements for a group of 10 members
Review SLA from vendors and provide recommendations to the Dept. Head
Provide recommendations to the Procurement Team for any IT requirements
Involve in IT strategic planning of the organization
Involve in Core System Implementation(FIS) (similar to Core Banking)
Involve in setting up core application automation
KYC Application Implementation
MS Navision Implementation
Intranet Implementation
AREAS OF EXPERTISE
CERTIFICATIONS
MEMBERSHIP
IT Supervisor - Takaud Savings and Pensions B.S.C. (c) (September 2013 till March 2017) CAREE PROFILE
Technical Consultant -Eureanes Computers CO .W.L.L (May 2017 up to present) Nature of Work
Worked as in-house Service Support engineer to Takaud Savings and Pensions B.S.C©.
Nature of Work
Managing service and support team, providing solutions to client’s requirements.
Nature of Work
Accountable for administration of MS Windows and Exchange
Cisco network and firewall administration.
Backup administration
Antivirus administration
Diploma in Computer Technology at Morning Star Polytechnic.
BSC. IT (Venkateshwara University)
IT Administrator - Gulf Business Machine (November 2012 - August 2013) IT Supervisor - Mnemonics Computer, Bahrain (December 2011 – October 2012) IT Administrator - Murray & Roberts Int’l, Bahrain (July 2008 – October 2011) System Administrator - SPHINAX GROUP of Companies (SHEENLAC) (April 2001 - May 2004) System Support Engineer - Gulf Computer Services, Bahrain (June 2004 – May 2008) Network Support Engineer - Jay Kay SYSTEMS, Chennai, India (May 2000 – April 2001) Academic Qualification
Name
:
AROCKIA JEGAN. Y
Sex
: Male
Marital Status : Married
Father’s Name
: Yesudason. A
Date of Birth : 24-05-1976
Nationality : Indian
References
MR. ERIC VAN BIESEN
CFO
PAYTABS
Tel. No. - 32000555
MR. JAMES WILKES
Plant Manager
Nass Contracting
Tel. No. – 66714871
MR. ROLAND VARELLA
Sales Manager
Gulf Computer Services
Tel. No. - 36355164
PERSONAL PROFILE
Contact this candidate