Project Customer Care

CURRICULUM VITAE:

Shila Shaila Das At/Po: - Shikharpur, Via: - Jaleswar

Dist: - Balasore,

State: - Odisha, Pin:-756086

E-mail:- *****.******@*****.***

Cell No.:- +91-809*******

Objective:

To give the best of my knowledge and skills for the better growth of an organization for which I would be appointed and to accept challenges and come up with best solutions.

Work Experience:

Worked as a Technical executive cum CSR Manager at Esquare System & Technologies Pvt. Ltd from 17th Feb 2014 to 30th Nov 2017.

Worked as Customer care Executive at Karvy Pvt Ltd from 20th Jan 2018 to 22nd Mar 2018.

Primary Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Respond to queries either in person or over the phone.

Respond to email messages for customer seeking help.

Ask question to determine nature of problem.

Install, modify and repair the computer hardware and software.

Run diagnostic programs to resolve the problems.

Gain feedback from customers about computer usage.

Qualification

Exam Passed

Year Of Passing

Percentage

University/Board

10th

2005

77%

S.S.B.B High school,Jaleswar,B.S.E,Odisha

12th

2007

55%

Sidheswar college,Bls,C.H.S.E

B. Tech

2013

7.76(CGPA)

MEMS,Bls, BPUT

Project Execution

MRR-II, MRR-III, CMGI & Civil Supplies, Computer hardware supply & services project, OSWAS Desktop project, OSWAS Server AMC project, BSNL Wi-Fi project at various colleges. BSNL Firewall & Modem installation project, OSDC project, e-District project, NALCO Desktop, NTPC Desktop project, Networking project at Chhattisgarh High court etc.

Competencies & Skills

Positive Thinking.

Making Good Relationship with friends.

Hard working

CCNA

Personal Information:

Full Name : Shila shaila Das Husband Name : Bijay Kumar Jena

Gender : Female

Mobile No : 809-***-**** Date of Birth : 22nd June 1990 Age :27

Marital Status : Married

Nationality : Indian

Languages Known: English, Hindi and Oriya

Declaration:

I confirm that the information provided by me is true to the best of my knowledge and belief.

Date:

Place: Bhubaneswar (Shila shaila Das)

Contact this candidate