Customer Service Manager
Resume:
Lillian M. Hedges
*** ********** **** *** ****, Santa Clara, CA, 95051
*************@*****.***
Education:
Associates Degree in Communications from Canada College, 2016 Past
Employment
and
Internship:
DAVID’S TEA, Shift Supervisor, September 2014-May 2018 Assisted customers to meet their beverage needs. Educated customers on the company merchandise. Advanced to “Shift Supervisor” status which increased my responsibilities to opening and closing tasks and managing the schedules of my fellow coworkers during my shifts. Mindful of meeting daily production goals while maximizing customer experience.
Peninsula Equine Medical Center, Receptionist, March 2016-August 2017 Managed the schedules of five veterinarians through phone, email and faxes. Built relationships with clients by identifying their concerns and connecting them with the resources to meet their needs and those of their pets. Trading Post Manager June-August 2014
Manager and sole proprietor of an on-site general store at Hi-Sierra Boy Scout Camp. Performed all aspects of store management including ordering, stocking, and customer service to boys ages 10-18 years. Resident Technology Assistant, August 2013-May 2014 Provided consulting and customer service assistance out of the Student Technology Center to students and faculty. Gained experience in resolving technology failures and repairing hardware and software malfunctions. Further developed time management skills to balance job responsibilities with academic demands.
California Riding Academy, Head Camp Counselor, Summers of June-August 2009, 2010, 2011, and 2012
Responsible for managing other counselors and campers at a summer horse camp. Duties included organizing and coordinating riding classes. Maintained safety in a high-risk environment through effective communication, patience, and providing clear, effective direction.
Konditori Coffee Shop, Barista, July 2011-July 2012 Developed expertise in coffee, tea, and other beverage and food preparation, sales and service, in a fast-paced, local café. Began position with no experience and quickly gained critical skills in effective communication and customer service. Was able to quickly develop a friendly rapport with frequent customers.
Interests: Music, photography, classical and mystery genres in movies and television, horseback riding and animal care.
Volunteer
Work:
Hospital Volunteer at Peninsula Equine Medical Center Assisted veterinarians and technicians with routine and emergency medical procedures both in the field and in hospital settings. Practiced horse-handling skills and demonstrated ability to follow specific instructions under high-pressure situations.
Outdoor Education, Cabin Leader, March 2011
Lead cabin counselor of 17 fifth grade boys. Encountered opportunities for conflict resolution and problem-solving. Acted as a role model and lead relationship-building exercises to improve interpersonal communication. References available upon request.
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