Customer Service Sales

SHELBY E DONNELLY

***** ******** **. #**** 936-***-**** cell

Objective: To obtain a position with a Company in which my extensive experience for customer service and satisfaction sales techniques will benefit the company by retaining existing customers and expanding the customer base.

ACCOMPLISHMENTS

Retail Service Associate [12 years}. Scored in top 10% of store employees in successful resolution of issues of customer resolutions.

Developed reputation [Meijer, Walgreens] as an efficient service provider with high levels of accuracy Recipient of multiple positive reviews acknowledging dedication to excellent customer service [Meijer]

SKILLS

Trusted key holder Strong Client relations

Quick learner Shipping and Receiving knowledge

Training Development Aptitude Floor set design knowledge

Active learning skills Retail Sales

WORK HISTORY: Jan 2017-Aug 2017 Caregivers USA, Houston, TX

CAREGIVER FULL TIME live in for senior citizen (family friend)

Maintained cleanliness throughout the home daily, prepared client meals as needed, supervised client medication logged on day-to-day basis for home nurse. Provided client transportation for doctors’ appointments, grocery shopping, and family gatherings.

Nov 2015- Feb 2017 Walmart Supercenter, Houston TX

Deli Associate assisted with customer questions and cutting deli product.

June 2011- Oct 2015 MEIJER Kokomo IN

Deli Associate/ Garden Center Associate

Deli associate (October to March) Duties in deli monitored temperature cases, shelves, and storage areas and reported failure to the department manager. Trained and served as a peer coach for new sales associates. Weighed, packaged and labeled deli meat and chicken products following proper dating procedure

Garden center (March to October) Maintained wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing customer service including plants and flowering advice. Verified all deliveries against invoices and completed shortage and overage reports.

May 2007- July 2011 Ruby Tuesday Restaurant Kokomo, IN

Waitress/Bartender duties: learned, referenced, and applied knowledge of cocktails and food menu information. Knowledge of all popular cocktails and different types of beers domestic and import how to pair for with cocktail. Knowledge of different wines. . Refined my upselling techniques with high levels of accuracy.

April 2007- October 2011 Walgreens Kokomo, IN {PART TIME JOB ONLY}

Cashier/Pharmacy Tech. Obtained information about customer medical history, drug history, and allergies and complaints. Organized racks, shelves to maintain the visual appeal of the store. Maintained records related to sales. Greeted customers and ascertained to their needs

EDUCATION: Blinn Junior College Brenham, TX 9/2001 to 5 /2004 Medical Office Manager

Aldine Senior High 1987 GRADUATE Houston TX.

Studies: Health Occupations.

Contact this candidate