Administrative Assistant Customer Service

TAMMY PAGANO-WILSON

*** **** *****

Clinton, SC *9325

Cell: 864-***-****

Email: ****************@*****.***

WORK HISTORY

Customer Service Representative February 2016 to Present

Clinton Newberry Natural Gas Authority

Clinton,SC

Provide courteous and effective customer service.

Assist customers with orders, payments, inquiries, complaints and request related to billing and services.

Perform routine bookkeeping functions: including posting customer payments to proper accounts, calculating amounts due, adjusting customer bills as necessary, setting up customer payment schedules and balancing daily receipts.

Receive, review, prepare and/or submit various records and reports including registers, notices, deposit slips and customer applications.

Perform computer data entry to record and retrieve information.

Administrative Assistant I August 2014 to February 2016

City of Clinton

Clinton, SC

Provided administrative and secretarial support to the Director of Administrative Services and Customer Service Representatives.

Made travel arrangements for upper management.

Maintained and updated a variety of files, records, and reports: returned checks, cut-off list, work orders, and daily cash reports.

Managed rental buildings for the city: American Legion Hut & Community Building.

Prepared monthly past due reports for collections.

Prepared, typed, scanned, processed, copied, filed and/or forwarded various documents, including work orders, purchase orders, invoices, incident/. accident reports, various other reports and correspondence.

Prepared weekly departmental payroll.

Purchased car tags for city vehicles.

Oversaw postings of vehicles/items for the city on GovDeal.com for sale.

Answered incoming calls and direct them to appropriate individuals.

Administrative Assistant (part-time) January 2014 to August 2014

Laurens County SAFE Home

Clinton, SC

Provided administrative support for the organization.

Assisted the executive director.

Oversaw three checking accounts.

Responsible for paying all business account bills.

Copied all bills, checks and invoices for end of year taxes.

Assisted with preparing files for the annual audit.

Recorded incoming funds and deposits in QuickBooks.

Secured signatures for grants as required.

Maintained petty cash and emergency fund.

Executive Administrative Assistant (part-time) July 2012 to December 2013

SC Free Clinic Association

Clinton, SC

Provided administrative support for the organization, assisted the Executive Director and 52 clinics.

Promptly responded to daily emails.

Served as key point person for the free clinics across the state.

Maintained office files, both paper and electronic.

Assisted and prepared necessary materials and meeting space for SCFCA events, trainings, and annual conferences.

Assisted with the implementation of annual reports.

Maintained SCFCA office in a professional and organized condition.

Performed other duties as needed.

Paraprofessional November 2004 to June 2010

Laurens Elementary School

Laurens, SC

Instructed a child with autism in a regular classroom setting.

Developed, implemented, and encouraged activities to promote the child's mental, physical, intellectual, and social development.

Made sure the child arrived on time to scheduled Speech, Occupational Therapy, Physical Therapy, and Resource appointments.

EDUCATION

Georgia State University June 1996

Atlanta, GA

Sociology/Psychology

VOLUNTEER WORK

Good Shepherd Free Medical Clinic, Jan. 2012-Feb. 2014.

First Baptist Church: vacation bible school, teacher for 2 year old class (2012-2013). Sunday school teacher fill-in when needed for toddlers.

I’m involved with our church Youth Group on Sunday nights (Aug. 2015-present).

OTHER QUALIFICATIONS

Excellent oral and written communication skills.

Software includes: MS Office, Word, Outlook, PowerPoint, QuickBooks, QS1, WebQA, and Tyler/Munis.

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