Test Cases Customer Service

PRIYA GOYAL

Email: *************@*****.*** ● M: 510-***-**** ● Fremont, CA

SUMMARY

QA engineer with 2.5 years of experience testing desktop and mobile applications.

Strong knowledge of all the phases of STLC including requirement analysis, test planning, test strategizing, creating and executing test cases, defects management and reporting

Experience in different types of testing like Smoke, Sanity, Functional, Regression, User Interface (UI), Integration, System testing and End to End testing

Well conversant in manual testing processes and Hands on experience in reporting defects by using HP ALM

Performed SQL queries using TOAD for MySql database

Experience in working on Windows, iOS, Android, UNIX Environments

Knowledge of all phases of Software Development Life Cycle, which includes Analysis, Design, Development, Testing, and Implementation using Waterfall and Agile (Scrum) methodologies

Proficient in analyzing various Project related documents like Business Requirement

Document (BRD), High Level Document (HLD) and Low-Level Document(LVD)

Strong problem solving, troubleshooting and communication skills and well efficient to handle multiple projects

PROFESSIONAL EXPERIENCE

Safeway Inc., Pleasanton May 2016 – Oct 2016

Quality Analyst

Project Soteria was to encrypt customer’s credit card information at the backend whenever customer makes an online purchase or creates a profile on Safeway website. Project was based on Agile methodology

Responsibilities:

Interacted with Business Analyst team in order to understand the requirements and created test cases accordingly

Uploaded all the test cases on HP ALM and used to track failed, blocked, passed scenario on ALM

Performed front end testing on Safeway website for My Account page and Check out page in order to make sure customer experience remains same after the stores has been tokenized

Performed SQL queries using TOAD in order to make sure CC information has been encrypted at the backend

Tested VPOS (Virtual Point of Sale) to make sure nothing has been impacted in retail stores

Tested OASIS (a Customer Service tool) to make sure refund has been made without any problem in CC detail

Safeway Inc., Pleasanton Jan 2016 – May 2016

Quality Analyst

Project APOLLO was to create grocery shopping website for Albertsons and Vons based on existing Safeway website. Project was based on Agile methodology

Responsibilities:

Interacted with Business Analyst team in order to understand the requirements and created test cases accordingly

Performed functional and regression testing for Safeway, Albertsons and Vons website on all browsers (Chrome, IE, Mozilla and Safari) and all platforms (Windows, Mac, iOS and Android)

Uploaded all the test cases in ALM and linked defects into it

Tested VPOS in order to make sure nothing was impacted in stores

Tested everything into our first pilot store which was considered as first LIVE store built in Safeway’s Lab

Safeway Inc., Pleasanton June2014 – Dec 2015

Quality Analyst

The project was to deploy Cisco’s IP Phones, WebEx and Jabber to all Safeway employees. With new IP Phones, Safeway employees are going to benefit with Improved customer contact, enhanced mobility, reduced costs and improved productivity. With Jabber and WebEx, employees can find, connect and collaborate with Colleagues quickly and easily.

Responsibilities:

Interacted with Cisco’s Business Analysts to understand the requirements and resolve any ambiguities

Performed functional and regression testing on Cisco VOIP Phones deployed across all Safeway Offices

Performed front end testing for WebEx and Cisco Jabber on Windows, Mac, iOS and Android

Created a daily status report to track all defects and imported all the defects into ALM

Also Responsible for Change Management in the VOIP Project

EDUCATION

RAYAT INSTITUTE OF ENGINEERING AND INFORMATION TECHNOLOGY(RIEIT), ROPAR, INDIA

Bachelor of Technology in Electronics and Communications Engineering, 2011

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