Quality Manager
Resume:
Ali B. Shwan
Pleasanton, California
Cell#. 925-***-****
Email: ******@*********.***
QUALIFICATION SUMMARY
A quality assurance professional with over 15 years of experience; managing, developing and maintaining quality assurance programs, achieving ISO 9001/TL 9000 Certification, developing corrective/preventive action plans, performing internal & external audits, improving process yields and exceeding corporate quality goals.
PROFESSIONAL HISTORY
Communications, Test and Design, Inc – Livermore, CA November 2016 – May 2018
Quality Manager
•Oversee development and implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products.
•Design, develop and implement quality control training programs.
• Write audit plans, coordinate scheduling, conduct and write reports to close audits. Follow-up on corrective actions. with strong emphasis on ISO 9001/TL 9000 registration requirements
•Identify process and product deficiencies, research improvements and institute corrective actions
•Establish a continuous quality improvement in a production environment.
•Implement, measure and review KPI report within the company
• Maintain calibration and performance verification schedules and records.
• Develop and analyze statistical data and product specifications to determine standards and to
establish quality and reliability of the products.
• Synthesize quality performance data for presentation to executive leadership
• Perform gap analysis on processes in the facility and implement corrective action when needed
• Develop, administrate and manage internal Quality Document Control System
• Represent the company externally and resolve customer complaints, RMA
• Act as the primary liaison to Corporate QA
• Direct Safety Program (i.e. Conduct accident and loss investigations, manage, train
employees on safety issue, and Conduct facility audits ).
Cybernoor Corp- Pleasanton, CA August 2012 - October 2016
Quality Manager
Achieve quality operational objectives by contributing to strategic plans and reviews
Implement quality standards; completed audits; and determined system improvements
Validate quality processes by establishing product specifications and quality attributes
Resolve daily processing issues that affect product quality
Monitor and ensured compliance to quality, safety and quality related programs
Use SPC to measure process performance to optimize process capability.
Contribute to writing, editing, and reviewing SOP and Marketing Brochure
Perform gap analysis on processes in the facility and implement corrective action when needed
Work closely with other departments to ensure compliance with internal policies and procedures
The Printer Works - Hayward, California April 2005 - July 2012
Quality Manager
Develop ISO-9001Quality Management System, documentation, continuous improvement process
and cost reduction programs
Direct Document Control Center & Calibration program
Develop and initiate standards and methods for inspection, testing and evaluation
Perform internal audit, trained Internal Auditors
Use SPC to measure process performance, and to optimize process capability
Resolve customer complaints, RMA, and initiate corrective actions
Managed Supplier Qualification Program
TransComm Technology Systems - Fremont, California March 1999- February 2005
(Fiber Optic Access Network Manufacturer)
Quality Manager
Develop strategic QA plans, quality policies, and standard operating procedures
Achieve, implement ISO-9001Certification
Identify process and product deficiencies, institute continuous improvement, implemented
corrective and preventive, and cost reduction programs
Used SPC to measure process performance to optimize process capability
Administrate internal audit program.
Monitor supplier quality management, and worked closely with vendors/subcontractors
Chair MRB [Material Review Board] committee
Establish quality checkpoints throughout the process
Manage Calibration program
Represent Quality Assurance in all Design Reviews and ECR/ECO meetings
Lead product conformance and qualification tests
Develop and implemented quality training programs
Develop product specifications
Direct document control department
Direct Safety Program
EDUCATION
Bachelor of Science, Electrical Engineering
Florida International University, Miami, Florida
CERTIFICATES AND ACHIEVEMENTS
Certificate of Achievement – ISO 9000 Quality Management System
Certified Lead Auditor – ISO 9000 Internal and External Audits
ISO 9000 Achievement Award
Certified IPC-A-610, ESD, MSD, Hazard Communications, C-TPAT.
PROFESSIONAL DEVELOPMENT
Total Quality Management, 5S, FMEA
ISO/TL9000 & ISO/TS 16949 knowledge
Microsoft Office Suite, Oracle ERP, MRP Databases
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