Quality Engineer

Guoda Zheng Senior Quality Engineer

************@*****.*** linkedin.com/in/guoda-zheng-525a0b6b/ 416-***-**** Scarborough, ON M1S 3V3

Experienced, ASQ-certified professional with proven success in manufacturing environments. Extensive background in lean continuous improvement. Highly knowledgeable in QMS + EMS based on ISO9001 and 14001. Strong ability to develop and implement the quality standard, processes and procedures that enhance operations. Areas of Expertise include:

Certified Quality Engineer

Root cause analysis, containment, corrective and preventive actions in quality and production.

Lean Continuous improvement utilized VSM, SMED,5S, time studies and Error-proofing with multi-functional teams.

Skilled and abilities in SPC, IE technology, and lean tools, as well as gage R&R and other electric tests for lab according to safety certificate requirements.

Quality standard, process and procedure, CAR/8D, FEMA, PPAP, Control Plan, and Mistake-proofing.

Problem-solving oriented, details-focused, motivated to handle multiple challenges.

Trained in Lean continuous improvements and quality assurance in the US for seven months as a trainee.

Professional Experience

SAP FI/CO/MM/SD and PROFESSIONAL DEVELOPMENT Scarborough, ON 2016-Present

Student

Studying SAP/ERP at Metro College of Technology. Take Professionalizing Quality Education at Ontario College of Technology, Workplace Essentials for Engineers Program at ASSES Employment, Occupation Specific Language Training course at Humber College, and English as a Second Language at local adult English school.

Key Accomplishments:

SAP FI/CO/MM/SD

Became Certified Quality Engineer (CQE) through American Society of Quality in 2017.

FINE FURNITURE SHANGHAI LTD Shanghai, China 2014-2016

Lean Manager

Developed and executed transfer of traditional production to Lean organization for luxury furniture manufacturer with facility over 1 million square feet. Created and tracked progress of lean enhancement strategy based on VSM and quality review. Supervised six-person Lean Kaizen team, noted improvement potential, and guaranteed Kaizen projects succeeded through Lean approach and tools. Taught Lean approach and tools including Statistic, FMEA, Control Plan, 5S, Lean layout, VSM, SMED, and Mistake-Proofing etc. to multiple Lean teams.

Key Accomplishments:

Decreased work in process and designed continuous flow reduced lead time from 90 days to 21.

Determined and reviewed KPI performance in FTQ, Productivity, Inventory Turns, On Time Delivery and Work in Process. Introduced three-level maintenance plan with TPM approach and improved OEE.

HERMAN MILLER, INC. Ningbo, China 2010-2014

Quality Manager and Lean Project Coordinator

Led eight-person team in arranging and distributing PPAPs to customers and approving suppliers for modern furniture manufacturer. Created QMS + EMS meeting company PS, ISO9001/14001 guidelines. Facilitated new product commercialization procedures and constructed new assembly lines. Secured audited suppliers, executed safety tests in REIN lab, and furnished results to design to implement. Established quality control processes, control plan in process, work instructions and data sheets within mistake-proofing and visual marks for inspection and workshop. Used FMEA, 8D, 5 Whys methodology both internally and at supplier locations. Educated improvement teams to successfully complete Kaizen and A3 reports.

Key Accomplishments:

Coordinated quality and lean team and goals and introduced annual lean improvement strategy and implementation.

Investigated and resolved customer problems resulted in lowering customer complaint rate from 5% to 1,000 ppm.

PHILIPS LIGHTING Ningbo, China 2005-2010

Quality Manager

Guided 16-person team in developing QMS and quality control expectations for external and internal materials for company creating intelligent lighting systems and LEDs. Reviewed supplier and provided supports to meet specifications. Set SOPs and SIPs for luminaires assembly lines and powder painting process. Monitored and managed quality cost for initial quality and rework.

Key Accomplishments:

Constructed luminaires lab for IP and HV impact trials following CE standards.

Earned customer satisfaction by furnishing corrective/preventive answers to complaints.

WAHL CLIPPER CORPORATION Ningbo, China 1999-2005

Quality Manager and Lean Coordinator

Led 25-person team in company with 1,500 global employees focused on professional and home grooming products and services. Established clear quality criteria for materials and QMS in accordance with ISO9001. Handled quality and customer issues. Administered Lean activities conducted by U.S. consultant featuring Lean tools including VSM, 5S, SMED, layout and materials and operational information flow.

Key Accomplishments:

Reached FTQ level in 18,000 ppm from 8% and reduced quality cost by 12% in first year.

Coordinated customer or external safety audits in workshop and completed lab trials to secure UL and TUV certificates.

Additional Experience

Quality Engineer ESCAL Electronic Leadframe Co., Ltd., Ningbo, China 1994-1999

Chemical Quality Engineer Sinopec Zhenhai Refining & Chemical Company, Ningbo, China 1985-1994

Education & Training

Bachelors degree of Science in Chemical Engineering

Equivalent to a Canadian four-year B.Sc. in Chemical Engineering

DALIAN UNIVERSITY OF TECHNOLOGY Dalian, China

Certified Quality Engineer (CQE), American Society for Quality, 2017

Certificate in Engineering Connections: Workplace Essentials for Engineers Program, ACCES Employment, 2017

International Project Management Professional (IPMP), International Project Management Association, 2003

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