Customer Service Administrative Assistant
Resume:
Rachelle L. Sumrall
**** * ***** * *** Broken Arrow, OK 74014 918-***-**** ****************@*****.***
Skills
Customer Service
Multi-Tasking
Meeting Deadlines
Self-Initiator
Microsoft Excel
Microsoft Word
10 Key
Multi-Phone Lines
Trainer
Fast Learner/Organized
Sales
Dependable/Reliable
Education
Tulsa Public Schools - GED November 2007
Platt College – Dental Assistant October 2013
Property & Casualty August 2015
Life License February 2018
Professional Experience
STATE FARM - TYLER MCCALL – TULSA, OK
Personal Account Representative, 01/2015 To 04/2015 & 8/2015 to 06/2018
Responsibilities:
Clerical – Fax, Email, Answer Multi-Phone Lines & Distribute Mail
Scan, Upload, Mail and File Forms
Write home, auto, life policies, Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submissions, and billing clarification.
ROADMASTER DRIVING SCHOOL Tulsa, OK
Receptionist, 1/2015 to 8/2015
Responsibilities:
Clerical – Fax, Email, Answer Multi-Phone Lines & Distribute Mail
Scan, Upload and File Files
Schedule Appointments, Route Operator Calls
Data Entry, Request Background Checks
Continued on page 2
Rachelle L Sumrall
Broken Arrow, OK 918-***-**** ****************@*****.*** Page 2 of 2
MCDONALDS Tulsa, OK
Crew Member, 01/2014 to 3/2015
Crew Member, Trainer / MIT 11/2010 to 02/2013
Responsibilities:
Cashier / Order Taker
Barista / Food Runner
Stocking / Cleaning
MIT, Crew Trainer at the Broken Arrow Location
Key Accomplishment(s):
Became a crew trainer and moved up to the Manger in Training
RGIS Tulsa, OK
Inventory Specialist, 10/2013 to 1/2014
Responsibilities:
Count Products with Accuracy
BANK OF THE WEST Tulsa, OK
Financial Service Representative, 07/2010 to 7/2012
Responsibilities:
Customer Service/ Teller – Process deposits, Withdrawals & Loan Payments
Open New Accounts, Maintain Accounts
Sales – Offer new products that fit customer needs
New Business – Went to local business to offer products
Loans- Prepare new loan applications, Requested Proper Documents
Clerical – Fax, Email, Mail, Answer Multi-Phone Lines
Key Accomplishment(s):
I exceeded monthly goals, Promoted from Part Time Teller to Full Time Accounts Specialist.
References Available Upon Request
Contact this candidate