Ceritifed Fraud Examiner
Resume:
Sandhya Reddy J Dumpa, MBA, CFE
Georgia, U.S.A
***********@*****.***
Professional Summary
Vision-driven employee with career-long record of banking operations and fraud protection management success for leading organizations
Proven talent for aligning business strategy and objectives with established fraud prevention and financial reporting management paradigms to achieve maximum operational impacts with minimum resource expenditures. Client-focused thought leader with expertise spanning optimization and enhancement of financial, performance and regulatory reporting, anti-fraud and security protocols, operational risk assessment, data and documentation governance, offshore and onsite liaising, customer service and satisfaction, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as team management, policy and procedure compliance, and resource allocation expertise for the global financial marketplace.
Professional Experience
Infosys Limited (Client: SunTrust Bank), Atlanta, GA, January, 2016 – September, 2017
SENIOR CONSULTANT
Project: Finance & Regulatory Reporting Factory
•Orchestrated the optimizing and enhancement of Financial and Federal Reports.
•Conceived macros using VBA to extract data from SmartView using Hyperion Essbase.
•Prepared and deployed off-shore/on-site Report Factory resources. Monthly deliverables/initiatives through Report Factory Risk Calendar and Work Flow.
•Compiled and reviewed monthly/quarterly/annual financial reports for clients.
•Supervised multiple Reporting Factory Projects for report development, enhancements, optimization, and automation with Practice and Development teams; supported, as necessary, with Virtual Captive model. Ensured that the team was well-versed with the process/procedure, and had adequate backup in the event of any unexpected problems.
•Coordinated information needed for Operational Risk (EUC) controls and month-end reporting with proper report validation process, PPMs, change and issue log. Maintain folders, logs DLs and inventory list as outlined in the RF PPM.
•Interfaced with BI Practice and BI Delivery for any month-end changes to automated reports, views and jobs; collaborated closely with off-shore/on-site Report Factory resources for production of new reports and changes to the existing reports, as needed.
•Ascertained that perceived levels of service and quality either met or exceeded expectations of clients by consistently providing timely, relevant, and accurate Risk Reporting deliverables; communicated proactively with the clients in case of challenges and handle any break-fix issues with the BI Delivery.
•Conferred with Practice and BI Delivery teammates regarding understanding and/or utilizing of any new data assets for month-end changes due to hierarchy, reference data, benchmark changes, as they would impact existing Reports and provide input/update to the reports.
•Produced and documented requirements for automating new reports and doing knowledge transfer sections with the off-shore/onsite resources.
•Generated monthly financial reports with current performance and year-to-date results.
•Created financial performance report presentations for senior management.
•Operated Hyperion Planning and Reporting, including SmartView and the Essbase Excel add-ins.
•Governed offshore and onsite coordination.
•Formulated time-sensitive reporting, which complied to federal regulations and helped determine status of compliance with applicable regulatory provisions.
•Collected requirements specifications while analyzing business processes, and translated it to prepare BRD, FRD and technical requirement documents.
•Exhibited leadership and management skills. Maintained a strong relationship with the client and made their requests a priority.
HSBC Bank India, Visakhapatnam, India, February, 2008 - March, 2015
EXECUTIVE IN SECURITY AND FRAUD RISK
Project 1: M&S Falcon, March, 2011 – March, 2015
•Spearheaded the monitoring of accounts, and investigated potentially fraudulent activity on Marks & Spencer debit/credit cards.
•Demonstrated expertise in tracking and reporting fraudulent transaction, account takeovers, and family fraud to the relevant departments for further action.
•Accountable for keeping collected information confidential and following required regulatory procedures such as the SAR report for suspicious or high-risk transactions.
•Evaluated fraud patterns and identified potential problems, issues and areas of process improvement.
•Heeded OFAC Sanction listing of Specially Designated Nationals and Blocked Persons List (SDN) while authorizing the transactions and analyzing accounts.
•Exhibited frequent interaction with clients to secure their understanding of any change in business requirements.
•Crafted graphical representations & pivot tables using fraud loss statistics.
•Headed decision-making and resolution of issues not clearly defined by policies and procedures. Communicated and documented these with higher management and coworkers.
•Mentored new employees and took care of the team’s concerns and issues by representing them in meetings with higher management.
•Connected with team members regarding process adoption & improvement opportunities.
•Fulfilled duties as an Audit Marshal & Line Manager.
•Instructed the team members about the importance of audit responsibilities and procedures, making sure that they had followed these diligently and obediently.
Project 2: Merchant Services Voice Authorization, February, 2008 – March 2011
•Traced and addressed any suspicious or high-risk transactions, and determined if any improper activity involved was a risk to customers of HSBC Bank.
•Displayed strong skills in research and problem resolution.
•Upheld inbound telephony process, which received calls from HSBC business units such as acquired merchants and banks in UK.
•Adhered to OFAC Sanction listings of Specially Designated Nationals and Blocked Persons List (SDN) while authorizing transactions and analyzing accounts.
•Obtained requirements for transaction authorizations, billing and invoicing.
•Expedited smooth customer credit & debit cards transactions.
•Imparted expertise in tracking and reporting fraudulent transaction, account takeovers, and family fraud.
•Sustained project documentation, such as functional & business requirements, pivot table reports and project test cases.
•Responsible for complex duties and decisions relating to fraudulent applications, transactions, and customer fraud claims.
•Utilized data analysis on transactions using E-champs, Whirl and Microsoft Access.
•Employed Quality Center for recording, tracking and updating defects related to business requirements and data quality.
•Recorded project plans, deliverables and accomplishments.
•Filed and tracked incidents using HP Service center.
•Taught the team members about the importance of audit responsibilities and procedures, making sure they followed these diligently and obediently.
•Counseled new employees and performed quality control.
•Appointed Line Manager, taken care of respective concerns and issues within the team.
Education and Credentials
Master of Arts (M.A.) in Psychology, 2015
Andhra University, Visakhapatnam, Andhra Pradesh, India
Master of Business Administration (M.B.A.) in International Business Management, 2013
Gandhi Institute of Technology and Management, Visakhapatnam, Andhra Pradesh, India
Bachelor of Arts (B.A) in Politics, 2010
Andhra University, School of Distance Education, Visakhapatnam, Andhra Pradesh, India
Diploma in Electronics & Communication engineering (D.E.C.E.), 2007
Bheemili Polytechnic State Board, Visakhapatnam, Andhra Pradesh, India
Certifications:
Certified Fraud Examiner
AWS Certified Solutions Architect - Associate
Awards and Achievements
Awarded with 2 Superstars, 14 Top Performer & 5 Quality Star awards.
Achieved Service Excellence Award & Won 10 Customer Compliments.
Generated 5 ideas for enhancement of my process, which were in progress.
Shared 4 Ideas in Idea Jam at Marks & Spencer, and 3 of them were in progress.
Nominated twice for Super Star 2014 finalist from the Security and Fraud Risk Department.
Core Competencies
Certified Fraud Examiner.
AWS Certified Solutions Architect – Associate.
Good knowledge on Banking products and services.
Obtained outstanding understanding on BSA, AML, OFAC, SOX and other AML regulatory policies.
Experience with and understanding of Fraud Investigation, Prevention and Detection processes.
Optimizing and enhancement of the finance reports.
Good understanding on banking techniques like Know Your Customer (KYC), Anti-Money Laundering (AML), Account Take-Over (ATO) and Customer Due Diligence (CDD).
Technical knowledge of EC2, IAM, S3, VPC.
Interacting with various business units and gathering requirements for report generation.
Excellent experience in analyzing reporting data.
Commitment to achieving corporate goals, as well as being able to establish priorities and adapt quickly to changing needs.
Excellent experience in customer service.
Have strong ability in independent work environments.
Have ability to work under high-pressure environments.
Good skills in verbal and written communication.
Team player with good interpersonal skills and management skills.
Professional Affiliations
Member of Association of Certified Fraud Examiners (ACFE).
Technical Proficiencies
Cloud Technologies/AWS (Amazon Web Services) EC2, VPC, IAM, S3, Cloud Watch, Cloud Trail, RDS Configuration, Dynamo
Data Visualization Tableau
Reporting Tools SmartView, Hyperion Essbase
Identifying and Analyzing Tools ECHAMPS, IBM Whirl, SAS AML
Office Tools MS Office Suite –Word, Excel, Power Point & Visio
Programming Language VBA (Visual Basic for Application), Python
Quality Control HP Quality Center
Email IBM Lotus Notes & Microsoft Outlook
Incident Management HP Service Center
Methodologies Waterfall, Agile
Additional Information
Languages: English, Telugu, Hindi.
Interests: Throw-Ball(competitive), photography, literature, Bowling (recreational).
References available upon request
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