Microsoft Office Customer Service
Resume:
EDUCATION
B.S. Human Resources
Major Marketing
University of Puerto Rico,
Aguadilla Campus
Graduated: May 2007
SKILLS
Software: Microsoft Office 2010,
Quickbooks, Outlook
Interpersonal: Able to work
as a team member with little or no
supervision and willing to
travel and relocated
Language: Fluent in Spanish and
English
Verónica Soto García
EXPERIENCE
Summary Industry Experience
Experience in the pharmaceutical industry, solar industry and bank industry in the following fields: customer services, cash handling and working in fast-paced environ- ment.
Synerlution, Inc. - Receptionist/Accounts Payable Assistant/Purchasing Agent March 2011/Present
Responsibilities:
• Assist employees, customers, clients at their arrival
• Obtain documentation and approval before processing
• Manage Petty Cash and all its transactions
• Enter invoices and match to received purchase order
• Process vendor invoices, travel and expense reimbursements, checks and wire transfer
• Handle bank deposits and other transactions
• Conduct vendor payment research, corresponding with vendors and internal/ external customers via phone and email
• Resolve issues with internal personnel and external vendors
• Respond to customer and vendor inquiries
• Negotiate purchases to ensure lowest cost consistent with company standards for quality products
• Continually research alternate sources for products in order to ensure the most competitive pricing
• Maintain knowledge of local representatives and distributors and build construc- tive relationship
• Reduced freight costs and find early pay discounts
• Verified purchase requisitions by comparing items requested to master list and clarified unclear items
• Forwarded available inventory items by verifying stock: scheduling delivery Santander Bank - Bank Teller
2008/2011
Responsibilities:
• Provide efficient service to depositors through the process of all transactions
• Process account transactions effectively
• Resolves customer concerns with guidance
• Recognize customers’ needs and refers to appropriate staff
• Responsible for providing accurate and timely settlement of cash and related items Doral Bank - Bank Teller
2007/2008
Responsibilities:
• Manage the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing, maintained vault cash, including buying and selling of cash with branch tellers and ATMs, as needed
• Present products and services while proactively educating clients on utilizing available access channels
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Farmacia Bello - Retail Store Manager Assistant
1999/2004
Responsibilities:
• Planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best ***********@*******.***
PMB 74 P.O. Box 60401
San Antonio, P.R., 00690
OBJECTIVE Obtain a full-time position with an innovative and technological company that utilizes my skills and education in a real world scenario.
Contact this candidate