Support Analyst
Resume:
Raquel K. James
Detroit, MI ****5
**********@*****.***
Professional Expertise
OR Surgical System Surginet Cerner Millennium Applications Cerner Implementation
Integration/Regression Testing Application Upgrades Invision Security
Cerner Security Quality Assurance Helpdesk Analyst
IT Support at Bank One Eclipsys at U of M Application Cerner Tools
QA and Scripts Testing MS Excel MS Word
Orders Powerforms Charges
Professional Summary:
Ascension Health, Warren, MI. February 2017 – Present
Solutions Development Analyst
Responsibilities:
Responds to user problems by listening, clarifying and responding within scope of responsibility.
Explain new technologies and presents deliverables to customers.
Quality Coordination of tickets that come in our ticket control que. Also, make sure there are appropriate number of individuals available to receive calls that come in our phone system
Solutions Development Maintenance for Ascension Health Ministries
Analyzes chain of events and establishes procedures and/or detailed specifications. Troubleshoots most application problems.
Write fundamental documentation. Shares knowledge effectively within the work team.
Responds to user problems, explains new technologies and presents deliverables.
Selects an approach or procedure for addressing a work task with general direction and progress reviews by supervisor.
Apply principles of information technology with working knowledge in one or more technology environments.
Lochbridge/Compuware, Detroit, MI. (Detroit Medical Center) (DMC) September 2006- February 2017
IT HealthCare Application Analyst
Responsibilities:
Development stress and integration testing
Built, tested, implement and support security positions
Create and support Fetal Monitoring system Corometrics (QS) for DMC
Implements and test upgrades to systems and development software
Design, develop and Enhanced Cerner Surgical Application Surginet and Firstnet, and Powerchart support
Design, developed, and implemented build for Orders, Charges, Powerforms, Procedures
Conducted unit, system, and regression testing of new code applied to CIS
Prove Support and reference between Information Services and user community
Create, and maintain the Surgical Tracking Boards, and clinical system for the DMC
Well versed in SDLC –analysis, design, build and testing including post production support
Trouble shoot and data base maintenance applications, update documented and provide follow-ups
University of Michigan, Ann Arbor April 2006-September 2006
Data Consulting Group Business Analyst
Responsibilities:
Developed training and user documentation for Ancillary Department
Part of deployment team to integrate Enterprise Allergies into Eclipsys
Participated in Quality Assurance testing and assisted with resolution plans
Create reports to document data relationship team and provide audit information
Customer support and communication for end-user workflow and systems analysis
Documented and verbalized software change requests to software development staff
Simplified end-user training package, and reviewed validated existing documentation
Supported meeting by taking minutes, create scheduling, and created project documentation
On Clinical documentation team that determined Gap analysis on Current and future Performs data standardization.
Supported Project Manager on Phase two of Enterprise Allergies Steering Committee and help develop new processing and change management
Clarian Health Systems Indianapolis, IN July 2004- March 2006
Application Support Analyst
Responsibilities:
Supported the Clinical Documentation team for Gap Analysis on current and future workflow for the departmental processes.
Executed regression unit and system tests
Helped develop the build for Respiratory RVU’s shift assignment
Worked with developers in the design of object models and interface specifications
Provide support and reference between Information Services and user community.
Used DCPTool to create Alpha Billing and Powerforms for different Ancillary Departments.
Support Respiratory, Ambulatory, Ancillary, Nursing and procedures for Ancillary Department
Took the lead on organized and meeting with department managers and directors to update and explain department’s upgrades, and projects progress.
Developed training and user documentation for Ancillary Department, Provided coverage during start-up and implementations.
Education:
Computer information Systems, Davenport University, Dearborn, MI - (In process) 2016
IIS integrated Information Systems (course work on A+ Certification) – (In process) 2016
Toastmaster International
Participated in work place Toastmaster’s club 2014-2015
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