Customer Service Care
Resume:
Cathy Kibodeaux
Graham, WA 98338
Home: 253-***-**** Cellular: 253-***-****
E-mail: **************@*****.***
JOB OBJECTIVE
My goal is to continue growing in the field of human services while making a difference within the lives of clients, their families, and the community I serve.
EDUCATION
Associates of Arts and Sciences, 1998
Pierce College of Puyallup, Washington
Bachelors of Human Services with Management, 2009
University of Phoenix
SUMMARY OF QUALIFICATIONS
10 years of managerial experience
15 years of case manager experience
15 years of social work experience
20 years of customer service experience
10 years of training experience
28 years of experience working with frail, elderly and disabled adults and families
10 years of sales experience
12 years of continuous quality improvement systems experience
12 years of quantifying quality improvement measures for reporting purposes
28 years working in diverse populations
15 years working with individuals with varying mental illness, substance abuse, chronically needy, and homeless persons
RELEVANT EXPERIENCE
SOCIAL WORK
Coordinated services with guardians, private agencies, state agencies, medical, educational, and other professionals
Performed comprehensive functional assessments for elderly and disabled clients
Provided interventions for managing geriatric and disabled clients with chronic medical conditions including dementia, depression, developmental delays, mental illness, substance abuse and psychosis
Provided client advocacy, family support, and crisis intervention
Involved contractors to deliver additional necessary services
Documented all activities accurately and timely
Completed home visits to assess for care needs to provide support for families and clients
Case management for frail, elderly adults, disabled adults, clients with mental health and substance abuse needs, and vulnerable adults
Implementing behavioral health practices to support client needs toward successful recovery
Ability to use written and verbal communication to effectively manage multiple tasks simultaneously
Use of interpersonal skills and relations to improve client and staff experience and successful intervention for recovery needs
Departmental directorship/interim departmental directorship in facility and private agency settings
HUMAN RELATIONS
Maintain a client caseload of over 60-120
Dealt directly with irate or difficult customers and situations
Coordinated care conferences for clients and families with interdisciplinary team
Maintain good customer relations under adverse situations
TEACHING
Trained staff regarding policies and dealing with clients and families
Provided community outreach programs to educate clients and families
Provided a caregiver training program for skills, dementia, and cultural topics
Training in regulatory requirements and compliance
ANALYSIS AND RESEARCH WORK
Assessed, monitored, and evaluated elderly and disabled clients’ needs and progress toward goals
Provided accurate reporting to Federal Government for cognitive, behavioral, and emotional well being
Review documents for accuracy, completion, and conformance to policies and procedures
Interviewed clients regarding sensitive issues
Conducted assessments, completed intense research and analyzed findings
Collected data for grant eligibility
Partnered with agency owner to write grant proposal for Community-Based Care Transitions Program through the Centers for Medicare and Medicaid services
RELEVANT TRAINING RECEIVED
CARE Assessment tool
Dementia/ Alzheimer’s Training
BIMS/PHQ9 (cognitive and mood assessments)
Crisis Intervention
Internet and Web Skills
Care Plans
Ethic and Value Training
Public Speaking
Barcode
SSPS
Business management
Marketing and sales
WORK HISTORY
2017-current Social Services Coordinator Franke Tobey Jones, (CCRC) Tacoma, Wa
2016-2017 Director of Social Services Genesis Linden Grove Hlth Care Cntr, Puyallup, Wa
2015-current Sr Care Advisor/Owner Cascade Consulting & Care Management, LLC
2014-2015 Sr Care Coordinator Wiser Care Services Kent, Wa
2013-2014 Social Service Specialist III Dept of Social and Health Services Tacoma Wa
2010-2013 Sr Living Advisor/Social Worker CayCare, Inc Puyallup, WA
2011-2011 Director of Social Services Burien Nursing and Rehab Burien, WA
2009-2011 Insurance Agent Farmers Insurance Group Tukwilla, Wa
2008-2009 Social Services Assistant Garden Terrace a LifeCare Center Federal Way, Wa
2006-2008 Social Service Assistant Canterbury House Auburn, Wa
2004-2006 Activities Coordinator Garden Terrace a LifeCare Center Federal Way, Wa
1999-2004 Care Provider Care Plus Home Care Port Orchard, Wa
OFFICE EQUIPMENT SKILLS
Copier, Printer, Scanner, Fax Machine, mobile/telecommuting devices
Computer
Filing System
Voicemail Systems
Online documentation/records keeping software
ADDITIONAL REFERENCES
Available Upon Request
Contact this candidate