MUSA SOLAIMAN

** ********* ******* 647-***-****

Brampton, Ontario L6S 3X2 ac50jv@r.postjobfree.com

To the Hiring Officer:

I am interested in applying for a position within your organization. I am aware of the team effort and communication skills necessary to ensure a productive and mutually beneficial relationship with all clients. I am a hard worker who will go the extra mile to assist with attaining company goals.

With my education, I have developed exceptional analytical and communications skills. Based on my work experience I developed extensive people skills and enjoyed working in a team environment.

I would appreciate an opportunity to interview for a position in your organization. I look forward to hearing from you at your convenience.

Thank you for your consideration.

Sincerely,

Musa Solaiman

MUSA SOLAIMAN

11 Lionshead Lookout 647-***-****

Brampton, Ontario L6S 3X2 ac50jv@r.postjobfree.com

PROFILE

A motivated professional seeking employment where I can utilize my skills, experience and education to contribute to the mutual growth and success of an organization and myself. SKILLS

• Excellent customer service and communication skills

• Strong analytical skills with keen attention to details

• Strong leadership and team management skills

• Proven organizational and time management skills, with the ability to set priorities and meet deadlines

• Proficient with Microsoft Office – Advanced skills in Word, Excel and PowerPoint EXPERIENCE

H & R BLOCK CANADA January 2008 – Present

Tax Associate (Part- time and Seasonal)

Responsible for conducting client interviews and subsequently preparing tax returns in such a way that the client pays the least amount of tax as prescribed by law, also responsible for implementing customer service and public relations programs, office procedures and reporting systems.

• Greet and assist appointment and walk-in clients

• Conducts interviews for the purpose of preparing complete, accurate tax returns

• Provides tax information and offers appropriate tax saving suggestions

• Practices excellent client service techniques to maximize the number of new and returning clients

• Promote company instant cash-back service and products

• Responds and processes inquiries and requests from the CRA in a timely manner

• Reviews the status of COD, Hold, Drop-off and Pay Account Later returns and collect all payments according to current company policy and procedures on an ongoing basis

• Following up with clients as necessary and reviews bulletin board items and responds accordingly

• Answers questions or handles inquires from clients and other H&R Block associates, in person or on the phone and conducts any necessary research that may be required to provide complete and accurate responses

• Assists and trains other associates in the office in a team environment as required for the purpose of enhancing the client experience

• Prepares weekly and monthly reconciliation reports

• Demonstrates competency in the area of income tax knowledge, both Canadian and US, and utilizes the company’s continuing professional education programs to attain, maintain and strengthen tax expertise

DISCOUNT CAR AND TRUCK RENTAL October 2017 – January 2018 Customer Service Specialist

Provide specific information regarding the services, products and materials offered by the company

•G reet customers in a professional and courteous manner and continuously exceed their expectations by “going the extra mile”

•A nswer phones and confirm customer reservations and open and close rental agreements

•A chieve monthly sales targets by recommending and explaining benefits of additional company services

•B uild and maintain relationships with new and existing accounts such as body shops and dealerships

•A ssist with the picking up and dropping off of customers and complete vehicle inspections

•W ork as a team player with fellow staff members to optimize branch productivity including cleaning and shuttling vehicles

PARMALAT CANADA August 2008 – December 2008

File Clerk

Organized and managed the secure storage of client invoices at distribution centre.

• Worked closely with the route accounting department

• M aintained an arranged file room

• Copied and faxed. Distributed reports and memos

• Sorted materials in accordance with filing system used

• Collected materials to be filed from company and staff

• Assisted with typing as required

• Helped other office workers

• Located and eliminated materials from files upon request S COTIABANK August 2006

Client Service Representative (Job Shadowing)

Provided Customers with a range of services and products to meet their financial needs.

• C ompared signatures, photos and ID to verify Customers

• C ashed checks after ensuring that signature are verified

• R eceived checks and posted entries into correct accounts

• P rovided information to clients regarding bank services

• P rovided account balance information to Customers

• T ransferred funds at the request of Customers

• E nsured that the cash drawer is balanced and maintained at all times

• P osted all cash and credit card entries into the database

• O rganized and restocked workstation with supplies

• S tamped receipts and verified that the Customers’ identity EDUCATION & PROFESSIONAL DEVELOPMENT

NIPISSING UNIVERSITY

• Completed Bachelor of Commerce Degree August 2012 SHERIDAN COLLEGE

• Completed an Advanced Co-op Diploma D ecember 2010 Business Administration – Accounting

References Available Upon Request

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