Customer Service Representative
Resume:
TERRI DANIELS
************@*****.***
SUMMARY OF PROFESSIONAL EXPERIENCE
A self-motivated customer service representative and administrator with several years experience in, but not limited to, accounts receivable, international exporting, inside sales, customer retention, credit & collections, administrative support, cash management, employee management, training, and evaluation. Proven accomplishments managing on-going multiple projects, while improving efficiency and timeliness of business processes.
EXPERIENCE
AQUARION WATER COMPANY, MONROE, CT 2017
CUSTOMER SERVICE REPRESENTATIVE (CONTRACTOR)
Resolved incoming calls, related to matters such as billing, water leaks, meter readings, water quality, final bills and other service-related issues
Resolved customer complaints to ensure first-call problem resolution and customer satisfaction; arranged for field service or meter reading departments to perform work as necessary
Verified and processed change of addresses and property transfers
Solved difficult and time sensitive issues with dissatisfied customers
REALLY GOOD STUFF, MONROE, CT 2017
SALES REPRESENTATIVE (CONTRACTOR)
Selling a wide variety of educational supplies designed for early childhood through sixth grade
STANDARD OIL INC., BRIDGEPORT, CT 2015-2017
CUSTOMER SERVICE REPRESENTATIVE
Front-line customer service representative
Responded to over 60+ incoming customer phone calls per day
Solved difficult and time sensitive issues with dissatisfied customers
Evaluated individual customer needs and allocated customer to appropriate department
Negotiated prices, service plans, and billing issues and retained on average 6 customers a day
Supported sales representatives by generating new account leads
STRATFORD BOARD OF EDUCATION, STRATFORD, CT 2013-2015
PER DIEM SECRETARY
Responsible for the daily secretarial functions in the district schools and other departments as needed
Collaboratively worked with the Chief Operating Officer’s assistant in student enrollment
Verified student documentation, processed enrollment, and followed-up with compliance issues
Notified students of school placement
Coordinated bus schedules and bus transportation
PRIVATE CARE PROVIDER 2011-2013
TERRI DANIELS PAGE 2
PANOLAM INDUSTRIES INC., SHELTON, CT 2008-2011
CUSTOMER SERVICE AND EXPORT ADMINISTRATOR
Processed on average 50+ orders a day for all domestic and international accounts
Provided information to customers with inquiries, monitored orders, resolved and followed-up on issues in a timely manner to ensure customer satisfaction
Set up new accounts and maintained customer database
Responded to sample requests and provided pro forma invoices as required
Communicated with manufacturing to ensure on time delivery of orders by specified dates
Researched and resolved freight claims and product returns
Prepared the necessary exporting documentation for both sea and air shipments with freight forwarders, overseas agents, customs clearance, and confirmed shipping details with customer
Maintained exporting documentation, itemization, container usage, and processed invoices
Remained current on all new products and services and kept up to date with changes
Created an international database for all exporting accounts
PERKINELMER, SHELTON, CT (CONTRACTOR) 2008
CUSTOMER CARE REPRESENTATIVE
High volume customer care center processing orders and provided customer support to inquiries pertaining to non-technical and technical support
ATRIUM WINDOWS & DOORS, SHELTON, CT 2003-2007
CUSTOMER SERVICE TEAM LEAD & ACCOUNTS RECEIVABLE SPECIALIST
Managed 5 employees with training, evaluation, and meetings
Saved the company 30% in revenue by continuous evaluation of outstanding product and service invoices
Managed the posting and reconciliation on average of $50,000+ daily of all cash, checks and credit cards
Resolved customer account issues and processed collections, write-offs, and payment terms
Generated daily reports for manufacturing product lines, special orders, monthly statements, and invoices
Coordinated with sales force of 40 people in resolving account issues
Inside Sales support to customers and contractors regarding window sales in the Company Showroom
ADDITIONAL EXPERIENCE
Pella Windows and Doors, Monroe, CT – Accounts Receivable Specialist
Tetley USA Inc., Shelton, CT – Administrative Assistant
EDUCATION
Housatonic Community College – Business Management
Connecticut Business Institute – Secretarial Certificate
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), SAP, Great Plains, PeopleSoft, Sales Force and Sunrise
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