TERRI DANIELS

203-***-****

ac50jo@r.postjobfree.com

SUMMARY OF PROFESSIONAL EXPERIENCE

A self-motivated customer service representative and administrator with several years experience in, but not limited to, accounts receivable, international exporting, inside sales, customer retention, credit & collections, administrative support, cash management, employee management, training, and evaluation. Proven accomplishments managing on-going multiple projects, while improving efficiency and timeliness of business processes.

EXPERIENCE

AQUARION WATER COMPANY, MONROE, CT 2017

CUSTOMER SERVICE REPRESENTATIVE (CONTRACTOR)

Resolved incoming calls, related to matters such as billing, water leaks, meter readings, water quality, final bills and other service-related issues

Resolved customer complaints to ensure first-call problem resolution and customer satisfaction; arranged for field service or meter reading departments to perform work as necessary

Verified and processed change of addresses and property transfers

Solved difficult and time sensitive issues with dissatisfied customers

REALLY GOOD STUFF, MONROE, CT 2017

SALES REPRESENTATIVE (CONTRACTOR)

Selling a wide variety of educational supplies designed for early childhood through sixth grade

STANDARD OIL INC., BRIDGEPORT, CT 2015-2017

CUSTOMER SERVICE REPRESENTATIVE

Front-line customer service representative

Responded to over 60+ incoming customer phone calls per day

Solved difficult and time sensitive issues with dissatisfied customers

Evaluated individual customer needs and allocated customer to appropriate department

Negotiated prices, service plans, and billing issues and retained on average 6 customers a day

Supported sales representatives by generating new account leads

STRATFORD BOARD OF EDUCATION, STRATFORD, CT 2013-2015

PER DIEM SECRETARY

Responsible for the daily secretarial functions in the district schools and other departments as needed

Collaboratively worked with the Chief Operating Officer’s assistant in student enrollment

Verified student documentation, processed enrollment, and followed-up with compliance issues

Notified students of school placement

Coordinated bus schedules and bus transportation

PRIVATE CARE PROVIDER 2011-2013

TERRI DANIELS PAGE 2

PANOLAM INDUSTRIES INC., SHELTON, CT 2008-2011

CUSTOMER SERVICE AND EXPORT ADMINISTRATOR

Processed on average 50+ orders a day for all domestic and international accounts

Provided information to customers with inquiries, monitored orders, resolved and followed-up on issues in a timely manner to ensure customer satisfaction

Set up new accounts and maintained customer database

Responded to sample requests and provided pro forma invoices as required

Communicated with manufacturing to ensure on time delivery of orders by specified dates

Researched and resolved freight claims and product returns

Prepared the necessary exporting documentation for both sea and air shipments with freight forwarders, overseas agents, customs clearance, and confirmed shipping details with customer

Maintained exporting documentation, itemization, container usage, and processed invoices

Remained current on all new products and services and kept up to date with changes

Created an international database for all exporting accounts

PERKINELMER, SHELTON, CT (CONTRACTOR) 2008

CUSTOMER CARE REPRESENTATIVE

High volume customer care center processing orders and provided customer support to inquiries pertaining to non-technical and technical support

ATRIUM WINDOWS & DOORS, SHELTON, CT 2003-2007

CUSTOMER SERVICE TEAM LEAD & ACCOUNTS RECEIVABLE SPECIALIST

Managed 5 employees with training, evaluation, and meetings

Saved the company 30% in revenue by continuous evaluation of outstanding product and service invoices

Managed the posting and reconciliation on average of $50,000+ daily of all cash, checks and credit cards

Resolved customer account issues and processed collections, write-offs, and payment terms

Generated daily reports for manufacturing product lines, special orders, monthly statements, and invoices

Coordinated with sales force of 40 people in resolving account issues

Inside Sales support to customers and contractors regarding window sales in the Company Showroom

ADDITIONAL EXPERIENCE

Pella Windows and Doors, Monroe, CT – Accounts Receivable Specialist

Tetley USA Inc., Shelton, CT – Administrative Assistant

EDUCATION

Housatonic Community College – Business Management

Connecticut Business Institute – Secretarial Certificate

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), SAP, Great Plains, PeopleSoft, Sales Force and Sunrise

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