Customer Service Manager

Bonnie Johnson

**** ****** **. *** ****** WI ****1 715-***-****) **.**********@*****.***

CAREER OBJECTIVE

Dedicated and goal-driven professional with 25 years experience in both customer service and management positions in multiple service industries. Very friendly and outgoing, possessing impeccable verbal and written communication skills and excellent interpersonal skills.

PROFESSIONAL EXPERIENCE

ASSOCIATED BANK, STEVENS POINT, WI

COLLECTOR 1 CALL SERVICE

NOV 2016-FEB 2017

* Worked in the call service department in collections working with past due mortgages, home equity, premiere lines of credit, and checking accounts. FESTIVAL FOODS, EAU CLAIRE, WI

ADMINISTRATIVE DUTIES, SAFETY COORDINATOR, DAY CARE MANAGER SEPT 2015-MAY 2016

* Assisted in administrative reports detailing with weekly, monthly, and yearly reports of retail operations for 8 different departments, overall store including company and district.

* Served as safety coordinator for entire front end of store (approx 150 employees) to increase safety and awareness and to reduce safety related expenses.

* Managed the Tot Spot daycare overseeing employess performance, scheduling, and accountability for children and attendance.

HOLIDAY STATION STORE, HUGO MN AND EAU CLAIRE, WI

ASSISTANT MANAGER

JULY 2014-NOV 2014, MAR 2015-SEPT 2015

* Position duties focused primarily on customer service and hospitality.

* Administrative book work, interviewing, and training.

* Ordering, merchandising and manual labor projects. KWIK TRIP, EAU CLAIRE, WI

STORE LEADER APRIL 2008-JULY 2013

* Position required handling of all administrative duties including payroll, book work, scheduling, ordering and inventory management, as will as hiring, training, and yearly performance appraisals of coworkers and management.

* Increased customer count and traffic while improving cash and labor control, resulting in improved P&L statements, raising the bottom line from red to black.

* Hired on as crew and was promoted multiple times, achieving Store Leader in 10 months.

* Routinely achieved and exceeded district performance goals. Earned a prestigious award for top 25% of increasing store profits (400+ stores). EDUCATION

STANLEY-BOYD HIGH SCHOOL, STANLEY, WI

* GPA: 4.0/4.0 general and advanced studies.

CHIPPEWA VALLEY TECHNICAL COLLEGE

* One year in accounting program.

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