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Microsoft Office Service

Johannesburg, Gauteng, South Africa
June 25, 2018

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Thank you for giving me the opportunity to submit my CV, my previous employment was

a Call Centre Agent at SARS Alberton Branch. There I learned to adapt to changes quickly as it was constant. I have vast knowledge in bookkeeping through the help of previous companies I worked for. Before you conclude your decision regarding my application I would like to leave you with the following about myself. I am a very hard working and honest individual who is willing to learn and given the opportunity will prove to be an asset to your department. I believe that I am a team player who is very reliable, responsible and someone who loves challenges. I strive to be the best by pushing myself. I interact well with people and adapt quickly to any environment that I get thrown in, I can work well under pressure. Have good communication skill, can solve problems and have an ability to work independently. I believe I can be an asset to the company should I be given the opportunity to prove myself.

Thanking you in anticipation.

Itumeleng Masibi Mr.

Personal Details:

Surname : Masibi

Name : Itumeleng

Residential Address : 580 Bakae Street


P.O Kwa-Xuma



Contact Number : 071-***-****

Date of Birth : 1984-08-15

Identity Number: 840**********

Nationality : South African

Gender : Male

Marital Status : Single

Home Language : S.Sotho

Other Languages : English, Afrikaans

Educational Details

School Attended : St.Matthews high school

Standard Passed : Grade 12

Subjects : English (HG)

S.Sotho (HG)

Afrikaans (HG)

Mathematics (SG)

Physical Science (SG)

Hotel keeping * Catering (SG)

Year passed : 2004

Tertiary Education

Name of Tertiary : Absa City Campus

Name of qualification : Microsoft Office 2000

Year obtained : 2005

Major courses :

Ms Word, Ms Excel, Ms Power-point,Ms Access, Interpersonal Skills

Work experience


Company : Munnick Basson & Dagama

Division/Department : Collections Department

Duties : Collection of outstanding debt

Date of Employment : Jan 2006 till Feb 2007


Company : South African Revenue Services

Division/Department : Collections Department

Collection of outstanding tax

income tax, PAYE, Vat...

Collection of outstanding returns

Issuing out of IT88

Updating of profile information

on the core system (ODSARS)

Date of Employment : March 2007 – Feb 2008

Reference: : Gerald Maidi – 072-***-****

: Mampho Kwele – 082-***-**** /



Company : South African Revenue Services

Division/Department : Contact Centre Agent

Date of employment : Feb 2008 till July 2016

Duties :

To ensure that all telephonic "standard queries" from clients are promptly, effectively and efficiently answered or resolved, thereby improving the image of SARS as a service delivery organization.

To render a telephonic tax advisory service to all clients, inclusive of rendering a law interpretation function.

To act as first telephonic contact within a SARS office acting as ambassador for SARS.

To perform all functions in respect of the completion of returns and other official documents of all taxes administered by SARS in order to meet clients needs and expectations.

To provide a comprehensive service to all clients in respect of registration requirements, analysis of taxable income and incorrect assessments, calculations of tax debits/credits as well as verbal law interpretation and explanation of tax law, in order to meet client needs.

To keep abreast of all new policies, procedures, and guidelines, circular minutes and amendments to all Tax legislation in order to promote the accuracy and quality of information provided to clients/taxpayers.

To attend to all account enquiries received by telephone, in respect off all outstanding debits and credits, penalties and interests with regards to all taxes administered by SARS.

To make every effort to ensure that any requested official documentation, within the ambit of the taxes administered by SARS, is furnished to the requesting taxpayer.

Reference Makhosazana Ndlovu (SARS)

: 010-***-****

083-***-**** (cell)

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