Administrative Assistant
Resume:
Mary Schultz
*************@*****.***
Objective:
Obtain a position with a growing company, which will enable me to use my customer service and extensive office skills.
Experience:
Healthcare Partners Las Vegas, NV -
Eligibility Specialist
Verified patient’s insurance eligibility information online and via telephone calls to insurance companies. Confirmed that HMO members were paneled to the correct Primary Care Physician (PCP) and notified the front desk and patient if change was needed. Notified patients of discrepancies with insurance coverage or benefits. Verified demographic information and updated patients’ medical record information.
United Health Care Las Vegas, NV 05/2011-05/2015
Member Services Representative
Handled all incoming calls and walk-ins regarding all commercial group policies for Health Plan of Nevada and Sierra Health and Life products, including inquiries from providers, members and other third parties answered and handled questions for all aspects of the products concerning eligibility, benefits, network questions, website usage, claims, appeals, complaints and primary care doctor assignments. Daily duties include resolving issues efficiently while using a superior level of customer service.
Swift Transportation Co., Inc. Phoenix, AZ 05/2007-01/2009
Human Resources Representative/Log Audit Investigator
Handled inbound and outbound calls assisting drivers with questions regarding benefits and PTO. Addressed drivers safety concerns and suggestions, processed harassment and discrimination investigations Audit driver's daily logs to ensure compliance with Federal Motor Carriers Safety. Regulations and identify non-compliant or falsified logs
Audit driver's daily logs to ensure compliance with the company policies and procedures Prepares and submits log audit findings and makes recommendations to management Coordinated luncheons and events for Driver Appreciation Day
AT&T Phone Co. Tustin, CA 02/2000-04/2005
Customer Service Representative
Handled inbound calls, all customers requests, inquiries and complaints
Sold products and services to meet customer's needs Took care of new connections of customer's service, also transferring services to new locations
Handled all billing and credit issues Switched customers service from other phone companies to ours Investigated and resolved all issues concerning customer's orders
Abigail Abbott Staffing Agency Brea, CA 11/1998-5/2000
Customer Service/Administrative Clerk
Took on temporary positions varying from customer service, clerical, administrative and accounts receivable and payable Used Microsoft Word and Peachtree software
W.W. Grainger, Inc. Anaheim, CA 08/1984- 02/1994
Customer Service Representative
Customer Service and Inside Sales Support Duties included maintaining accounts, working with Outside Sales Representatives, ordering all products,
special billings and credit checks Handled numerous inbound calls,
Researched lost orders and doubled shipped orders, established and serviced new accounts, assisted manager with special projects, accounts receivable and payable, payroll, and purchasing agent duties, Handled collection accounts
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