Support Data
Resume:
ULAIASI MATIA MEO
Address:Block**,Lot*,Nairai Rd,Raiwai,Suva,Central.Phone:Home+679*******.Cell
Email:*************@*****.***
PERSONAL SUMMARY
Experienced Telecommunication Network Engineer with over 8 years of experience in telecommunication technologies(Data Network). Networking(Switches,VLANs and VPNs-Cisco and NonCisco).Server racking and rack cabling. Hardware and Software troubleshooting.Cabling and terminations of Cat5,5e,6,and optical fibers including management and troubleshooting.Remote and on-site user support.Optical network infrastructure.Manage client expectations and deliver above and beyond ordinary. Self starter, capable of taking initiative to identify and resolve problems.Excellent interpersonal communication skills,good team spirit and adaptability.
CAREER HISTORY
Police Officer–1997-2004
First Aid Training(AccessFiji)-2012
Access Security Officer-2012–2013
ICT Field Engineer-March 2014 to December2016
HPBX/Cloud Engineer/Support–March 2014 to December 2016
HPBX/Cloud Telephony Trainer-March 2014 to December 2016
Structured Cabling Technician-March 2014 to December 2016
Fiber Optic Technician–July 2016 to December 2016
Rigger– 2006 to December 2016
Towerclimbing- March 2006 to January 2018
Telecommunication Network installation Engineer(PNG) Team Leader-September 2017 to January 2018
HSIA Installation/Support Technician- March 2014 to December 2016
Team Leader Voice and Data Installation- March 2014 to December 2016
Managing teams for Outer Island Voice and Data installs-March 2014 to Dec 2016
CounterpointFiji- Senior Telecommunication Network Installer Duties:
Responsible for installation of WAN link,Dedicated Internet(DI), Private Networks(PN), Disaster Recovery,using RAD wireless antennae,Engenious PTP and Cambium.
Laying of optical fibers underground to residential users for IPTV, CCTV, IPphone, Data and Alarm systems.
Fusion or mechanical splice SM and MM fiber optic cables including the termination of various types of fiber optic connectors,(SC,ST,LC).
Installation and dressing of fiber optic cable(vertically and horizontally)
Responsible for Structured cabling of commercial buildings and offices for HPBX/Cloud telephony and LAN connections.
Configuring,installing and troubleshooting of IPphones.Integration of VoIP gateways to selected platforms.
Liaising with and managing third party contractors to ensure all IT equipment was fit for purpose.
Responding immediately to equipment breakdowns,fixed faults onsite or arranged for replacement equipment to be installed.
Meeting face to face with clients and answering their IT queries orally or through demonstrations.
Conducted site surveys and providing customers with quotation and prepare Bill of Material for new customers.
Overseeing inspection and maintenance programs.
Providing desktop and networksupport to endusers through telephone help lines.
Keeping senior management informed of all changes in my areas of responsibility.
Analyzing and resolving faults,ranging from a major system crash to a forgotten password.
Building relationships with potential new client and strengthening ties with existing ones.
Ensuring workplace safety regulations are met.
Checking and calibrating instruments to make sure they are accurate.
Recording,analyzing and interpreting test data,servicing and maintaining equipment.
Responsible for providing a comprehensive fault finding and troubleshooting services for customer’s networks TCP/IP and LAN.
Working odd hours and being on standby when elected.
Provide an efficient and effective support ensuring service level agreements are achieved and best practice protocols are observed.
PROFESSIONAL EXPERIENCE
Technical:
Reading electrical design and technical drawing.
Designing,assembling and testing networks and electronic circuits including optoelectronic and integrated circuit.
Experience of maintaining and repairing equipment and changing components.
Technical analyzing,problem solving and problem pre-empting skills. Supervisory:
Able to train and mentor technical and non-technical junior staff.
Experience of maintaining facilities including health & amp;safety and security at my place of work.
Strong decision-making skills and the ability to prioritize and plan effectively.
Experience of working with cross-functional project teams,and other colleagues in various branches of engineering and electronics.
Attending company meetings,writing technical reports and giving presentations to managers and clients.
KEY COMPETENCIES SKILLS
Customer Focused
Problem Solving
Drive for Result
Follow Through
Effective Relationships
ACADEMIC QUALIFICATIONS
Cert in Industrial Relation–TPAF 2008
Cert in Rigging–Fiji National University 2014
Cert in Work Safely at Heights(RIIWHS204D)–Safety Training Professionals(Aus.) 2016
Cert in Tower Rescue-Site Specific-Safety Training Professionals(Aus) 2016
Cert in Fiber Optic Technician–Comms Learning(NZ)2016
Cert in AirMux RAD Specialist-RAD Data Communication,Israel,2016 REFERENCES
Available on request.
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