Sr. Business Analyst
Resume:
PURNIMA
Sr. Business Analyst
*****@********.********:***********@*****.***
SUMMARY:
7+ years of comprehensive experience in the field of Information Technology as Business Analyst, System Analyst, Quality Analyst covering areas like Project Management, Business Process Design, System verification and validation in diverse fields such as Healthcare, Retail, Insurance, Retail Banking and IT hardware.
Proficient in authoring Business Requirement Documents (BRD), System Requirement Specifications (SRS) and identifying interfaces and business process specifications.
Experienced in creating use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), Sequence Diagrams, Process Flows (Business and System) using Unified Modeling Language (UML) and Rational Unified Process (RUP) and UML modeling tools such as MS Visio and Rational Rose.
Worked on numerous cross platform applications and organized Joint Application Developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews and Workshops, Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group. Also, carried out Project Feasibility Study, Gap Analysis and Risk Analysis.
Maintained Test Matrix and Requirements Traceability Matrix (RTM)
Experience in working with SharePoint and managing Documents on SharePoint
Experience in different lifecycle models [Agile Scrum, Waterfall, Onsite-Offshore]
Experience is refining the Product Backlog and writing user stories
Strong experience in working with all phases of SDLC throughout the project life cycle in Rational Unified Process (RUP) environment. Mature understanding of Quality Assurance Methodology relative to SDLC.
Extensive experience in various testing strategies like System/ Integration/ Load/ Regression/ User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI and Web Applications.
Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors. Worked on both Black box and White box Testing.
Analyzing and identifying defects and creating graphs by using defect tracking tools like Quality Center and delivering presentation to the clients for their decision making.
Excellent interpersonal and customer relational Skills. Enthusiastic and a self-starter with a need of minimal inputs.
Extensive exposure to Rational Unified Process (RUP) methodology including UML and XML technologies.
Experience in creating test cases for all test scenarios including functional testing and UAT.
Experience in Banking, Healthcare and Pharmaceutical domains(HIPAA)
In-depth knowledge of Risk Engineering, Data Modeling & Mapping, Design using UML and Visio, Excel reporting and automation of reporting and PowerPoint Presentations.
Performed GAP analysis between current and future systems for an increase in productivity and cost reduction.
Defined and created Test scripts, analyzed defects, by interacting with QA /developer teams in fixing errors.
TECHNICAL SKILLS:
Software Methodologies
:
Agile (SCRUM), Waterfall Model
Business Modeling Tools
:
MS Visio, Rational Requisite Pro
Databases
:
MS Access 2003/2007, Microsoft SQL Server
Software Tools
:
JIRA, BM Remedy, Confluence, Blueprint
Testing Tools
:
SOAP UI, Postman, Version One, HP Quality Center
ETL and Reporting Tools
:
SQL Server Data Tools – Business Intelligence, SSAS, Tableau Desktop, Qlikview
Microsoft Office Suite
:
MS Project, MS Word, MS Excel, MS SharePoint concept, MS PowerPoint, MS Visio
Operating Systems
:
Window Server 2008R2/2012, Windows XP, Windows 7,8,10 Mac OS
Project Management and Business Skills
:
HIPAA, ITIL(Information Technology Infrastructure Library), Change Management, SWOT Analysis, Project Planning, Project Budgeting, Content management, Scheduling, Cost and Time estimation
PROFESSIONAL EXPERIENCE:
City of Philadelphia Nov 2017- Present
Title: Sr. Business Analyst
Description: The Department of Licenses and Inspections promotes Code compliance through education, consultation, responsiveness to public complaints, building plan reviews, licensing and permitting processes, on-site inspections, and enforcement actions. At all times, Licenses and Inspections focus is public safety.
Responsibilities:
Work with stakeholders to identify and understand their needs and concerns, understand the environment in which they work, and ensure stakeholder’s actual underlying needs are understood, rather than their stated desires.
Manage and communicate requirements appropriately to ensure stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge gained by the business analyst is maintained for future use.
Create benchmarking criteria for business systems and assist stakeholders with ongoing analysis to highlight areas of improvement.
Identify a business need, refine and clarify the definition of that need, and define a solution scope that can feasibly be implemented by the business. Techniques used include: problem definition and analysis, business case development, feasibility studies, and the definition of solution scope.
Plan business analysis approach, activities, communications, and requirements management process
Manage solution scope, requirements, and requirements traceability
Maintain requirements reusability
Prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders. Techniques used include: analyzing stakeholder needs to define solutions that meet those needs, assessing the current state of the business to identify and recommend improvements, and verifying and validating of the resulting requirements.
Assess proposed solutions to determine which solution best fits the business need, identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution. In addition, assess deployed solutions to see how well they met the original need so that the sponsoring organization can assess the performance and effectiveness of the solution.
Assist business stakeholders with the generation and completion analysis of system testing scripts, including identifying use cases and developing acceptance criteria.
Environment: LMS system, Office (MS Word, MS Access MS Excel, MS PowerPoint, MS SharePoint, MS Visio), GIS, AIS, AdHoc reporting, Oracle 8i, PL/SQL.
Ion Field Systems NJ Dec 2016 - Nov 2017
Title: Business Analyst
Description: Ion Field Systems is a SBIR (Small Business Innovation Research) company in USA which offers various products for cleaning lab ware equipment such as pipette tips, pin tools, micro plates etc., with patented Plasma Knife Technology. The aim of the project is to remove the cell assay contamination from the pipette tips, pin tools tips, microplate wells and reuse over and over without disposing them. After the plasma treatment, all the products go through high through put screening for the traces of contamination and it is proved that the plasma treatment works best than a new lab equipment.
Responsibilities:
Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners, document analysis, JAD sessions.
Assessed the flaws in the existing as-is system and made clear recommendations of business process improvements and BPR, and incorporated them in the to-be system design.
Wrote Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) documents as per the business requirements and process flow.
Making sure current project requirements are being met by using Requirement Traceability Matrix (RTM)
Actively involved in the creation of UML Sequence and Activity Diagrams for certain modules of the application in collaboration with design team by utilizing MS Visio and Rational Rose.
Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
Developed and updated data mapping document at each phase of development and logical data modeling.
Assisted and directly involved with QA team and UAT test strategies, including regression and integration testing, wrote test scripts, end-to-end testing scenarios and test plans, managed testing, defect reporting and change requests.
Created Use-Cases, BPM, and Requirement documents to document the Business needs.
Environment: Rational Suite Tools, Office (MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visio), Informatics, Windows NT 4.0, UNIX, PL/SQL.
GENPACT(Walgreens), Hyderabad, India Jan 2012 – DEC 2014
Title: Business Analyst
Description: It operates as a not-for-profit community medical center. The company offers healthcare services, including bariatric surgery, behavioral health, birthplace, heartburn center, home health, outpatient surgical, wellness center, and pharmacy services, as well as community development services, such as senior advantage programs and volunteer services.
Responsibilities:
Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
Responsible for making decisions that can increase efficiency in delivery of quality health care services
Responsible for clinical case appeals, discharge planning and disease management including coordinating the service improvement programs
Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
Prepare monthly reports for Utilization/Case Management outlining case management activities, including actual vs. expected performance, potential problem areas and opportunities for improvement.
Employed SDLC for monitoring the project and followed the step-by-step procedure
Experience with Healthcare Claims, Facets data modeling and EDI transactions
Performed claims and trend analysis, ensured supporting documentation is accurate and obtained necessary approvals to close out claims issues.
Experience with medical codes in the billing system including hands on with Medicaid and Medicare reimbursement terminology
Maintain organization’s standard of care while providing expert care management leadership, treatment planning, and admission/discharge workflows
Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
Leveraged review decision tools where appropriate to automate utilization management review
Worked with Clinical Team to prepare forms and other necessary documentation for delivery to MD offices and external providers.
Build and grow relationships with external agencies/organizations to advocate for consumers and guarantee the best continuity of care
Assisted Project Manager to get CAB approval for various sprint releases.
Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
Managed day-to-day project activities and coordinate tasks with other teams
Analyzed the performance, complex data and reported data & information to effectively determine opportunities to improve outcomes used in the maintenance of organizational performance measurement system (patient safety risk management, case management and utilization management)
Experience using Business Process Re-engineering (BPR) for improvising the existing business process
Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
Used the Agile (SCRUM) Methodology on the project and HIPAA standards.
Experience in Utilization Management and Care Management along with analysis compliance from HealthCare Payers, Providers and exchange perspectives.
Used MS Project to document the project progress and manage the project resources
Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans
Environment: Agile (Scrum), Word, Access, Power Point and Outlook, Visio
Citi Bank, India April 2010 - Jan 2012
Title: Business Analyst(Intern)
Description: Citibank India is an Indian private sector bank. It is a subsidiary of Citigroup, multinational financial services. Citi offers consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.
As a Business Analyst, the primary focus of this position was to support and maintain the Human Resource Management System (HRMS) in addition to other systems and metrics supported by the HR team. I served as a technical point-of-contact for assigned functional areas and assisted the HR department by ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
Responsibilities:
Assisted in reviewing, testing and implementing of HRMS system needs. Collaborated with functional and technical staff to coordinate application of upgrade or fix.
Facilitated meetings, including creation of agendas and recording of action items from meetings, received, consolidated, and produced status reports for business constituents and steering committee, etc. using MS Word & PowerPoint in the JAD Session with SMEs and researched on the process flow application.
Prepared and analyzed "AS IS" and "TO BE" workflow scenarios and performed GAP Analysis
Prepared graphical depictions of Use Cases, Use Case Diagrams using Microsoft Visio
Experienced in document reviews and training, reporting, identifying defects, bugs and errors as well as suggesting improvements.
Successfully coordinating with QA, Developer and tester to construct System Integration Testing (SIT) and User Acceptance Testing (UAT) including Test Plan, test cases and test scripts to Quality Assurance Verification and Validation
Supported a variety of reports or queries utilizing appropriate reporting tools. Assisted in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
Developed user procedures, guidelines and documentation. Trained clients on new processes/functionality. Trained new system users.
Environment: RUP Model, SQL, UML, MS office and XML.
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