Byron Celleri Hotel Manager

Hospitality is my life. I have been in the industry for fifteen plus years. I know every operational aspect of a hotel and I have been successful. Controlled and managed every department (Sales, Maintenance, Housekeeping, Front Desk etc.) with the highest level of expectations.

At the age of 19 years old not knowing what I wanted in life. What career path I would like to take upon with no real guidance I started at the Holiday Inn Rolling Meadows IL as a Front Desk Agent. I had no idea that entering into the hospitality industry was a setup for my life long goals and dream job. At Holiday Inn Rolling Meadows was I inspired by my General Manager. Overseeing the big picture of the property Mr. Alexander demonstrated a complete culture in the hotel. An environment that every department participated. From Housekeeping, Maintenance, Front Desk to Sales etc, would collective help each other and work together to create the culture and to create one goal, to obtain the highest level of customer service expectations possible.

My career took off within the hospitality world, after a few years went from Front Desk agent Holiday Inn Rolling Meadows, Supervisor Holiday Inn Express Ohare, to Assistant GM at the Country Inn and Suites Romeoville, IL. This is where I learn all operational aspect of a hotel. From payroll, A/P payable, A/R receivable within a hotel. Accounting attributes like the checkbook, general ledger, income journal, trial balance, budgeting and forecasting etc. Administrative attributes hiring, coaching/training, firing between departments. Maintaining the property and selling, promoting, retaining new guests and new groups of business. At the Country Inn and Suites Romeoville, IL this is where I learned to become a leader. Developed my own skill sets and personality as a leader.

The platform of my leadership is customer service and cleanness in a hotel that is what is important to retaining returning guests and driving new business. During my management tenure my team is able to obtain a high level of guest scores and maximize profit. Im presenting my experiences with my best intention and to become a General Manager because I worked hard within my past experiences as a Hotel Manager (20years plus) and to come with same basic goals as ownership to drive business and improve guest experiences.

Best Regards

Byron Celleri

Email: **********@*****.***

Contact : 847-***-****

Byron Celleri

**********@*****.*** * 847-***-****

Objective:

Experienced Customer Service Executive who provides proven leadership for a department. To utilize my business development and customer relations experience while establishing myself as a dedicated team member for the long-term.

Education:

Roosevelt University, Schaumburg, IL

Bachelor of Science in Administrative Management (05/2008)

Harper College, Palatine, IL

Associate Degree Arts & Science (05/2003)

Professional Experience:

Holiday Inn Express Hillside IL

Front Desk Manager (Guest Relations) 08/2015 – Present

To insure the full process between arrivals/ departures for all guests are as smooth as possible. Understanding and anticipating any guest requests. Must handle any guest complaints and solve any guest concerns. Insure all guest service representatives understand their role and to insure guests services are satisfactory.

Responsible for all office personal to do their duties includes front desk and drivers.

Communicate with Housekeeping upon departures, late checkout and extended stays.

Rooms management - Putting rooms in/out of service from housekeeping and maintenance. Making sure the hotel does not oversell in Rooms and room types.

Communicate with Sales need any group blocks or reservations to be done and assign as needed.

Charge any extra incidental fees like extended room charges, smoking fees, damages to the room or any other extras.

Ordering supplies for the front desk as needed and supplies for the mini market like soda, chips, snacks etc.

Help out with checks-ins and guest services as much as possible

Hotel Walk through before and after each shift, insure the hotel is as neat, clean, stocked and organizied as much as possible.

Weekly Reports - Schedule/guestrelations and personal email/Daily Income Journal/ Heartbeat/ Social Alerts/inventory WebGuru// Arrival Report detail/ Make sure breakfast doesn’t need any supply/ incident report if needed.

Allpoints Food Service Parts & Supplies Mt. Prospect, IL

Inside Sales Representative 03/2014 03/2015

Developed a book of business using the sales cycle such as leads, prospecting, and creating accounts.

Assisted the marketing team with grasping the buying behaviors of small business customers by collecting data information and understanding other competitors.

Used Salesforce and Outlook to communicate with potential clients.

Recruited prospecting new customers, created accounts, and generated new business with existing customers.

Through strong client relationship building closed quotes of over $10K and created new opportunities additional avenues of growth.

Developed a book of business valued at $200K+

Completed and exceeded productivity goals: including over 2-hours of talk time/over 60 calls daily.

Obtained an increase in sales and marginal profits.

Marketsource Chicago, IL

Department Target Mobile Manager 10/2010 11/2013

Managing Multi Units at the Target mobile establishing new kiosks, training sales managers stocking inventory, set-up displays

Brought the full wireless solutions to all target customers by promoting, developing excellent relationships, and understanding client needs

Achieved success in an aggressive sales environment to promote the wireless services from AT&T, Sprint, and Verizon.

Maximized profitability by increasing customer traffic.

Trained/recruited employees – conducted interviews, developed the skills of sales-minded employees, completed orientations, and ensured that e-learning modules were completed.

Understood the rate plans of every carrier and suggested the proper rate plan for our clients.

Informed customers over fifty different types of wireless devices and explain each of their unique functionally.

Managerial skills - scheduling, holding employees accountable for sales, visual merchandizing, cost control and labor hours, understanding P&L.

AGM Country Inn & Suite Inn Romeoville IL

Assistant General Manager 03/2006 08/2010

Sold and promoted hotel amenities to leisure and cooperate as well as hosting their needs (SMERF).

Handled the overall operations of the Hotel to maximize profit includes Front office, Maintenance & Housekeeping departments, Sales, and Administrative management.

Accounting – Payroll, closing out daily reports, handling accounts payables/receivables, creating/understanding the income statements, and balance sheets.

Human Resources Trained new employees within respect of the departments, Hiring/Firing employees, updating portfolios, and promoting respective employees

Relevant Coursework/ Key Achievements/Skills:

Top 5 in sales wireless out of 27 stores in Chicago District.

Office Applications: Microsoft Excel, Power Point, Access Database, and Word Management: Organizational, Behavioral, Entrepreneurial.

Finance, Marketing, Business Applied Statistics, Business Law, Business Information System

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