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Customer Service Representative

Location:
Henderson, NV
Salary:
Open
Posted:
June 25, 2018

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Resume:

Robert J. Ayala

*** ******* **** **

Henderson, NV 89002

Mobile: 310-***-****

Job Objective:

Seeking a position with opportunity for growth so that I can utilize my interpersonal skills to the best of my ability.

Summary of Qualifications:

Exceptional oral and written skills.

Excellent customer service dexterity.

Always a Team Player

Self-Motivator

Magnificent in any atmosphere.

Work Experience:

Sterile Tech/Surgery Coordinator/MA – Keck Medical of USC, Beverly Hills CA 07/16-06/18

Scheduling Surgeries and informing patients of their procedures as well as explain pre and post-op specifics

Verifying insurance policies for every patient

Take all chief complaints upon check in of all patient

Clean & high level disinfect all procedure scopes, and log all actions

Clean, peel pack and autoclave all office instruments

X-ray Tech & Surgery Scheduler – Golden State Bone and Joint Clinic, Beverly Hills, CA 04/13- 07/16

Scheduling Surgeries and informing patients of their procedures as well as explain pre and post-op specifics

Verifying insurance policies for every patient

Perform blood draws as directed per the doctor

Carry out all views of radiology examination requested

Cast removal when necessary

Take all chief complaints upon check in of all patient.

X-ray Technician – University Foot and Ankle Institute, Santa Monica, CA 10/12- 4/2013

Take chief complaint from patients

Prepared patients for radiology examinations and explained procedures to patients

Perform podiatric treatments as instructed by the doctor

Maintain inventory of various offices owned by practicing doctors

Travel from office to office to assist with patient care

Customer Service Representative – 24 Hour Fitness, West Covina/Altadena, CA 10/06 – 10/2012

Stocking all merchandise to appeal to our members

Maintain member accounts up to date as needed.

Provide efficient customer service as well as problem solving to the best of my ability

Sustain club appearance up to company standards.

Massage Therapist- Massage Envy, Glendale, CA 10/08 – 03/2009

Provide relaxation to ease and sooth aches and pain away.

Specializing in Swedish, Trigger Point, Deep Tissue, Sports and Reflexology massages.

Meet and greet all clients and obtain medical history.

Maintain a professional but comfortable atmosphere.

Clinical Experience:

X-ray Technician Internship – Gordon Martin MD, Beverly Hills, CA 11/11-11/2011

Prepared patients for radiology examinations and explained procedures to patients

Positioned radiographic equipment at correct angle/height

Ensured patient safety by utilizing radiation protective devices

Demonstrated proficiency in taking patient vital signs, as well as general medical assisting duties

X-ray Technician Externship – Mink Radiology Imaging, Beverly Hills, CA 08/11-11/2011

Captures pictures and build up filming.

Ensures suitable supplies and equipment are set and available for the procedures.

Ready the x-ray equipment according to the body part.

Establish exposure factors to get best imaging for the individual patients.

Perform radiation safety for patients.

Maintain radiation dosages as low as possible.

Ability to suitably set up for particular procedures.

Education:

National Polytechnic College

06/2016 – 04/2018

Kaplan University

X-Ray Tech/Medical Assist

11/2010 – 08/2011

Everest College

Massage Therapy

08/2007 – 06/2008

Baldwin Park Adult School

G.E.D

09/1997 – 12/1997



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