Customer Service Representative
Resume:
Robert J. Ayala
Henderson, NV 89002
Mobile: 310-***-****
Job Objective:
Seeking a position with opportunity for growth so that I can utilize my interpersonal skills to the best of my ability.
Summary of Qualifications:
Exceptional oral and written skills.
Excellent customer service dexterity.
Always a Team Player
Self-Motivator
Magnificent in any atmosphere.
Work Experience:
Sterile Tech/Surgery Coordinator/MA – Keck Medical of USC, Beverly Hills CA 07/16-06/18
Scheduling Surgeries and informing patients of their procedures as well as explain pre and post-op specifics
Verifying insurance policies for every patient
Take all chief complaints upon check in of all patient
Clean & high level disinfect all procedure scopes, and log all actions
Clean, peel pack and autoclave all office instruments
X-ray Tech & Surgery Scheduler – Golden State Bone and Joint Clinic, Beverly Hills, CA 04/13- 07/16
Scheduling Surgeries and informing patients of their procedures as well as explain pre and post-op specifics
Verifying insurance policies for every patient
Perform blood draws as directed per the doctor
Carry out all views of radiology examination requested
Cast removal when necessary
Take all chief complaints upon check in of all patient.
X-ray Technician – University Foot and Ankle Institute, Santa Monica, CA 10/12- 4/2013
Take chief complaint from patients
Prepared patients for radiology examinations and explained procedures to patients
Perform podiatric treatments as instructed by the doctor
Maintain inventory of various offices owned by practicing doctors
Travel from office to office to assist with patient care
Customer Service Representative – 24 Hour Fitness, West Covina/Altadena, CA 10/06 – 10/2012
Stocking all merchandise to appeal to our members
Maintain member accounts up to date as needed.
Provide efficient customer service as well as problem solving to the best of my ability
Sustain club appearance up to company standards.
Massage Therapist- Massage Envy, Glendale, CA 10/08 – 03/2009
Provide relaxation to ease and sooth aches and pain away.
Specializing in Swedish, Trigger Point, Deep Tissue, Sports and Reflexology massages.
Meet and greet all clients and obtain medical history.
Maintain a professional but comfortable atmosphere.
Clinical Experience:
X-ray Technician Internship – Gordon Martin MD, Beverly Hills, CA 11/11-11/2011
Prepared patients for radiology examinations and explained procedures to patients
Positioned radiographic equipment at correct angle/height
Ensured patient safety by utilizing radiation protective devices
Demonstrated proficiency in taking patient vital signs, as well as general medical assisting duties
X-ray Technician Externship – Mink Radiology Imaging, Beverly Hills, CA 08/11-11/2011
Captures pictures and build up filming.
Ensures suitable supplies and equipment are set and available for the procedures.
Ready the x-ray equipment according to the body part.
Establish exposure factors to get best imaging for the individual patients.
Perform radiation safety for patients.
Maintain radiation dosages as low as possible.
Ability to suitably set up for particular procedures.
Education:
National Polytechnic College
06/2016 – 04/2018
Kaplan University
X-Ray Tech/Medical Assist
11/2010 – 08/2011
Everest College
Massage Therapy
08/2007 – 06/2008
Baldwin Park Adult School
G.E.D
09/1997 – 12/1997
Contact this candidate