PATRICIA MARTINEZ

Lakeland, FL

732-***-****

ac50ho@r.postjobfree.com

SUMMARY

● Seasoned HR/Benefits client and project management professional for top Fortune 500+ clients.

● 100% successful track record of completed projects within budget and timeline.

● Successfully implemented a newly designed/developed HRO web portal.

● Successfully implemented a QDRO/QMSCO case management portal.

● Developed an exclusive Implementation User’s Guide for the department.

● Received a Peer Award for going above and beyond on a time sensitive project task.

● Fluent in Spanish, both verbal and written.

SKILLS

● Microsoft Office Suite: Excel, Word, Outlook, MS Project, PowerPoint, Access, Sharepoint.

● Applications: Rapid SQL, Lotus Notes, Knowledge of Mainframe and Visio. EXPERIENCE

Family Matters – relocated from New Jersey to Florida. Conduent/Xerox Apr 2006 - Jun 2017

Project Manager - Information Technology Solutions (Remote) F eb 2015 - Jun 2017

● Superior experience in project management of core HR/Benefits web product development responsible for planning, managing and successfully implementing large scale new and cycle-based projects focusing on our customers experience.

● Managed project team members by ensuring deadlines and budgets were met, quality standards were upheld and project success criteria were achieved accordingly.

● Identified/managed project milestones, coordinated client technical requirements, scheduled internal/external meetings, communicated project status with the client, internal teams.

● Organized project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.

● Assigned and monitored work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives.

● Directed the activities of project support staff and subcontractors/virtual teams and was responsible for ensuring appropriate resources were allocated and maintained to facilitate the successful completion of the project.

● Ensured the ongoing process/system capability associated with projects and managed any changes required to meet or exceed the expectations established in project designs.

● Participated with other senior managers to establish strategic plans and objectives.

● Made final decisions on administrative or operational matters and ensured operations' effective achievement of objectives.

● Worked on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

● Participated in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

● Ensured budgets and schedules met corporate requirements.

● Regularly interacted with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.

Implementation Project Lead (Remote) Apr 2011 - Feb 2015

● Responsible for the coordination and completion of highly visible projects for a Fortune 500 client.

● Oversaw all aspects of projects.

● Set deadlines, assigned responsibilities and monitored and summarized progress of project (s).

● Prepared reports for Senior Management regarding status of project(s).

● Led and directed indirect reports tasks to ensure deadlines were met.

● Streamlined current processes and procedures for cost effectiveness throughout the department/firm utilizing a wide degree of creativity and latitude. Service Delivery Manager, Little Falls, NJ Apr 2006 - Apr 2009 Operations Management

● Responsible for the overall quality of benefits service delivery for a Fortune 500 client.

● Primary client contact for service specific topics and directly accountable for client satisfaction.

● Managed all large scope projects, e.g. Actuarial Valuation, Plan Changes, IRS Regulatory Updates.

● Subject matter expert for client requirements.

● Worked with client contacts to define scope and prioritize specific projects.

● Worked with Senior Management to develop the business plan within the group, with emphasis on Cost, Delivery, and Quality.

● Tracked daily operations measures and decided when to lead process improvement projects to improve operations and progress towards goals.

● Reported to client on ongoing and project quality through scorecard metrics.

● Obliged team to adopt Best Practices and Standard Operating Procedures. Financial Management

● Tracked and drove improvements in Cost/Revenue/Profitability metrics.

● Provided statistics for quarterly reporting.

● Adhered to proper billing procedures.

People Management

● Managed and developed Operations Managers and Analysts to build: Operations Knowledge, and Client Management Skills.

● Assessed Performance Plans during annual review and provided recommendations for pay and bonus.

● Defined staffing plan to ensure proper skill sets and knowledge base were evident within the team/business unit.

EDUCATION

Bachelor of Arts

Rutgers, The State University of New Jersey

● Major: Psychology.

Training and Certifications:

● Train the Trainer Certification.

● Human Resources Management online program- in process (Continued Education).

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