Project Manager
Resume:
PATRICIA MARTINEZ
Lakeland, FL
********@*****.***
SUMMARY
● Seasoned HR/Benefits client and project management professional for top Fortune 500+ clients.
● 100% successful track record of completed projects within budget and timeline.
● Successfully implemented a newly designed/developed HRO web portal.
● Successfully implemented a QDRO/QMSCO case management portal.
● Developed an exclusive Implementation User’s Guide for the department.
● Received a Peer Award for going above and beyond on a time sensitive project task.
● Fluent in Spanish, both verbal and written.
SKILLS
● Microsoft Office Suite: Excel, Word, Outlook, MS Project, PowerPoint, Access, Sharepoint.
● Applications: Rapid SQL, Lotus Notes, Knowledge of Mainframe and Visio. EXPERIENCE
Family Matters – relocated from New Jersey to Florida. Conduent/Xerox Apr 2006 - Jun 2017
Project Manager - Information Technology Solutions (Remote) F eb 2015 - Jun 2017
● Superior experience in project management of core HR/Benefits web product development responsible for planning, managing and successfully implementing large scale new and cycle-based projects focusing on our customers experience.
● Managed project team members by ensuring deadlines and budgets were met, quality standards were upheld and project success criteria were achieved accordingly.
● Identified/managed project milestones, coordinated client technical requirements, scheduled internal/external meetings, communicated project status with the client, internal teams.
● Organized project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
● Assigned and monitored work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives.
● Directed the activities of project support staff and subcontractors/virtual teams and was responsible for ensuring appropriate resources were allocated and maintained to facilitate the successful completion of the project.
● Ensured the ongoing process/system capability associated with projects and managed any changes required to meet or exceed the expectations established in project designs.
● Participated with other senior managers to establish strategic plans and objectives.
● Made final decisions on administrative or operational matters and ensured operations' effective achievement of objectives.
● Worked on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
● Participated in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
● Ensured budgets and schedules met corporate requirements.
● Regularly interacted with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
Implementation Project Lead (Remote) Apr 2011 - Feb 2015
● Responsible for the coordination and completion of highly visible projects for a Fortune 500 client.
● Oversaw all aspects of projects.
● Set deadlines, assigned responsibilities and monitored and summarized progress of project (s).
● Prepared reports for Senior Management regarding status of project(s).
● Led and directed indirect reports tasks to ensure deadlines were met.
● Streamlined current processes and procedures for cost effectiveness throughout the department/firm utilizing a wide degree of creativity and latitude. Service Delivery Manager, Little Falls, NJ Apr 2006 - Apr 2009 Operations Management
● Responsible for the overall quality of benefits service delivery for a Fortune 500 client.
● Primary client contact for service specific topics and directly accountable for client satisfaction.
● Managed all large scope projects, e.g. Actuarial Valuation, Plan Changes, IRS Regulatory Updates.
● Subject matter expert for client requirements.
● Worked with client contacts to define scope and prioritize specific projects.
● Worked with Senior Management to develop the business plan within the group, with emphasis on Cost, Delivery, and Quality.
● Tracked daily operations measures and decided when to lead process improvement projects to improve operations and progress towards goals.
● Reported to client on ongoing and project quality through scorecard metrics.
● Obliged team to adopt Best Practices and Standard Operating Procedures. Financial Management
● Tracked and drove improvements in Cost/Revenue/Profitability metrics.
● Provided statistics for quarterly reporting.
● Adhered to proper billing procedures.
People Management
● Managed and developed Operations Managers and Analysts to build: Operations Knowledge, and Client Management Skills.
● Assessed Performance Plans during annual review and provided recommendations for pay and bonus.
● Defined staffing plan to ensure proper skill sets and knowledge base were evident within the team/business unit.
EDUCATION
Bachelor of Arts
Rutgers, The State University of New Jersey
● Major: Psychology.
Training and Certifications:
● Train the Trainer Certification.
● Human Resources Management online program- in process (Continued Education).
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