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Lead IT Technician

Ramsey, NJ
June 25, 2018

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Rhonda Faust

** ****** ****

Ramsey,NJ *****

(C) 973-***-****

Professional Experience:

*/**- */** **** Technical Support - Corbion Inc. – Totowa, NJ (Consultant)

Sole on-site Technician providing technical support to four different locations. Responsible for desktop and laptop configuration, maintaining AD accounts, Cisco Wifi AP installations, network printing in Windows and AS400, configuration of Cisco IP phones. Troubleshoot and fix ALL daily network user issues (network connection, Wifi connections, Office 365, printing issues, password AD account issues and configuring Android and Apple Iphones for corporate email.

11/15-11/16 IT Manager – Mildred Elley College – New York, New York

Responsible for the maintenance of all the school’s IT systems, hands on support for maintaining servers, networks, WiFi APN’s, desktops, laptops, mobile devices, Avaya VOIP desk phones and classroom audio/visual systems. Active Directory and Office 365 account creation for network logons and email accounts. LAN/WAN/Client trouble shooting, desktop and laptop installation and configuration. Provide timely expert professional support service for both faculty, staff and students.

Supervise a staff of four, install network printers. Responsible for all Moves, Adds, and Changes. Create Network cables and punch down network wall jacks. Responsible for all PO’s for hardware, software and technical equipment

01/15-11/15 Technical Support Engineer – Databit Inc. - Mahwah, NJ

Remote Desktop Support for PC’s and MACs corresponding directly with users for day to day Network and PC issues, involving connectivity issues, Network Printing issues, Microsoft Office 365, Outlook issues, On-boarding and Off boarding user accounts, Remote Access (VPN) issues, AD lockouts and password resets, IPad, IPhone and android device support

10/14-12/14 IT Operations Analyst - Express Scripts, Franklin Lakes, NJ (Consultant)

RSA soft token application installs, Hard Token resets, Remote Access Support (VPN), audit Remedy Tickets for HIPAA compliance.

7/10-8/14 Technician – Network Repair Bureau

Verizon Wireless Inc.

Bedminster, New Jersey

Provide third-tier technical support trouble shooting all call processing issues originating from the handheld to the Verizon cellular switches to the cell towers and document and track all troubles using Remedy ticketing system at the Help Desk.

Troubleshoot call processing problems by running call traces and simulating call scenarios through the switches.

Identify, monitor and relate all network outages to the appropriate departments as needed and correlate outages with the appropriate trouble tickets

12/09-4/10 Jr. Network Administrator

St. Christopher’s Inc.

Dobbs Ferry, New York

Maintain and install server software, releases, system upgrades and patches

Resolve all server related issues, check logs and alert notifications

Configure Symantec Endpoint Protection Manager Console for server and workstations

Set up system alert notifications on servers.

Troubleshoot network connectivity issues.

Maintain and configure Backup Exec 12.5 for Windows Servers

Assist in desktop support, new installments or replacements and end user support

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Responsible for Active Directory administration. Create, disable and maintain all end-user network accounts and access rights to network shares and directories.

Set up, perform and validate all daily network backups for VERITAS 11d

Provide Desktop Support for all PC’s and Macs

5/05-6/08 Senior Technical Support Specialist

Patent Construction Systems

Division of Harsco Industries

Paramus, New Jersey

Responsible for the day-to-day support, user account creation (including mailboxes and file permissions). Active Directory and OU’s. Configuration and deployment (using Ghost Utilities) of operating systems (WindowsXP/2000) and application software.

Configuration/Repair/Replace and Relocation of the firm's desktop, laptop, wireless handhelds (BlackBerry/BES) and HP LaserJet networked printers.

Installation and maintenance of all network printers

Maintenance and updating McAfee EPO Enterprise based Virus protection.

Install and configure Veritas Backup Exec 10.0, responsible for all Backup Procedures and policies using Support and maintenance for all Web based Applications.

Software and Applications:

Microsoft Server 2008 & 2012, MS Windows 7, 8 and 10, MS Office Professional Plus 2016 (MS Office 365), Microsoft Exchange 5.5, 2003 & 2007, Microsoft Skype for Business 2016, E-Time, Norton Antivirus, IE, LexisNexis, Great Plains, RightFax, Citrix MetaFrame, Shiva & Cisco VPN, Timbuktu, Track-It, Remedy, Sametime, Dameware, Labtech, ConnectWise, Spiceworks and MobileIron.


Steven’s Institute of Technology 2011- Present

Hoboken, New Jersey

• Master of Science in Information Systems

The CHUBB Institute 1997

Jersey City, New Jersey

Post Baccalaureate Diploma in Network Engineering and Data Communications

Hunter College 1996

New York, New York

Bachelor of Arts – Economics

Minor – Spanish

International Study Abroad Program: Florence, Italy

International Study Abroad Program: Tampico, Mexico


Fluent in Italian, Spanish and English

Special Skills and Knowledge

Active Directory, AS400, GPO, DHCP, TCP/IP, Terminal Services, Citrix Metaframe Presentation Server, Backup Exec 12.5, Ghost, Avaya IP Manager, VPN, Wi-Fi, Web Servers

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