Manager Customer Service

Jerry Romanchuk

***** ***** ****** ** ****** MN *5303

Cell: 612-***-****

***********@*****.***

Objective and Professional Profile

Utilize my experience in people and process management, customer service skills and my unwavering commitment to work within a fast paced and growing company. Excelled in the areas of HR, training, customer relations, organization and team building; Strong ability to create, learn and implement new programs and processes quickly and able to lead self and staff with successful completion of projects and meeting deadlines.

Skills

*Dynamic results-oriented problem solver *Exceptional Multi-tasking skills

*Excellent interpersonal and analytical skills * Extensive Trouble-shooting skills

*Extremely organized and detail-oriented *Empathic listener and persuasive speaker

*Extensive customer service experience and skilled staff trainer/motivator

*Able to establish and maintain professional relationships easily

Professional Accomplishments

Over 30 years of collective experience as a retail General Manager

Facilitated customer service programs and merchandise presentation ideas that were incorporated company-wide.

Increased sales volume by 30% in less than one year.

Successfully managed staff of 50 plus sales associates, six team leads and three assistants.

Increased profits through effective sales training and troubleshooting profit loss areas.

District Credit Champ for five years.

The only manager in the district to achieve Marmax Companies highest honor, The Presidents Club, twice. Goals for president’s club include: exceed current year’s sales plan and increase customer service satisfaction scores.

Work History

9/2000-11/2017 Marshalls-General Manager-11421 Fountains Drive Maple Grove, MN 55311

1999-2000 Kmart-Softlines Manager-Columbia Heights MN

1998-1999 Burlington Coat Factory-General Manager-2035 S Roberts St. St Paul MN 55075

1992-1998 TJMaxx-General Manager-1295 Promenade Pl Egan MN 55121

References and complete work history available upon request

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