Customer Service Manager

Pamela J. O’Banion

*** * ** ********* **, Louisville, KY 40203 502-***-**** ********@*****.***

Objective

To grow within a company where my strong analytical and problem solving skills will be utilized.

Education

Jefferson Community College

Real Estate License (Agent)

Suda E. Butler High School

Experience

Jan. 2016 – Present

Driver Uber Louisville, Kentucky.

Picking up passengers, transporting clients between places, and keeping vehicle in good condition. Involves safe driving, communication with clients, time management, and great customer service.

Jun. 2014 – Jan. 2016

Warehouse Associate Amazon Louisville, Kentucky.

Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, organizing and retrieving stock.

Jan. 2010 – Jun. 2014

Manager Hard Rock Casino – Seminole Spa Tampa, Florida.

Managed 25 massage therapists - full service world-class spa offering a wide variety of services: facials, body treatments, hair, manicures and pedicures, and massages.

Jan. 2006 – Jan. 2010

Salon Manager Hairies Salon Louisville, Kentucky.

Scheduled the employees so that staff is always available to provide the right mix of services to meet customer demand. Made sure staff had training opportunities available: conferences, workshops and continuing education units. Maintained an updated schedule of all appointments, Handled any cancellations or rescheduling requests, Maintained an inventory of available supplies, Resolved guest complaints or issues.

Skills

Strong Interpersonal communication skills.

Problem analysis and problem solving.

Organizational skills and customer service orientation.

Adaptability and ability to work under pressure.

Self Starter

Grew up in the restaurant Industry since birth thru 17 years – parent owned and I would help with all areas of the restaurant.

References Upon Request

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