Administrative Assistant Customer Service

Lea Fuchs

Pembroke, NH ***** Saugus, MA ***** 617-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Support Professional with experience in both medical and non-medical fields. Proven track record of successfully streamlining procedures and optimizing operational performance. Seeking to continue account receivable and customer service roles. Excellent organizational, problem-solving, and correspondence skills. Enthusiastic and friendly, dedicated and efficient. RELEVANT EXPERIENCE

Northeast Lantern, Exeter, NH November 2017 – June 2018 Accounts Receivable Duties

• Received checks and credit card payments for company products.

• Used QuickBooks to record and preform company accounting tasks.

• Collected delinquent payments and kept log of communications.

• Provided email communications for billing and logistic concerns.

• Preformed refunds and credits successfully.

• Entered pre-payments on Proforma invoices.

• Calculated and gathered deposits every Tuesday and Thursday.

• Received the mail and entered bills for payment.

• Processed outgoing mail for variety of package sizes. Customer Service Representative Duties

• Acted as the point of contact for the organization.

• Responded to the high volume general email box.

• Answered multi-line phone for entire company.

• Assisted stores and clients with customer service related questions and inquiries.

• Advised clients on multiple products and accessories.

• Memorized over 270 item and part numbers.

• Served as number one customer service representative. LaVoie Health Science, Charlestown, MA (contract) June 2017 – July 2017 Executive Administrative Assistant

• Provided C-Level Support for CEO of an award-winning health science marketing company.

• Organized calendar for CEO.

• Scheduled travel and hotel arrangements for CEO and senior executives.

• Filed executive paperwork.

• Revamped the office organization systems.

• Managed high rate, deadline projects.

• Maintained office conference rooms

• Ordered supplies

Gentle Dental Partners, Waltham, MA January 2016 – June 2017 Administrative Assistant

• Oversaw reception/front desk, including mail, faxes, switchboard, and maintenance of postal meter, phones, printers, and fax machines.

• Greeted guests and difficult situations with a smile and polished professionalism.

• Maintained a sense of urgency and confidentiality required by my position.

• Memorized and utilized phone extensions for 45+ employees as well as names and positions of employees in all 47+ Gentle Dental office locations around New England.

• Acted as the point of contact for the entire corporation. 1 Page: LFUCHS

• Performed executive support daily.

• Managed calendars, schedules, and events business-wide.

• Excellent time management execution.

• Completed side projects and presentations assigned by other employees to a degree of high satisfaction.

• Acted as an all-around handywoman and jack-of-all-trades in the office environment.

• Organized meetings and conference room usage amongst the chaos of a corporate office.

• Purchased and stock office supplies.

• Coordinated mass mailings.

• Ordered and set up food for company events 1-3 times a week with an average of 10 people and twice a month with an average of 50 people.

Cummings Properties, Woburn, MA (contract)

Receptionist/ Administrative Assistant September 2014 – February 2015

• Greeted and received customers in person and via telephone for commercial real estate firm responsible for 11 million square feet in 65 properties.

• Oversaw reception, including mail, faxes, switchboard and maintenance of postal meter and fax machine.

• Directed customers to appropriate department or personnel.

• Provided customer service.

• Demonstrated effective time management.

• Facilitated communication between property owner and lessees.

• Coordinated mass mailings.

• Assisted with designing office spaces to attract renters.

• Took inventory and assigned décor to designated offices. Partners HealthCare at Home, Beverly, MA (contract) Administrative Assistant April – June 2014

• Provided executive administrative support for home health care provider’s Lifeline Department division, including telephone communication, appointment scheduling, and data entry.

• Extensive work in domestic travel arrangements.

• Completed trip itineraries and budgets.

• Advanced knowledge and use of travel apps.

• Oversaw new client information intake.

• Successfully exhibited time management and project planning through multiple projects.

• Made outgoing phone calls to collect data for presentations.

• Streamlined productivity and performance to an average of 28%.

• Tested TeleMonitoring devices; programmed and shipped Lifeline units.

• Overhauled record management and filing procedures. Bridgewater State University Observatory, Bridgewater, MA Assistant Curator October 2009 - December 2013

• Assembled, operated, and maintained telescopes.

• Led public tours of university observatory on all aspects of telescope usage, identifying constellations, and understanding outer space.

• Performed presentations for the public and colleagues.

• Lead staff training and development.

• Elected to senior operator to provide executive support. 2 Page: LFUCHS

EDUCATION

Bridgewater State University, Bridgewater, MA

Undergraduate course work in Anthropology, 2009 – 2013 PROFESSIONAL SKILLS

• Advanced in Microsoft Office Suite

• Proficient in QuickBooks

• Adept at using Salesforce

• Thrives in fast pace environment

• Exceptionally quick learner

• Professional written and verbal communication skills

• Excellent research skills

• Calendar and travel arrangement skills

• High IT intelligence

• Proficient proofreading skills

• Knowledgeable in Social Media platforms

• General mechanical knowledge not limited to office equipment

• Pro-paperless office environment

• Mail merging, mass mailing, letter formatting

3 Page: LFUCHS

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