Customer Service Office
Resume:
Joyce Mayfield
*****.************@*****.***
Ft. Bragg. NC
Education
Bachelors of Science Computer Technology June 2016
Columbia Southern University, GPA: 3.00
Associates of Applied Science, Computer Information Systems Sep 2000
Southwestern Illinois College, GPA: 3.2
Certification
SAP Certified Application Associate 03/2015-Present
SAP BusinessObjects Web Intelligence 4.1
Reporting and Analysis
•Created queries and reports with SAP BusinessObjects Web Intelligence.
•Presented data in documents using a variety of formatting techniques.
•Manipulated data using formulas, variables and filters.
SAP Certified Application Associate 03/2015 Present
Modeling and Data Management with SAP Business Warehouse (BW)/Business Intelligence 7.4
SAP Data Warehousing
•Managed Data Modeling in SAP BW, including all InfoProviders and the Layered Scalable Architecture.
•Analyzed ETL (extract transformed load) process of BW, including DataSources, Transformations, InfoPackages, Data Transfer Processes, as well as Process Chains.
•Comprehensive understanding of the Data Acquisition layer, including loading from both SAP and non-SAP Systems. Understanding of the different loading capabilities, including Delta, Initialization, and Full loads; and Error handling.
Experience SAPNS2 Herndon, VA 03/2016-present
Facility Specialist
•Coordinates day-to-day administrative aspects for location, ensuring efficient and cost-effective operations. Offer exceptional customer service to internal and external customers. Responsible for maintaining office hours and standards, and providing services related to mail, security, maintenance/repair, and general support. Work closely with peer partner and direct supervisor. Attend staff calls regularly to provide feedback on office needs. Build relationships with senior leaders so we can address the needs of their teams.
•Provide front desk coverage. Responsible for maintaining office hours and standards and providing first class customer service at all times for both internal and external customers.
•Coordinates daily mailroom activities including shipping/receiving deliveries, sorting incoming/outgoing mail, security for suspicious/hazardous packages, and maintaining postage meters. Maintains central stock of office and pantry supplies and coordinates special orders.
•Typing 50 words a minute to send out correspondence to customers or employees.
SAPNS2 Herndon Virginia July 2015-March 2016
Service Desk Associate’s
Provide inbound and outbound (phone, email, web) support and resolution to customers.
•Support includes open customer incident and service request tickets in Support ticketing system, liaison between customer, support groups and Operations/Development, track, route and redirect problems to correct resources;
•Properly escalate unresolved issues to the next level of support; if a high-priority issue opens an investigative ticket whilst collecting all necessary debugging information;
•Seek out opportunities to add value to customers during all interactions, JAVA, SQL, Database and SuccessFactors knowledge.
•Stevens Transport Dallas TX 09/2013-02/12015
CDL Driver Class A
•Transported food substance and services throughout the U.S. and Canada.
•Prepared, received, procurement of goods for certain customers for delivery and pickup.
•Communicated effectively through radio or telephone and disseminated important messages to senior officials and supervisor.
•Maintained truck documentations and HOS (Hours of Service) as set standards by Department of Transportation (DOT).
United States Army Fort Bragg NC 08/2008-12/2012
Ammunition Specialist
•Provided leadership, training, and direction to subordinates.
•Created standard operating procedure to track usage of ammunition
•Strategically coordinated ammunition usage for 3,000 personnel.
•Provided high-level support for a large group of people issuing ammunition while deployed to Afghanistan.
Home Depot Chesapeake, VA 02/2013 - 09/2013
Cashier
•Handled cash flow transaction and reported consolidated sales to shift manager.
•Received and collected payment for final purchases.
•Provided excellent customer service and resolved and explained their shopping issue to customers.
•Trained new employees to handle cash register responsibility.
Old Dominion University Norfolk, VA 12/2007 - 01/2008
Administrative Assistant
•Collaborated with team members and created a Database for future use for college students with room assignment.
•Proficient in professional Microsoft Office and reported any reports to supervisors.
•Protected student’s personal identifiable information utilizing data integrity.
•Performed administrative and office support activities for multiple supervisors i.e. Director of Housing, Director of Finance and Account Officer.
Southampton Sheriff Office Courtland, VA 12/2004-12/2007
911/Dispatcher
•Protected people, property, and environment by dispatching first responders.
•Monitored and documented incoming emergency alarms.
•Assisted in urgent calls for customers and provided services for pest control, and animal control.
•Served as liaison from the general public to the deputy sheriff.
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