Customer Service Supervisor
Resume:
Adelaida B Bustamante-Aguilar
P.O. Box ****..
Pearl City, HI 96782 US
Day Phone: 808-***-****
Evening Phone: 808-***-****
Email: ***********@******.**.***
Availability:
Job Type: Permanent, Internships
Work Schedule: Full-Time
Desired locations:
United States - HI - Pearl Harbor Naval Base, Oahu
United States - HI - Hickam AFB
United States - HI - Schofield Barracks
United States - HI - Naval Station Pearl Harbor
United States - HI - Camp H.M. Smith Marine Corp Base
United States - HI - Barbers Point
Work Experience:
NAVSUP FLEET LOGISTICS CENTER, PEARL HARBOR, HI
1942 Gaffney Street, Suite 100
PEARL HARBOR, HI 96860-4549 United States
08/2010 –Retired 01/29/2013
per week: 40
Series: 1102 Pay Plan: GS Grade: 09
Contract Specialist (This is a federal job)
Supervisor: KATHY ATOIGUE 808-***-****)
Okay to contact this Supervisor: Contact me first
My duties involves purchases of a wide variety by type and commodity of supplies and services, which I must ensure all actions are completed in accordant with established laws, regulations, guidelines, policies, and procedures. The majority of purchase actions that I award are between $2,500 - $100,000; however, purchases of commercial items up to $5M. The procurement actions of requirements that I encounter include both supply and service type for various customers like the fleet, shore and industrial type customers. I worked with supply requirements which include both specialized requirements and commercial requirements that have unstable price and product characteristics, hard -to-locate sources, and many critical characteristics requiring extensive market research. In addition, i work with compliance with the military and federal specifications. My duties also involves acquiring services both "on-site" and "off-site support and procedures applicable to procurement regulations pertaining to Government furnished property and the Service Contract Act.
I review purchase requests to ensure all applicable approvals, waivers, certifications are obtained prior to purchase. Ensures sufficient information is contained on the purchase request and communicates with customers when necessary to obtain required information. Ensures adequate justification is contained in an "urgency Impact Statement" for purchase request requiring less than 45 days Procurement Action Lead-Time (PALT) in order to eliminate the requirement for synopsis.
I conduct market search to identify possible sources that are capable of providing supply or service on the open market, which I conduct both locally and throughout the United States via Internet.
I conducts market research/discussion/fact-finds sessions with contract customers as necessary to clarify specifications, discuss discrepancies, etc.
I evaluates quotations received and negotiates various issues with the contractor such as technical qualifications, prices, transportation, and handling charges, delivery data, discounts, packaging and packing, and method of shipment. I conducts discussions with suppliers, technicians, and customers on possible substitutes for long lead-time items, and technical differences in equal products offered. I also maintains close contact with the customer to ensure products offered meet their minimum requirements and ensures additional funds are authorized to be committed with necessary prior to confirmation of the order.
I have the knowledge of FAR, DFARS, NAPS, Navy and Department of Defense directives pertaining to acquisition procedures and techniques up to $100,000, particularly those between $25,000 and $100,000. In addition, I have the knowledge of and ability to prepare synopsis in accordance with the FAR and NAVSUPINST 4200-85 (series, incorporating applicable notes, instructions, points of contact, description of requirement, method of solicitation.
Regional Contracting Department, FISC Pearl Harbor
Pearl Harbor, HI 96860 United States
06/2008 - 08/2010
Hours per week: 40
Series: 1105 Pay Plan: GS Grade: 07
Purchasing Agent (This is a federal job)
Supervisor: Gina Johnson 808-***-****)
Okay to contact this Supervisor: Yes
Duties through the Standard Procurement System (SPS)/Procurement Desktop Defense (PD2) System and Material Access Technology (MAT) System, tracks and purchases a variety of supplies, services, and equipment. Open market methods and competitive bid procedures use to support the activities and commands. Review requisitions for accuracy and ensures proper procedures followed and supporting documents such as propriety statement, urgency impact statement or certification attached. Solicitation, awards and modifications thorough PD2 is used.
Analyze pre-award, ensuring adequate purchase descriptions, proper authorization of funding and special approvals. Provide written data/documentation with explanations for rejections and the corrective action required of customer when requirements are lacking. Conduct market research to identify best method of procurement.
Perform post-award/contract administration including closeouts of previously award contracts. Seek remedies or alternatives to satisfy the customer needs. Negotiate contract modifications, increase, or decrease in scope of work, cancellation, extension of delivery schedules, changed terms and conditions or specifications.
Determine method of solicitation and establish reasonable quote time based on type of requirement, urgency of need and knowledge of commodity. Write to solicit realistic and responsible offer. Provide services purchases that involves complex, technical skills and basic professional services e.g., engineering or design services. Independently purchase a large volume of high priority material with a very short procurement lead-time that requires immediate purchase action. I maintain close contact with the originator, Technical Branch, Expediting Branch, and Quality Assurance Branch for substitution, incomplete Military or Federal Specification requirements, change in delivery dates, quantity, request for additional funding, etc. prior to award.
Determine the competitive range in accordance with the requirements of the Federal Acquisitions Regulations (FAR). Perform cost or price analysis, and negotiate labor and overhead rates, labor hours, material costs, travel, per diem costs and profit when determined to be necessary. Document the files determining prices are fair and reasonable. Prepare an accurate and complete contract document, ensuring the appropriate clauses and special provisions incorporated therein and reports DD1057 are completed, and DD350 when required. Have excellent customer service, with great attitude maintained at all times.
Excellent communication skills, which job involves the execution of purchases of urgently needed highly technical materials and supplies through the performance of specifications. Solicitation and negotiation orally and written questions to determine the best offer for urgent, high priority, or unique types of material, supplies, and services.
Subsistence Prime Vendor Branch, FISC Pearl Harbor
Pearl Harbor, HI United States
02/1998 - 06/2008
Hours per week: 40
Series: 2005 Pay Plan: GS Grade: 06
Supply Technician (This is a federal job)
Supervisor: Florendo Callejas 808-***-****)
Okay to contact this Supervisor: Yes
Duties involved analyzing various provisions request received from the ships/submarines military end-users, processing through a program called "Web Stores". Review the Logistics requirements messages, ships/submarines provisions request via emails attachment, as well as customer walk-in provisions request. Analyze MILSTRIP Format provided by the customer, ensuring that all columns created by the customers complete without errors. Examine customer's 1149 open purchasing request prior to submitting to a purchasing agent. Have the knowledge of Subsistence Prime Vendor Catalog in Hawaii with procedures and policy.
Teamwork with the Logistic Supply Officer by performing duties related to the Subsistence Prime Vendor Procedures and Guide. Responsible for the processing customer's request, validate quantities, not carried items, and substitute items. Coordinate the deliveries/on loads/ offloads date/times availability with the Stevedores supervisor and ships/submarines end-users. Review customer's invoices after the vendors deliver the products for any add-ons and quantity discrepancies.
Provide an estimated pallet count to validate if the end-users qualify to have their provision loaded onboard the ship by the Stevedores. Task involves extracts, analyzes, and disseminates subsistence reports and electronic receipts. Conduct preliminary data analysis of the customer's order and perform the distribution of reports to various vendors for provisions request on land base or off Island. I ensure that customers are utilizing the correct or current Prime Vendor Contract. Provide technical research as well as interpersonal and communication techniques and find solutions to solve internal and external processing problems. Track open purchase request until delivery made to customer. Conduct guidance on work procedures, and providing support to its mission.
Decision-making for best suitable items that are closes description of the products. Involves negotiation with Defense Subsistence Office regarding locally procures subsistence items not in stock, ensuring that the right products in every specification is ordered correctly according to the Prime Vendor Catalog through Open Purchase.
Involvement with the Lean Six Sigma as a team leader, which I was able to accomplish and implement, test pilot the daily processing and scheduling coordination with the fleet, saving wasted time and money for the government.
Primary interface between the afloat activities, contractor and, as such, is empowered to make decisions necessary to ensure the timely delivery of provisions to afloat unites in order to avoid delay and inconvenience to the customer or the contractor. Includes expediting emergency requirements and interfacing with ships services and prime vendor to resolve discrepancies in deliveries/orders and receipts prior delivery of subsistence, and coordinating resolution of frustrated delivery situations.
Inventory Control Branch, FISC Pearl Harbor
Pearl Harbor, HI United States
02/1988 - 01/1998
Hours per week: 40
Series: 2005 Pay Plan: GS Grade: 06
Supply Technician (This is a federal job)
Supervisor: Mae Martinez 808-***-****)
Okay to contact this Supervisor: Yes
Responsible for managing Subsistence Stock Material under the 9M Cognizance of the Defense Logistic Agency (DLA); at stock level adequate to meet issue requirements to fleet units and ashore activities. Stock items include Fresh Fruits and Vegetables, Frozen and Chill and Dry Provisions.
Analyze demand data, investment levels and stock availabilities to ensure that sufficient stock is available on hand and on order by purchasing items to maintain a satisfactory NET effectiveness. Procure stock for a maximum of six months supply in demand according to customer's request.
My responsibilities to manage the Defense Business Operations Fund DBOF), include stock level determination and maintenance, replenishment (A01), dues management (DFU, DUS), receipt maintenance, site record management, maintenance of the master stock item records (MSIR); research and disposal (BGJ) action for main supply stock.
Closely manage a designated group of fast moving items maintaining a "Never Out" position. Generate Enform worksheet for monthly replenishment for Dry Provisions for Pearl (site "AP") and GUAM (site "GU"). Analyze/calculate/estimate/select items for replenish for that month, base on availability of stock fund money. I determine how much of an increased quantity of inventory is needed to provide the occasional customer (e.g. RIMPAC, Battle Group or special events) that creates abnormal demand deviations, and submits separate requisitions for holiday peculiar items.
Effectively deal with all level of personnel across all military services, both military and civilian. Maintain direct contact with DLA-Pacific Buying office-Hawaii (PBO), Defense Personnel Support Center (Subsistence), Contractor officers and Vendors, and personnel of various supplies and support activities, internal and external to Fleet and Industrial Supply Center, Pearl Harbor. Work Army Vets for disposal matters and for Condition Code Transfer and other discrepancies with Stock Items.
Coordinate and delegate work with other Supply technician concerning replenishment, dues management, receipt processing, demand exception processing and various job pertaining errors and action necessary for the accuracy of stock accounts. Independently plan and carry out work assignments and researches problems and locate applicable guidelines or precedent cases. For one year, task to be a temporary supervisor after immediate supervisor left for another position.
Review the requisition status file NC Report, DPSC Newsletter and NAVSUP notice 7330 to make recommendations for new item establishments as well a purging inventory records of stock carried based on current trends and guidelines established by the inventory Management Specialist. Process warehouse adjustments submitted by warehouse personnel to update inventory record balances to prevent material overage/shortages or not-in-stock status.
Education:
University of Phoenix Honolulu, HI United States
Master's Degree 03/2010
GPA: 3.5 of a maximum 4.0
Credits Earned: 35 Semester hours
Major: Public Administration
Relevant Coursework, Licenses and Certifications:
I will be working on obtaining my real estate license. Certificate of Commission for a salesperson in real estate received 7/5/2009.
University of Phoenix Honolulu, HI United States
Bachelor's Degree 06/2007
GPA: 3.5 of a maximum 4.0
Credits Earned: 120 Semester hours
Major: Business Management
Relevant Coursework, Licenses and Certifications:
Graduated from University of Phoenix, received Bachelors of Science in Business Management degree on June 24, 2007. Attending University of Phoenix College for MBA, specializing in Public Administration, target date for graduation is March 2009. Introduction to College Mathematics: 3 Credits, 01/2003; Written Communication: 3 Credits, 2/24/2003; Philosophy: Methods and Applications: 3 Credits, 3/31/2003; Introduction to Life Sciences, 3 Credits, 5/5/2003; College Mathematics I, 3 Credits, 6/18/2003; College Mathematics II, 7/21/2003; Critical Thinking; 3 Credits, 8/25/2003. Computers and Information Processing, 3 Credits, 10/15/2003; Essentials of College Writing, 3 Credits, 1/27/2004. Statistics Course, 6 Credits, 11/2006; Marketing Course, 6 Credits; Financial Course, 6 Credits. Management Course, 6 credits.
Leeward Community College Pearl City, HI United States
Some College Coursework Completed 06/1986
GPA: 3.8 of a maximum 4.0
Credits Earned: 60 Semester hours
Major: Business Administration
University of Hawaii Honolulu, HI United States
Some College Coursework Completed 04/1978
GPA: 3.5 of a maximum 4.0
Credits Earned: 60 Quarter hours
Major: Foods and Nutrition
Relevant Coursework, Licenses and Certifications:
Food and Nutrition
Cannon's International Business College Honolulu, HI United States
Some College Coursework Completed 06/1971
GPA: 3.8 of a maximum 4.0
Credits Earned: 60 Quarter hours
Major: Airlines Secretarial
Castle High School Kaneohe, HI United States
High School or equivalent 06/1970
GPA: 3.8 of a maximum 4.0
Major: High School Diploma
Job Related Training:
Material Accountability Training, 7hrs, 8/83; Expository Writing, 40hrs, 12/83; Retail Inventory & Financial Mgmt, 40hrs, 4/85; Message Preparation Course, 2hrs, 2/83; Automated Inv. Reconciliation, 24hrs, 3/ Material Accountability Trng, 7hrs,8/83; Expository Writing, 40hrs, 12/83; Retail Inventory & Financial Mgmt, 40hrs, 4/85; Message Preparation Course, 2hrs, 2/83; Automated Inv. Reconciliation, 24hrs, 3/84; Material Accounting Training (Repairable), 1hr,8/83; Security Indoctrination, 1hr, 2/83; NSC Academy Program, 40hrs, 6/91; (UADPS) Uniform Automated Data Processing System for Stock Points, 40hrs,8/89; STORES NT, 8hrs, 12/89; STORES NT 98 Update, 8hrs, 2/99; Building High Performance Teams, 8hrs, 3/99; Organizing and Managing the Office, 8hrs, 4/99; Subsistence Conf., 40hrs,4/99; BOSS Training,1hr,6/99; Introduction to Microsoft Excel,8hrs,10/99; Introduction to Word, 8hrs,10/99; Inter. Word,8hrs,10/99; Inter. Excel 97,8hrs,11/99; Introduction to PowerPoint 97,8hrs,1 1/99; Intermediate to PowerPoint 97,8hrs,11/99; Adv. to Excel 97,8hrs,12/99; Adv. Word 97,8hrs;11/99; Advance to Excel 97,8hrs,11/99; Customer Service Excellence,8hrs,2/00; Incredibly Effective Writing,8hrs,6/00; Quality Assurance Improvement Training (QAIT), Competency Based Cert. (CBC) Program, 40hrs, 2/86; LOTUS 1-2-3,12hrs,8/91; Principles of Retail Inventory and Financial Mgmt, 40hrs, 5/93; Skills for Lifelong Learning I: 3 Credits, 7/2002; Contemporary Issues in American Business: 3 Credits, 8/2002; Communication skills for Career Growth: 3 Credits, 9/2002; Skills for Lifelong Learning II: 3 Credits, 10/2002. Introduction to College Mathematics: 3 Credits, 01/2003; Written Communication: 3 Credits, 2/24/2003; Philosophy: Methods and Applications: 3 Credits, 3/31/2003; Introduction to Life Sciences, 3 Credits, 5/5/2003; College Mathematics I, 3 Credits, 6/18/2003; College Mathematics II, 7/21/2003; Critical Thinking; 3 Credits, 8/25/2003. Computers and Information Processing, 3 Credits, 10/15/2003; Essentials of College Writing, 3 Credits, 1/27/2004. Statistics Course, 6 Credits, 11/2006; Marketing Course, 6 Credits; Financial Course, 6 Credits. Management Course, 6 credits; CLC 001 Contract Format and Structure for the DOD e-Business Environment (3 credits); CLG 001 DOD Government Purchase Card (3 credits); CLC 046 Green Purcurement (3 credits). Completed Real Estate School 7/5/2009
Language Skills:
Language
Spoken
Written
Read
Tagalog
Novice
Novice
Novice
English
Advanced
Advanced
Advanced
Affiliations:
Federal Employed Women (FEW) - Member
SEIU NAGE - President
Professional Publications:
Coordinator for Community functions.
References:
Name
Employer
Title
Phone
CHIEF FLORENDO CALLEJAS SUBSISTENCE PRIME VENDOR
Supervisor, SPV
********.********@****.***
SHIRLENE HERNANDEZ FISC PEARL HARBOR
Contract Specialist
********.*********@****.***
RICHARD THACKER REGIONAL CONTRACTING DEPT, CODE 202
Supervisor, Contract Specialist
*******.*.*******@****.***
GINA JOHNSON REGIONAL CONTRACTING DEPARTMENT
CONTRACT SPECIALIST
****.*******@****.*** Indicates professional reference
Additional Information:
Typing speed is 75wpm, and capable of using a 10-Key adding machine as well as operating a keyboard with sufficient speed and accuracy to meet acceptable work standards. Have the knowledge of using PC Computers or laptop without no problem. Have the knowledge of using STORESNT Program (Subsistence Prime Vender) SPV. Have the knowledge of using the following program: Microsoft Power Point, Microsoft Excel, Microsoft Words, Microsoft Excel, and Lotus Notes. Enjoy researching in the internet through various websites to find resources of interest that is necessary to resolve problems and provide answers. Have the understanding of the Filipino language (Tagalog) that is passable. Do volunteer work in the community in assisting local citizens in various projects. Have excellent interpersonal, customer service skills and communication either orally or in written format.
Since July 31, 2007, pursuing an MBA degree, specializing in Public Administration, which is schedule to complete in 2009. Have the interested in pursuing to become a license Real estate Agent. Capable of dealing with critical problems in solving and making alternate decision to meet customers needs as well as their mission. Obtain a confidential clearance.
Employed with Fleet and Industrial Supply Center, Pearl Harbor for 27 years in various positions: Clerk typist, Administrator assistance, Supply Clerk, Supply Technician to Customer Service Representative, in the same field of work in supply and demand. Currently employed with the same agency with the Regional Contracting Department, Shipyard Support Detachment, Code 202 as a Purchasing Agent. Have the competent to be a leader and able to train others and be a team player. Have the proficient to create power point presentation as well as speaking in front of audience. Deal effectively with other workers and well like by others.
Have the knowledge of what the ships/boats customer‘s essential needs are n order to meet their missions. Have the understanding of schedules involves that is imperative to any agency.
Have the knowledge and skilled to plan, organize, analyze, and gather conclusive research of what needed to complete a major task of a project. I am not afraid of changes and challenges as well as working after hours if needed to accomplish its mission, vision, and values of the organization of what the future lies ahead. I process good listening and communication skills with ability to be flexible and adaptable. I am able to work under stress environment.
Have the understanding, skills and knowledge of purchasing regulations, methods, procedures, and business practices to make purchases involving highly technical specifications, complex requirements, and nonstandard items requiring special manufacturing. Have the knowledge of price analysis, techniques, and skill in analyzing proposals to identify problems with specifications or to determine if substitutions are acceptable or referred to other personnel for further review.
Have the knowledge of Standard Procurement System (SPS)/Procurement Desktop Defense (PD2) procedures, commercial supply sources, and common business practices with respect to sales, prices, deliveries, stocks, and shipments. In addition, have the knowledge of post awards procedure to perform price adjustments for modifications to a purchase order, cancellation, or similar actions. Capable to deal tactfully and effectively with customers and suppliers. Also, have the ability to speak and write clearly as well to read and interpret purchasing regulations, technical specifications and contract terms and conditions.
Here are some of the awards and certification given to me: on the Spot Award,9/88; Certificate of Recognition,10/83; Appreciation Award,4/82,3/82; Certificate of Award,7/79; Merit Award,5/79; Group Award $140,4/83; Group Award $400,5/85; On the Spot Award $100,7/92; Letter of Appreciation,6/93, Certification of Commendation for Outstanding Performance,7/86, Personnel Excellence Partnership Program Volunteer,6/00, Appreciation Award (CEA President),10/99; Appreciation Award (Kipapa Elementary School),6/00, Letter of Appreciation (CFC),5/00. Letter of Appreciation Award (RIMPAC 2002) Rim of the Pacific exercise. Monetary Award $250 for saving the government 55000 for provisions loss year 2006. Graduated from University of Phoenix, received Bachelors of Science in Business Management degree on June 24, 2007. Attending University of Phoenix College, pursuing MBA, specializing in Public Administration, target date for graduation is March 2010. Received an award working for the government for 27 years of service, 25 January 2008. Received monetary award $500 for outstanding contract award completed.
Contact this candidate