Nursing Care
Resume:
Raymond A. Hepner, Jr.
Damascus, MD 20872
********@*******.***
Administrator with proven experience to manage, lead and develop teamwork in an ever-changing business that includes development of staff in a cultural changing environment, ability to foresee future reimbursement changes and adapt staffing and efficiency tools
that effectively apply to these changes, while maintaining a high quality of care delivery to our residents.
Work Experience:
SterlingCare South Mountain (formerly Reeder's Memorial Home) (February 2016-June 2018)
Boonsboro MD
148 bed Skilled Nursing and Rehab Center
Recruited as the Executive Director by Consulate Health Care to lead facility out of a Special Focus Facility situation, Facility had suffered several poor survey outcomes and was preparing for closure by the State. My goal was to establish stability in the key leadership positions, most critically Nursing. Nursing was experiencing 60-70% agency staffing and significant turnover. My focus was developing a strong Clinical team with hire of new DON, ADON and scheduler changes. With a better effort in recruiting techniques and approaches,we were able to eliminate agency within 6 months. We also developed a Reeder's Teamwork philosophy and held weekly and monthly employee recognition events to help boost Morale. Better staffing stability with strong leadership oversight helped facility achieve goal of clearing SFF in March 2017. I continued to work with Consulate to start enhancing census and Marketing. We were able to achieve budget within a few months and maintain and exceed Census projection monthly. In January, facility was sold to new owners, Sterling care. I remained in position to help them with preparing for next New CMS Annual Survey and Life Safety Survey. Both surveys were recently successfully achieved with no major findings.
Kensington Nursing and Rehab Center,(January 2015-October 2015)
Kensington, MD
140 Bed Skilled Nursing Center
Hired as Interim Administrator. Facility was in midst of key leadership changes, including Administrator, DON, BOM, Admissions and Collections.Facility also suffered a poor reputation with survey team.I established clear leadership direction with new hire of these key positions and focus on education and staff development of current Nursing staff. Facility improved on the previous five years of annual surveys. Surveyors expressed confidence that facility was heading in the right direction. Facility maintained budget for a difficult high MD/DC Medicaid facility.
Bethesda Health and Rehab Center,(October 2013-August 2014)
Bethesda, MD
185 Bed Skilled Nursing Center
Hired as an Interim Administrator,stabilized a very transient multi-cultural center that was experiencing transition in management and leadership positions. Helped to lead a strong Nursing leadership team to focus and drill down on basic care concerns, improved teaching and applying of care documentation via care tracker. By improving nursing skills in the center(TPN/IV/Wound care training), we were able to attract additional physicians and increase our market referrals.Facility was able to meet staffing requirements and exceed budget expectations.
Genesis Fairland Center,(June 2011-July 2013)
Silver Spring, MD
92 bed Skilled/ Sub-acute center with 20 bed Vent beds.
Maintained quality mix in Medicare and Managed care referrals/admissions with balance of rehab returning home and vent referrals weaned and converting to long term care.
Involved with planning major facility renovations to upgrade comfortable work environment and provide a more attractive center on a home-like atmosphere for our long
term care residents. Vent Unit maintained 100% occupancy. Maintained staffing morale in midst of company transition from Adventist Not for profit philosophy to a for-profit culture
with Genesis Heath Care. Left facility to assist Father with Home Dementia training.
Randolph Hills Nursing Center, ( December 2008-May 2011)
Wheaton, MD
112 bed skilled Nursing Center
Administrator with an Asian based company, helped to develop census by increasing referrals and placement of Rehab and Long Term care mix residents.Primarily marketed to Korean and Asian based communities
educating them on the benefits of appropriate delivery of health care in a home-like environment long term care setting.
Lorien Health Systems,(October 2004-October 2008)
Opened new facility in Taneytown,MD. October 2004-May 2008. Maintained positive survey results, met staffing and budget expectations and was a very successful business
within the local community. I precepted an AIT to become the new Administrator in May 2008. I was involved in the management and leadership of the Harmony Hall Assisted Living
Community in Columbia from June until end of October 2008, when I decided to make a change and assist Asian based company with growth of their small family company in Montgomery County.
Chapel Hill Nursing Center,(August 2003-October 2004)
Eldersburg, Md
Administrator for 65 bed facility. Acheived positive net income each month, helped with admissions to increase marketing referrals for Medicare and Managed
Care. Positive survey outcomes.
I left to open new facility with Lorien in Taneytown, MD.
Kensington Nursing and Rehab Center, (December 2002-July 2003)
Kensington, Md
140 bed skilled nursing center
Interim Administrator, recruited a strong Nursing leadership team to manage facility through a tough survey period. Facility received a very positive survey outcome and was able to maintain Medicare Certification.
Surveyors very pleased with leadership team and the improvements made with Customer
Service and satisfaction, as well as quality of care.
Bethesda Nursing and Rehab Center,(September 1999-November 2002)
Bethesda, MD
200 bed skilled nursing center
Administrator for a very busy center for over three year period, in partnership with Suburban Hospital. Initiated new strategies with internal marketing team and developed a stronger and better working relationship with local hospitals that enabled facility to increase quality mix of Medicare and managed care referrals. Maintained a good relationship with survey team with positive survey outcomes. I left after "Challenges" were resolved and Kensington needed experienced Administrator to guide them through survey issues.
Glade Valley Nursing and Rehab Center (July 1997-September 1999)
Walkersville, MD
`124 bed skilled nursing center
Opened a new facility in partnership with Frederick Memorial Hospital. Able to achieve full occupancy in less than expected time, exceed all budget expectations and establish center as "the place to go for nursing care" in Frederick County. Facility maintained positive survey outcomes and continued growth and strength in an increasing competitive market.
Previous Administrator experience from 1988, when I received my Nursing Home Administrator license available upon request.
Education
Master's course work in Health care and Management Principles from University of Maryland/Central Michigan 1985-1986
BS degree, University of Maryland
College park,
Excellent references upon request from professional Peers and former Regional Vice Presidents.
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