Medical Assistant Customer Service

Qualification Highlights

Organized, professional, and assertive, possessing integrity and a strong work ethic.

Over 20 years of valued customer service experience, with excellent communication skills, both written and verbal.

Proficient in Microsoft Word, Excel, Access, and Power Point programs.

Skilled to work independently or with a team.

PROFESSIONAL EXPERIENCE

Data Imaging Quality Specialist, Nationwide Children’s Hospital-Dawson Agency 07 to 09-2017

Compiled, sorted and verified documents for accuracy.

Maintained and logged activities as work was completed.

Ensuing accuracy of content and scanning all necessary documents.

Data Entry Clerk (Software), ManPower Staffing, Columbus, Ohio 02 to 05-2017

Organized files and entered customer account data into computer.

Compiled and sorted information, maintained confidentiality of software products.

While accurately entered information into various computer programs.

Volunteer Medical Assistant, Dayton VA Medical Center, Dayton, Ohio 2012 to 2014

Assisted and prepared veterans documentation.

Handled correspondence and invoiced medical records and mailed to proper recipients.

TeleRecruiter-Call Center, ManPower Staffing, Govenor’s Place, Dayton, Ohio 2009 to 2010

Pleasantly conducted outbound and incoming calls on behalf of Community Blood Center.

Assist clients in various donation drives and scheduled appointment on available slots.

Medical Assistant, CAC Staffing Services, Centerville, Ohio 1997 to 2007

Handled appointment scheduling, calendar updates and phone inquiries.

Verified and updated demographics and insurance information on data logs.

Pharmacy Technician, Kroger Pharmacy, Dayton, Ohio 2006 to 2007

Greeted and assisted customers with questions or concerns.

Prepared and dispensed customer medication.

Handled third-party billing claims with insurance companies.

Program Support Assistant, Dayton Veterans Administration Center 01-2002 to 01-2003

Supporting two programs: (1) MHICM, CRC and PSR in the morning, and

(2) Coverage for MH Clinic in the afternoon

Performed reception duties, scheduled patient and provided clerical support to staff.

Prepared reports for programs assigned for tracking for State agencies.

Timekeeper and took minutes for PSR Staff, typed in Word for distribution.

EDUCATION

Larock Health Care Academy 03-17 to May 6-2018

Phlebotomy Technician

Veinipunctures Completion 100 Sticks Certification

Columbus State Community College an JobsOhio 12/04 to 12/15-2017

Sinclair Community College, Dayton, OH 2016

Call Center/Customer Service Certificate

New Horizons, Fairborn, OH 2012

Certified Medical Administrative Assistant - Certificate

Certified Medical Billing and Coding Specialist - Certificate

OIP&T Technical Institute 1995

Medical Assistant Diploma

United States Air Force Reserves- Honorable Discharge 1997

References will be provided upon request.

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