Sign in

Customer Service Accounts Receivable

McKees Rocks, Pennsylvania, United States
June 25, 2018

Contact this candidate


Edward J. Cassidy

* **** *** **********, ** ***** 412-***-**** cell 412-***-****

Financial Professional with over 20 years of experience in financial and treasury management. Areas of expertise include financial planning, control procedures, accounting systems, forensic accounting, Sarbanes-Oxley and ISO. Proven ability to manage cash flow effectively, guide companies through the financial planning cycle, and instill accountability in management. Strong leadership, interpersonal skills, and critical thinking. Proficient in SAP, Oracle, J.D. Edwards, Cyberquery, People Soft, INFOR/LN, Hyperion, Cognos, GetPaid, Webcollect, Workflow A/R collection systems, MAX production software, Great Plains accounting software, Crystal Reports, Internet Explorer, Microsoft Access, Excel (including statistical analysis programs), Word, Outlook, and Outlook Express, Lotus, Word Perfect, Act for Windows, CC: Mail, FAS. Java Script, and HTML, SQL, and Visual Basic and DOS programming.

Key Achievements:

Actively involved with the design, installation and conversion of various ERP and billing systems conversions; SAP, Oracle ERP, J D Edwards, LN, IBM, Stelplan, Data General

Increased productivity levels by providing key contributions toward operational process improvements, cost reduction and automation of credit, customer service, and billing methods.

Refined the existing billing procedures to ensure that costs and cash flow were in a more efficient alignment directly improving profitability by 10%

Completely automated Accounts Payable procedures increasing cash reserves by more than 40%

Reduced Bad Debt Write Off to less than 1% of total sales volume

Maintained Daily Sales Outstanding (DSO) at 45 days 15 days better than industry average

Assisted in raising profitability margin to a ranking of number 2 in the eastern region

Served as key leader in effectively managing 20% annual revenue growth through creative financial security

Core competencies include:

Accounting Management

Financial Analysis

Forecasting/Trend Projection

Reduction of Bad Debt

Initiating Letters of Credit

Process Cost Evaluation

Internal Control Review

Cash Management


Variance Analysis

Strategic Planning

Critical Thinking

SOX Compliance

Project Management

Performance Reporting

Regulatory Compliance

Efficiency Improvements/problem solving

Creation and Implementation of Policies and Procedures

Career Experience

PITTSBURGH GLASS WORKS, Pittsburgh, Pennsylvania

Director of Credit & Financial Services 2009 to 2018

Successfully implemented LN/INFOR ERP system in 2010.

Redesigned and implemented more effective company procedures and company resources which e.g. increased cash flow by 35% simultaneously increasing profitability by 20%

Managed and supervised full cycle of accounting operations, including A/R, A/P, bank reconciliation, financial statements and variance reports for company’s operations in Pittsburgh Headquarters.

Performed financial forecasting and trend analysis, budgeting and strategic planning for an automotive accessories manufacturing organization

Directed and managed work and staff activities involved with the financial aspects of operations, including budgeting and forecasting.

Prepared quarterly balance sheet reviews with the Finance Director.

Complied with Sarbanes-Oxley Act and local regulations.

Established and maintained internal control procedures.

Liaised with external auditors quarterly and legal counsel on a monthly basis.

Compiled budget data and documents, based on estimated revenues and expenses and previous budgets

Direct and coordinate all activities and work related to credit/ collection functions for a multi-billion-dollar portfolio of approximately 7,500 customers in the United States and over seas

Manage a staff of 25 Accounts Receivable team members to assure effective accounts receivable turnover and accurate and expedient cash applications


Director of Corporate Credit 2008-2009

Successful project management and implementation of WebCollect credit and collection and deduction management software increasing cash flow by 35% and cutting resource costs by 25%

Actively involved in the conversion and implementation Oracle ERP system.

Administered all corporate credit operations; controlling revenue over $3 billion, simultaneously increasing sales volume, and contributing to company profit while providing prompt turnover and adequate protection of the organization’s accounts receivable investment

Provided corporate management with the essential information designed to assist in formulating credit objectives, policies, plans and programs

Involved in all month end close, and borrowing base reporting

Responsible Internal & External Audits

Supervising all cash management functions including cash forecasting

Complied with Sarbanes-Oxley Act and local regulations.

Established and maintained internal control procedures.

Liaised with external auditors quarterly and legal counsel on a monthly basis.

ALLEGHENY LUDLUM STEEL, Brackenridge, Pennsylvania

Credit and Cash Management 2006 – 2008

Actively involved in the conversion design, and implementation J.D. Edwards ERP system.

Responsible for multiple lockbox conversions

Designed and implemented a complex cash forecasting system. Increasing cash flow and budget /forecast accuracy.

Responsible for the training, development, and supervision, of 4 Credit Analysts and adequate protection of the organization’s accounts receivable investment

Managed the Credit Operations, for a Pittsburgh based steel manufacturing company. Responsible for the credit and collections of over $350 million in monthly domestic and international receivables

Interaction with the Vice President of Finance concerning financial forecasts and reports

Determine financial risk the customer posed to the company and customer service or sales issues that would impact the company's ability to achieve a favorable resolution

Monitored the working capital impact to the company by reducing specific customers' days to pay and the degree of deliberate payment

Created all formal credit policies and procedures

Responsible for cash management and deduction management control


A/R, Billing Systems. & Customer Service Manager 1997-2006

Manage a customer base of over 50,000 customers

Planned, directed, and coordinated, efforts related to the many advertising and credit deadlines and the identification of system requirements and functional design specification to meet user needs

Worked within guidelines as outlined by the Director of Finance and Director of Information Technology, with appreciable latitude for independent decision making

Responsible for protecting the company’s financial integrity while at the same time promoting positive customer relations to provide a continuous and viable source of revenue

Monitored the working capital impact to the company by reducing specific customers' days to pay and the degree of deliberate payment

Continually improving the entire management reporting functionality

Actively involved the design and installation of the People Soft / Oracle ERP systems

Created Billing improvements, improving accuracy, and increasing revenue by 25% and profitability by 20%

Recruited & trained a customer service department increasing customer satisfaction and increasing billing efficiency

Responsible for the training, development, and supervision, of a group of 15 Credit, Customer Service, and Billing personnel

Perform detailed analyses of days to pay and unearned cash discounts to determine the priority in which customers are pursued for repayment

Education & Credentials

Duquesne University Master’s Degree

Robert Morris College Bachelor’s Degree

Dunn & Bradstreet Various courses in credit analysis, and financial statement analysis.

Contact this candidate