Customer Service Nursing Assistant
Resume:
Lisa L France Banks
New Orleans, La.70117
Cell: 504-***-****
Experience
Recycle Rep Three Authorizations/Admit (Patient Access ED Department Baptist Campus)
**** ******** Ave, New Orleans, La. 9/1/2015-present
Quick Registration
Bedside Registration
Discharge Cashier
Customer Service
Insurance Verification
Collections
Bed Control/Customer Service/ Registration/Verification and Pre Certification (PAS)
Bed Control Senior Rep (Lead)
West Jefferson Medical Center Marrero, La. 70072 6/20/11-present
Complete Admits from Emergency Room
Complete Admits from Doctors Office
Ensure consents are completed timely
Ensure all data is correct and accurate
Ensure Pre-Certification is done timely each shift
Ensure Census is correct timely
Customer Service
Insurance Verifications
Collections
Department Manager of Registration/Insurance Verification/Collections (PAS)
Houston Shared Service (HCA) Houston, Texas 1/2006-5/13/2011
Managed Facility daily operational needs, delegating multiple task
Ability to implement and complete special task and projects.
Orientate new staff members
Implemented schedules arrange In-Service and submit policies
Coach staff as needed, refresh on old and new policies as needed
QA staff monthly to ensure quality of Performance
Monitor Hospital Census
Ensure Utilization reviews are done timely
Ensure Consents for treatment are done timely
Order supplies weekly
Monitor Daily Collections
Insurance Verification/Registration/Medicaid Applications/New Born
Notification to Medicaid (152N)/Collections
Tulane Hospital and Clinic New Orleans, La 70114 1//1998- 12/2005
Managed Registration for future Admits, along with Insurance Verifications
Completed Newborn notification for all Medicaid Newborns
Completed Pre-certifications on all Admitted patients
Completed Louisiana Medicaid Applications on all Uninsured patients
Ensured each pre-certification was timely daily
Upfront collections were done timely as well
For Better Life Mental Health Clinic
New Orleans, La 70113 4/1997-1/1998
Worked Clinic with MD
Made Clinic appointments for Patients
Ensure timely answering of the phone
Customer Service
Charted on each patient daily visits to Clinic, or Group
Verified Insurance
Ensure office equipment was in working order
Order supply weekly
Admit Supervisor/Registration Clerk in Main Admit/ED/Insurance
Verifications
Doctors Hospital Of Jefferson
Metairie, La. 70006 2/1986-4/1997
Ensured Operational needs were met daily
Monitor Staff
QA
Payroll Audits
Timely Registrations
Upfront Collections
Work Daily Reports
Ensured Case Management were notified of any Pre-Certification needs
Ensure Consents for Admits were completed timely
Order supplies weekly
Customer Service
. Monitor Daily Collections
Nursing Assistant/Prep Aide/Unit Secretary/Staffing Clerk
Hotel Dieu Hospital New Orleans, La. 70113 8/1979-5/1986
Basic Nursing Care
Ensured each patient were surgically prepped for surgery daily
Process Doctors Orders
Schedule Test
Post Reports on patient Charts
Blood Pressure checks
Input/Output daily
Ensured staffing was timely and accurate to Nursing Department
Answer Phone
Customer Service to patients, family and staff
Education
Allied Health Careers Orleans Parish Schools
Nursing Assistant Program
Southern University @ New Orleans
Major Nursing
Skills
Experience in the following areas of Hospital Business, Revenue Recycle
Registration
ICD-9
CMS 1500
UB 92
Medical Terminology
HIPPA Regulations
Healthcare Regulations and Compliances
Healthcare Safety
Meditech Admit System
McKesson (Star) Admit System
Cerner Order System
Right Fax System
Bed Board System
Online New Born Notification System
Excellent Leadership
Communication Skills
Problem Solving
Collections
. Bayou Health Medicaid Plans
. E-Medical Records
. Electronic Trace Voice System, Monitor calls for Insurance Verifications
. Revenue Recycle
Epic
Contact this candidate