Customer Service Technical Support
Resume:
Kristian Simmons
Phone: 678-***-**** Email: ***************@*****.***
Address: Carrollton, GA 30118
Summary of Qualifications
Creative, accomplished and highly qualified University of West Georgia student experienced in POS systems, Microsoft systems, QuickBooks, Meditech, Onbase and excellent customer service skills, written and verbal communications and a hardworking team player. I also have great math and leadership skills to offer to the company as well.
Professional Experience
Kelly Connect – Apple January 2018-Present
Teir 1 Technical Support Advisor
Provide first level technical support to Apple's customers, and resolve their technical/application queries.
Promote and process sales for Apple hardware, software and service offerings and register customer information into Apple databases.
Tanner Medical Center Accounting Department, Carrollton, GA Feb 2016-Dec 2017
Intern
Assist the accountants with analysis, maintenance, and reconciliation of cash accounts and balance sheet accounts. Also assist with processing invoices, check request, refunds, and expense reports.
Chick-Fil-A,Carrollton & Decatur, GA April 2013-November 2016
Crew Member
Provided excellent customer service serving as a cashier, food packer, order-taker and food prep.
Promotion to Team Leader
Responsible for opening and closing the store, balancing tills, counting inventory, delegate responsibilities throughout shifts, and also meeting the needs of the staff and customers.
Certified Trainer
Ability to train new employees, properly host kids events and senior night in the store
Leadership Achievements
Multicultural program- Map award for receiving a 3.5 grade point average
Accounting Club Member
Volunteer
Hosea Feed The Hungry
Dekalb County School System
Atlanta Habitat for Humanity
Education
University of West Georgia Aug 2014 - Present
Currently majoring in accounting and finance
Bachelor of Business in Accounting and Finance (double major) spring 2018
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