Customer Service Sales

Professional Summary

Skills

Work History

J M

**** ***** **, **** *****, IL • Cell: 847-***-**** • *****.******@*****.*** Accomplished and energetic Sales and Office Manager with a 10+ year history of excellent customer service skills. Motivated leader with strong organizational and priortizing abilities. Areas of expertise include communication with teams, relationships with clients and execution of their expectations. Team leadership

Process implementation

Extremely organized

Strong verbal communication

Staff development

Client assessment and analysis

Self-motivated

Conflict resolution

Project management

Data management

Catering Sales & Office Manager, 05/2016 to 02/2018 Pear Tree Catering – Vernon Hills, IL

Responsible for establishing relationships with businesses, venues and individual customers to drive catering sales.

Effective communication with the Kitchen and Operations Manager to ensure that all requests for orders are completed: food orders, supplies for the event, special instructions and items, kitchen completion time for the event, etc.

Drive sales by executing events, engaging with customers and conducting brand intros to introduce our brand to businesses and venues.

Establish confidence and relationships with clients by achieving outstanding quality and customer service within a budget and maintaining high standards of hygiene and service for our clients. Visual Merchandise Market Leader, 03/2015 to 03/2016 Sears – Hoffman Estates, IL

Plan oversee and execute departmental, adjacency changes, rotating window displays, interior displays and signage to reflect changes in inventory, season and promotion for 15+ stores in Chicago area.

Education

volunteer work

Track sales and problem solve in deficient stores and departments. Discuss plans and implement changes with soft lines store leaders and store managers. Coach and train store staff on monthly changes, rack plans and display standards. Establish and maintain relationships and communicatition between shoppers, store leadership teams and market teams.

Visual Merchandise Specialist, 10/2007 to 03/2015

Sears – Niles, IL

Responsible for assisting management team in training new associates in soft line areas. Training associates on visual standards, point of sale signage, mark down processes and customer service standards.

Overseeing monthly typical changes, plan and implement interdepartmental and window displays. Construct and install any and all seasonal decorations, display props, fixtures and brand signage. Maintain relationships with customers, clients, store associates, store management and corporate business managers.

Jewerly Consultant, 11/2005 to 10/2007

Rogers & Hollands Jewelers – Vernon Hills, IL

Communication with current and prospective customers to demonstrate products, explain features, benefits and qualities of merchandise and offered product plans. Recommend and answer customer questions about jewelry products, prices and credit options. Maintain and display jewerly, store and sales floor, making changes based on monthly goals and promotions.

Bachelor of Arts: Fashion Merchandising, 2004

Western Illinois University - Macomb, Illinois

High School Diploma: 1999

Antioch Community High School - Antioch, Illinois

Open Arms Mission - Antioch, Illinois

Monthly assistant at food shelter, packing food and assistance in the warehouse for local families in need.

Feed My Starving Childeren - Libertyville, Illinois Monthly assistant at food packaging facility, packing food and assistance in warehouse for distribution to children in need.

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