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Manager Human Resource

New Castle, DE
June 25, 2018

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Toni Howard

Cell: 856-***-****



Results oriented, highly focused Human Resources Professional with over 20 years of experience including recruitment and retention, conflict resolution, labor and employee relations, managerial/executive coaching, and training and development. Proven experience collaborating with senior management to conduct Human Resource strategic planning in order to drive organizational goals and results. Business partner to internal clients with an emphasis on needs and operational opportunities. 4 years of union experience. Regional and Multi-State HR Oversight in VA, MD, NJ, PA


HR Manager, DoubleTree By Hilton., Wilmington, DE, 2016 – present

As the Human Resources Manager, I am responsible for managing and ensuring the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefits administration, compliance with statutory requirements and the execution of employee relation activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objective. Overall headcount of approximately 100 employees.

•Interim HR Manager at Renaissance Airport. Provided HR support at all levels.

•Increased employee engagement from 56% to 86% within a year and a half of joining the team.

•Created recognition programs within various departments to increase productivity and drive employee engagement.

•Reduction in turnover due to coaching/mentoring managers and leaders to drive culture resulting in enhancing employee satisfaction and retention.

HR Manager/Contractor, Intercultural Family Services, Inc., Philadelphia, PA, 2014 – 2016

As the HR Manager, I was responsible for providing strategic HR support and consultation. This meant assessing and anticipating HR-related needs and serving as a consultant to management with responsibility for employee relations, performance management, as well as day to day HR duties. Overall headcount of approximately 130 employees. I directly managed HR Coordinator, HR Assistant and HR Intern

•Negotiated benefit rates and package to ensure tangible employer/employee cost while aligning with ACA compliance.

•Established organizational look back period for ACA compliance and efficient benefits tracking process.

•Introduced HR systems which brought structure to the department and organization. (i.e. audit system, life cycle recruitment system, HRIS system Microsoft dynamic)

•Coached, mentored and developed HR staff for growth and professional development.

•Revised the employee handbook to reflect current legislation and organizational practices.

•Established application tracking system for accurate and efficient EEO reporting.

•Implemented a efficient recruitment process.

Hunan Resources Director, ImagiMed, LLC, Rockville, MD, 2008 to 2009

As the Human Resources Director, I was responsible for providing support and guidance on all Human Resource matters in the states of Maryland, Virginia, New York and Pennsylvania. Overall headcount of approximately 200 employees. I directly managed one Payroll Coordinator.

•Implemented a efficient recruitment process.

•Implemented progressive discipline process which in turn brought structure to the organization and controlled liability.

•Implemented leave process in order to validate FMLA.

•Implemented the transition from Paychex to ADP which in turn brought efficiency to the payroll process.

•Implemented and administered a new HRIS system for administration and employee use.

HR Manager, Sobran, Inc; National Institute of Health, Bethesda, MD, 2005 to 2007

As the HR Manager, I was responsible for coaching and mentoring, in addition to assisting in supporting and ensuring that the human resource services and programs are aligned with the vision, mission, values, and integrated strategic plan of the organization. Overall headcount of approximately 100 employees. I directly managed an Administrative Assistant.

•Created a leadership curriculum and training program to develop internal talent.

•Created conflict resolution program which promoted constructive dialogue amongst colleagues.

•Developed cultural diversity and inclusion program.

•Created a managers in training program to develop future leaders.

HR Representative, Genesis Counseling Center, Collingswood, NJ, 2004 to 2005

Overall headcount of approximately 50 employees. employees in Camden County Jail. CAP program.

•Restructured the Human Resources department to fit the new design of the Human Resources function.

•Revised policies and SOP's to meet operational demands.

•Implemented HR processes which included creating a recruitment process and employees grievances procedure.

•Revised employment application, job postings and forms to meet state and federal requirements.

•Negotiated benefits plan to reduce cost to organization.

•Implemented a clinician credential tracking system.

•Created and implemented a PTO policy.

HR Director, HCR Manor Care, West Deptford, NJ, 2002 to 2004

As the HR Director, I was responsible for providing support and guidance on all Human Resource matters for facilities in the states of New Jersey, Pennsylvania and Maryland. Overall headcount of approximately 135 employees. I directly managed four HR Managers remotely.

•Partnered with HR Manager/Directors to implement or revise HR systems.

•Trained managers on effective progressive discipline writing and facilitation to reduce unemployment payout and legal proceedings.

•Trained managers to cultivate professional partnerships with union personnel.

•Developed a professional relationship with Universities, Colleges, State Agencies and Associations for the purpose of recruitment and selection.

•Planned, coordinated and conducted required programs, supervisory training and special training sessions.

•Conducted wage and benefits survey.

•Implemented employee recognition programs.

•Processed FMLA, LOA, Workers Compensation, and Discrimination claims.

•Coordinated safety committee and OSHA compliance.

Benefits Administrator, Kvaerner Philadelphia Shipyard, Philadelphia, PA, 2000 to 2002

As the Benefits Administrator, I was responsible for responsible for the day to day administration and ongoing communication of employee benefits.

•Group administration for cafeteria benefits plan in addition to maintaining the HRIS system.

•Responsible for the billing process for all health and welfare benefits.

•Managed the claims administration process for Life and AD&D insurances.

•Monitored the 401(k) savings plan; Hardship loans, Rollovers and Enrollment.

•Determined the status of a Leave of Absence (LOA), FMLA, and/or STD, COBRA administration.

•Monitored the EAP program.

•Input Medical, Dental, Life, AD&D, FSA, and LTD Buy-up rates and premiums into tracking database.


Recruiter, Kvaerner Philadelphia Shipyard, Philadelphia, PA, 2000 to 2001

Recruitment Coordinator, Our Lady of Lourdes Medical Center, Camden, NJ, 1999-2000

HR Specialist, Advanced Mortgage Concepts, Lansing, MI, 1997 -1999


•MSA, Human Resource Administration, Central Michigan University, Mt. Pleasant, MI, 1999

•B.S., Psychology, Ramapo College of New Jersey, Mahwah, NJ, 1997


Member, Society Human Resource Management, SHRM, 2000


Adjunct Professor, Fairleigh Dickinson University, South Jersey Partnership Program at Gloucester County College, Sewell, NJ, 2008 to Present

•Teach behavioral aspects of individual motivation, group behavior and interactions in formal and informal organization structures.

Adjunct Professor, Fairleigh Dickinson University, South Jersey Partnership Program at Cumberland County College, Vineland, NJ, 2008 to Present

•Teach globalization in HR policy and practice, EEO regulations, recruitment, training and development, performance appraisals, employee health and safety, labor relations and compensation.



•Human Resource Management

•Human Motivation & Behavior


“Employment Interview Workshop.” Presented at Temple University SRHM forum, Philadelphia, PA.

“The Journey to My Career .” Coca Cola; Philadelphia Public School District, Philadelphia, PA

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