Sales Developer
Resume:
SATISH CHANDRA
*************@*****.***
PROFESSIONAL SUMMARY:
9+ years of experience in IT industry this includes 6 plus years of progressive experience in salesforce.com as Developer.
Sales force certified Force.com developer (Platform Developer 1)
Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
Worked on Sales force Customization, Configuration, Security Controls, creating profiles, roles, users, record layouts and email services.
Strong knowledge of SDFC standard data structures and familiarity with Force.com platform.
Experience in Sales cloud, Service, custom cloud, Chatter and app Exchange applications.
Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex class & Web service, Visual Force.
Extensively worked on both Enterprise and Community edition of MULE ESB. Have an experience working MULE API manger and RAML.
Used Sales force Lightning Design Systems (SLDS) in order to develop the lightning components.
Created custom pages through lightning components.
Extensively worked on the Lightning framework.
Experienced in developing MULE ESB flows and integrations by using service-oriented architecture (SOA) and enterprise application integration (EAI) using Mule Runtimes.
Strong analytical, pattern detection and problem solving abilities.
Excellent interaction with cross-functional teams.
Have experience in setting up Sales force Knowledge.
Great customer interfacing skills and customer orientation.
Self-motivated, result-oriented and desire for constant learning.
Attend the meetings to understand the architecture, requirements and implementing them.
Write, update and debug repository for code revision.
Experience working with MS Access.
Experience in CSS pixel-level layout with browsers, version and platform independence.
Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots.
Worked on CSS Background, CSS Positioning, CSS Text, CSS margins.
Utilized latest front-end technologies like HTML5, CSS Layouts.
Very good knowledge of XML and implemented them in design patterns.
Implemented the Microsoft tools extensively very good at excel, and spreadsheets.
Ability to work in a cross-functional working environment with the Product Owner of CRM and lead developers to develop Agile projects
Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
Technical Skill:
Sales force Technologies
Sales force CRM, Apex Classes/Controllers, Apex, Visual force,, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic
Sales force Tools and Integration Tools
Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader.
Programming languages
C, Apex, Java/J2EE, SQL,
Web Technologies
HTML, JavaScript, XML
Operating Systems
MS-DOS, Microsoft Windows platforms, Linux, Unix
Database
MS Access, SQL Server 2008
IDE
Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE, MULE ESB 3.5.3.
Other Tools
Workbench, Force.com Explorer
CLIENT: SPRINT Kansas City, KS Jan 2016 TO PRESENTl
Role: SR Sales force Consultant.
Project Description: Sprint Corporation, commonly referred to as Sprint, is an American telecommunications that provides wireless and is an internet service provider. It is the fourth largest mobile network operator in the United States, and serves 59.7 million customers, as of April 2017. It has lot of projects involving in telecommunication sector. This project wills main deals with the design frame work and the prototyped application. Updating the service cloud application and maintain the workflows and business requirements and mainly worked on Service cloud application.
Responsibilities:
Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.
Sales force Development.
Worked as senior Developer for the project.
Understanding the business model.
Responsible for the evaluation of design programs and validating the same.
Involved in creating the UI Lightning Component Framework.
Involved in creation of objects, field, classes and visual force pages, visual force components for implementing various business logics.
Worked with the service cloud application and restful API.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Enhanced in Communities by adding new fields, field sets using Sales force lightning.
Developed the service cloud application for the LTE framework.
Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Wrote Apex Trigger, Visual force pages, JavaScript, Web services design and development and donor databases integration for websites.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Developed and supported Extraction, Transformation and Load process (ETL) using Informatics.
Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
Used Data Loader for insert, update, bulk import or export of data from Salesforce.com S Objects to read, extract, and load data from comma separated values (CSV) files
Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
Worked on Migrating contracts from different platforms to New Instance of Sales force.
Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
Created custom Email Templates and involved in doing the mail merge for different standard and custom objects.
Created a sync of contacts, email alerts, events and tasks between Sales force to Outlook and Outlook to Sales force successfully.
Customized Chatter now for profiles for different users and configuring with Face book and Twitter.
Created many Approval Process needed in the different stages of the application.
Developed custom Report Types and created various Reports (summary reports) using the Report Builder as per business requirements.
Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
Performed automation testing using Web Driver API.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
Enhanced in Communities by adding new fields, field sets using Sales force lightning.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Resolved the Cases and support the team on urgent bases, implementation and working with real-time trouble shooting.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals.
Reed Elsevier - New Providence, NJ July 15 – Dec 2015
Role: Sales force Developer/Administrator.
Responsibilities:
Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
Understand existing business model and customer requirements.
Involved in creating UI using Lightning Component Framework.
Worked on SOAP based web services for integrating backend third party applications using normal callouts and callouts using continuation framework (Apex Asynchronous callout framework).
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Cases, Orders, Products, Price books, Territories, Chatter, Reports and Dashboards.
Created custom application for Configure Primary Quote and Order Management (CPQ/OM)
Refracted the Work Item Logic in Consulting Application and wrote test classes for functional testing and code coverage.
Worked on Maintenance for the Client connect Application (Lead Management) and also in converting Notes Application to force.com applications.
Worked as Deployment Lead for all Production Deployment at the end of Iteration.
Designed, and developed the Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
Integrated using SOAP based web services by generating the stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
Developed integration between Cvent and Sales force using IBM Web Sphere Cast Iron. Oracle Data base was used as Integration layer to stage the data from Cvent.
Integrated with People Soft web services (People Soft Integration Broker) using sales force web service callouts and used the Proxy server as Integration Layer. Tested the web services using SOAP UI.
Created custom controllers implementing complex code for Sales Force, VF pages.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
Used the Debug Log and System Log Console to catch exceptions.
Worked with exceptional handling and displaying custom error message for effective end user interactive experience using visual force pages.
Created custom components to be used in Visual force pages and Visual force email templates.
Wrote Test Classes for every written code using Assertions which helps for code coverage and Functional Testing.
Created Ajax Components for building custom animations required in Visual force pages using different scripting codes like CSS etc.
Worked on Bulk Triggers, Nested Queries and Future methods by calling it from triggers.
Wrote batch classes, which can be invoked programmatically at runtime using APEX.
Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
Client: John Deere, Columbia, MO Jan 13 - Jun 15.
Role: Sales force Developer
Responsibilities:
Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
Designed various Web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse.
CLIENT: Service Works, CHENNAI Sep‘11 – Dec ’12
Role: Sales force Consultant.
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
Effectively used the out of box Sales force functionality to manage Campaigns, Opportunities, Cases and Events
During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.
Transformation of requests to payload to make secured web service call using mule data mapped and XSLT.
Created http inbound outbound flows, transformations and security of mule ESB application using OAuth.
Hand-on-experience with transformers, exception handling, testing, security of Mule ESB endpoint.
Experience in Mule soft Any point API platform on designing and implementing Mule APIs by documenting and designing REST API’s using RAML.
Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
Created custom VF email templates for enabling the localization using Translation Workbench.
Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
Created complex workflow rules criteria’s for field updates and email alerts.
Created validation rules for performing data validations depending on the user’s profile and their record type
Worked on Conga Composer – a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
Worked on the App Exchange application “Process Composer” – to build and automate simple or complex repetitive process.
Created historical opportunity reports using scheduled Analytic Snapshot between Opportunities and custom objects.
Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
Maintained user roles, security, profiles, and workflow rules wherever necessary.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Environment: Saleforce.com platform, JavaScript, Apex, Visual force, Force.com IDE, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse.
CLIENT: Jnext Development, India. JUNE’08-AUG 2011
Role: Web Developer
Description: The project was about a simple web application of online banking.
The main objective of this application is easy way of online banking, which includes getting registered into bank with a specific Unique Account number and Unique User name.
After registration, customer can transfer amount into another account and can get statements of previous transaction. This application contains settings option to change the Password, Mobile Number, Address and Account type.
Responsibilities:
Involved in design and implementation of the Project.
Extensively used Servlets and Plain java classes to develop middleware.
Extensively used JSP and Plain JavaScript to develop presentation layer.
Designed template files in XML for writing Rules and Filters.
Used composite design pattern to parse template xml files and store rules in java memory.
Based on rules and filters extract HTML code snippets from HTML pages. Used Java Regular Expression heavily to match html code starting and end point and extract HTML code snippets.
Used JavaScript and validation framework for performing front end validations.
Implemented Core java OOPS concepts (inheritance, polymorphism) in developing the code.
Used Apache http client API extensively to hit web pages url from java code and store web page result in string format and apply rules and filters on result.
Extensively used XSLT to give a new style to extracted HTML.
Written ant build.xml files for war files generation.
Environment: Java, Tomcat, Java Regular Expression, Ant, XML, XSLT, SQL, Oracle and Windows.
EDUCATION:
Bachelors of Technology in Computer Science Engineering Jawaharlal Nehru Technology.
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