Manager Data
Resume:
HARRY SHAMBAUGH
**********@*******.***
SUMMARY OF QUALIFICATIONS
Experienced Business Analyst skilled with Tableau, SalesForce, SQL, ASP.Net, XML, HTML, Oracle, and VBA. Proactively identifies and recommends successful strategic and tactical plans to support business goals. Expert SharePoint Developer who is highly motivated to drive and manage multiple projects end-to-end. A creative problem solver with effective time management skills, communication, and detail orientation. Pro-active self-starter who is comfortable working with cross functional teams.
PROFESSIONAL EXPERIENCE
Comcast Business 02/2018-05/2018
Sr. Analyst, Access Analytics and Optimization – Access Management - Centennial, Colorado
Selected by global telecommunications company to develop and maintain standard reporting measures and craft solutions to highly technical complex reporting problems.
Work with tools such as OBIEE and Tableau BI, Oasis Vendor Quoting, Century, and Singleview billing systems to help support data accuracy and optimization efforts across systems.
Pull and clean data, and built visualization reports to analyze trends and identify any cost savings measures in OffNet and OnNet for Ethernet Services, such as Business Status Score Cards, OffNet Vendor rates reporting and Accomplishment Project Tracker.
Research and propose use of database and automated processes to aid in closing gaps in process inefficiencies and to support revenue growing efforts.
Work cross-functionally to support Quoting team, Vendor Managers for both Ethernet and Broadband services as well as other team members as needed.
Took initiative to build first stages of the VM and SQL Cloud based services by working with IT and identifying department, and components needed.
Zayo Group 2014-2018
Network Performance Engineer/Reporting Manager - Denver, Colorado
Selected by broadband company to interface with key clients on operational performance for the Fiber to the Tower (FTT) network.
Develop and analyze software data driven circuit performance reports, track trouble ticket statistics, and visualize Tier I and II call queue performance and forecasting utilizing Salesforce CRM and SFDC, Tableau BI and MySQL.
Develop data extraction process that allows access to real time network performance data on Fiber to Tower for multiple clients.
Perform audit of inventory to ensure data integrity standards are being followed.
Serve as key point of contact with clients to manage expectations associated with services.
Develop network and operational performance reports for clients and Sr. Management on a daily, weekly, monthly, quarterly and annual basis.
Develop and maintain ad hoc reports as needed.
SPRINT/NEXTEL 1999-2014
Selected by a leading telecommunications company to perform various duties.
Business Analyst – Lone Tree, Colorado 2005-2014
Develop software data driven reports and applications to include both web and automated ad hoc reports using the most recent SQL tools, such as SSIS, SSAS, and SSRS, SharePoint, and other Microsoft Business Intelligence solutions.
Analyze and forecast needs for Workforce and CFS Reporting departments.
Create automated processes and reports designed to increase efficiency in operations.
Produce visual aids easy to understand and enable Management to quickly make key decisions.
OTHER WORK EXPERIENCE
2004-2005 NDS Lead Support Rep Englewood, Colorado
2003-2004 Nextel Burn-In Technician Nextel-Denver, Colorado
2000-2002 Network Operations Rep Nextel – Denver, Colorado
1999-2000 Customer Care Rep Nextel – Englewood, Colorado
1998-1999 Traffic Signal Technician Sturgeon Electric – Henderson, Colorado
1998-1998 Warehouse Supervisor TCS Communications – Denver, Colorado
1992-1998 Armament Mechanic/Electrician US Army – Ft Carson, Colorado/Hanau, Germany
EDUCATION AND SPECIALIZED TRAINING
Regis University – Denver, Colorado In Progress (125SH)
Bachelor Computer Science/Networking
Seminole Community College – Seminole, Florida 2003
Cisco CCNA Trained
Nextel Communications – Denver, Colorado 2003
Leadership for Results – Certificate
Cross Market Management – Denver, Colorado 2001-2002
NACSE Certified Telecommunications and Data Systems
University of Phoenix – Denver, Colorado 2000
MCSE Trained/NT, MCP/NT Certified
US Army Aviation Logistics School – Ft Eustis, Virginia 1993
AH-64 Armament/Electrical Systems Repairer 68X10 Diploma
REFERENCES
Available upon request
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