SOMNATH DEY

Kolkata, India

Mobile: +374******** E-Mail:ac50at@r.postjobfree.com Skype Id: sunny1982dey

Seeking a suitable managerial position in Retail domain to utilize skills and expertise gathered through experience to handle day-to-day operations

SKILL SET

Project Management

Business Blueprint document Preparation

Customer Relationship Management

Order Management

Stock Consolidation

Accounting Skills/Payroll

Cash Handling/ Purchasing

People Management

Business Development

New Product Launches

Channel Relationships

Business Development

Stock & Space Management

Inventory Management

Retail Management

Sales & Marketing

Strategic Planning

Merchandising

SUMMARY

Attentive and highly skilled professional with 17 years of vast experience in all facets ofStore Management, Customer Relationship Management, Accountsand Administration

Hands-on experience in managing day-to-day operations of store and purchasing process including dealing with expedition buyers, stock recording, pricing and accounting

Experienced in managing customer service operations with an aim to accomplish corporate plans & goals

Demonstrated skills in driving sales growth and profits by developing a friendly, well trained sales team who are always highly visible to customers and responsive to their needs

Competent in handling operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the operations

Increased retail sales metrics viz. average bill value, customer conversions through in-store and marketing strategies and proven track record in both apparel retailing

Successfully maintained and reconciled well as prepared reports, created, documented, and posted complex journal entries; recorded various intercompany transactions and cost allocations

Proven track record of controlling store expenses to maximize profitability

Well-versed with purchase dispute process and retained client queries on a priority basis

Superior communication capabilities with flair to develop and maintain positive working relationships with internal and external customers

TECHNICAL SKILLS

Well versed with MS Office / Operating System

LANGUAGE SKILLS

Proficient in English

EDUCATION

ISC (CLASS 12th ) subject Arts from INSTITUTION OF INFORMATION TECHNOLOGY AND MANAGEMENT, 2014

ICSE (CLASS 10th ) Subject Commerce from ST PAUL’S MISSION SCHOOL, 2000

WORK EXPERIENCE

Customer Relationship Manager

JOB PLACEMENT CONSULTANCY Oct 2017 – Present

ACE-VENTURE,Kolkata, India

SUNNY WING May 2000-Oct 2017

Growth Path

May 2000-Oct 2017 Store Manager

Aug 2005 – July 2014 Store In-Charge

May 2000 – August 2005 Counter Salesman

KEY DELIVERABLES

Preparation of Business Blueprint document

Managing complaints received from customers and provide an excellent solution in an efficient manner

Building and maintaining good relationships with new and existing suppliers

Imparted training to the store staff and motivated the employees

Organizing and managing all tasks, work schedule and attendance efficiently

Ensure to maintaining a healthy relationship within the team members

Accountable for handling 25 staffs, accounting, cash handling and discipline maintenance of sales team

Set up of extended with holding goods on sales & purchases

Look after section of Gents, Ladies & Kids counter

Also looking company project area where supplying Uniforms of different Hotel Management Unit

Developing Sales with goods profit margin in Shop;Employee Salary slips creations

Managing the company's accounting transactions and reporting

Preparing accurate financial statements and reports on a monthly, quarterly and annual basis

Establish good relations with, banks, auditors, consultants.

Monitoring sale target, achievement & discuss with team on regular basis

Maintaining highest standards of customer service by promptly resolving customer problems and concerns

AVAILABILITY

Ready to relocate within two month Possess no bond with current employer

References: Available on request

Contact this candidate