Business & Banking Professional

CHRISTINE U. NGUYEN

714-***-**** *********.*.******@*******.*** www.linkedin.com/in/christineunguyen

PROFESSIONAL EXPERIENCE

Navy Federal Credit Union Fountain Valley, CA May 2016 - Present

Member Service Representative III

Awarded Certificates of Recognition for Sustained Superior Performance and Exceptional Service by the President of NFCU for exceeding performance expectations

Prevented over $100,000 in monetary losses by uncovering credit report discrepancies and recognizing suspicious behavior which warranted enhanced due diligence

Discovered and mitigated over $75,000 worth of auto loan fraud containing duplicate VIN numbers and stolen identities that have been linked to a major loan fraud ring

Performed investigative analyses using database queries, CRM, transactional systems, external data and prepared detailed reports to support BSA/AML department’s investigation of suspicious account activity

Identified various operational inefficiencies and presented innovative solutions to upper management that improved security measures and streamlined internal communications

Member Service Representative II May 2014 - May 2016

Led front-end operations by coordinating and delegating tasks to maximize productivity and maintain an operationally efficient and compliant branch

Personalized and administered new-hire MSR training to ensure full procedural understanding, technical development, accuracy, and knowledge retention

Analyzed member data to create strategic recommendations that satisfy financial goals and resolve complex issues

Facilitated meetings to communicate team performance goals, engagement strategies, and end results which accelerated performance and production by 21%

Developed training modules and reference guides for colleagues that increased product, procedural, and technical cognizance

Bank of America Irvine, CA Oct 2012 - May 2014

Bank Teller

Prevented a $1,500 monetary loss by recognizing and confiscating a fraudulent item and stolen ID presented by an individual with an arrest warrant for fraud and identity theft

Became the top performer in OC/LA region by analyzing clients’ financials for referral opportunities and exceeding my 3% referral goal by 15% - 20% per day

Exceeded the quarterly mortgage sales goal and received the Professional Teller Excellence Award by referring a high net-worth client to our mortgage officer to close on a $1.5 million mortgage note

PROFICIENCIES

Business: Client Relations, Issue Resolution, Strategic Analysis, Process Improvement

Retail Banking: Operations, Fraud Prevention, Sales, Credit, Loans, Deposit Products

Regulations & Compliance: BSA, AML, OFAC, KYC, CIP, EDD, CTR, SAR, RCP

Computer Skills: Microsoft Office, IBM Notes, Database, CRM, Information Systems

EDUCATION

California State University Long Beach Long Beach, CA

Bachelor of Science in Business Administration

Concentration: Finance

OTHER

Languages: English (80+ WPM), Vietnamese

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