Administrative assistant
Resume:
SUMMARY
Accomplished and energetic Administrative Assistant with more than 10 years of customer service background. Experienced and motivated leader with strong organizational and prioritization abilities, can handle tasks with accuracy and efficiency as well as working with others in a fast paced environment keeping a positive attitude. Excellent phone and digital communication skills with the ability to speak and write fluently in both English and Spanish.
PROFESSIONAL EXPERIENCE
Loyola University Health System December 2015- August 2017
Financial Clearance Department/Provider Relations
Perform insurance verification/precertification for all scheduled ambulatory visits
Create HARs for appointments after obtaining benefit information and authorizations
Contact patients or patient guardians regarding insurance status issues or verification of insurance prior to patient arrival
Liason to Ambulatory Management regarding staff performance through documented rounds “on the job” training for service representatives and targeted communication of staff mistakes in registration
State Farm Insurance September 2015- December 2015
Certified Insurance Producer
Manage daily accounts
Enroll and set up accounts and create files for new clients.
CEDA December 2012- August 2015 Community and Economic Development Association
Intake Specialist/ Peer Counselor
Certified as a breast feeding peer counselor
Front desk: Assisting walk in customers as well as those over the phone in obtaining benefits for food stamps for under income families
Manage the day to day scheduling for each customer
Create and maintain files for customers enrolled in the program
Manage monthly reports of the clinics productivity.
Country Financial Insurance March 2010- May 2012
Receptionists/personal Assistant
Create and adjust Insurance agent’s personal schedule
Give quotes to customers via phone and internet
Assign daily appointments for reps
Create files for new clients
Managed daily income book
EDUCATION
Moraine Valley 2005-2006
Nursing Assistant
REFERENCES
Debra Peterson
Kmart - Manager
Yareli Torres
Loyola University Hospital
Jennifer Chlebek
CEDA - Supervior
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