Customer Service Office Assistant

LISA M. JACKSON

**** **** ****** **********, ** *5835

Phone: 916-***-**** *************@*****.***

MANAGEMENT/CUSTOMER SERVICE

A skilled professional credited with combined client relations, data entry, and office management. Competitive and results oriented in strengthening business relationships, document management, and interacting with all levels of personnel. Demonstrates ability to efficiently execute service plans and manage sensitive materials.

PROFESSIONAL EXPERIENCE

Covered California, Sacramento, CA 2015 - 2018

Supervisor

Responsible for the daily operations and management of the company's phone activity and attendance.

Approve time sheets, manage schedules and generate daily agent activity reports for management.

Perform customer verifications through CalHEERs

Investigate and resolve customer complaints

Provide coaching and feedback to agents.

Perform monitoring of calls monthly for quality assurance Tasheka Baker Daycare, Sacramento, CA 2009 - 2010

Daycare Assistant

Supported center in the care of children and family, accountable for best practices daily operations.

Observe and monitored children under Community care standards.

Assisted in the transportation of children to and from school. Department of Human Assistance, Sacramento, CA 2006 - 2010 Office Assistant

Accountable for quality assurance in addition to program integration and customer support.

Produced, distributed and filed quality assurance reports, and performed data collection for report analyses of client services.

Maintained communication with all personnel and managed extensive use of critical path troubleshooting matrices for assessing and executing resource data and information. Sacramento City Fire Department, Sacramento, CA 2007 - 2007 Receptionist

Responsible for front office duties including updating information in data base and process fire reports.

Received visitors and answered phones.

Received /distributed incoming mail.

Prepared correspondences, maintained client appointment logs and records, and provided ongoing support. Resource Staffing Group, Sacramento, CA 2005 - 2006 Receptionist

Responsible for reports of daily schedule and update calendar and customer information.

Maintained employee and department directories.

Arrange flight reservation for Executives; maintain communication as needed with team members. Labor Ready Inc, Sacramento, CA 2003 - 2005

Customer Service Representative

Responsible for the daily operations and assisting management in accounts/ receivable and payroll.

Prepared new and existing job orders and dispatched jobs daily reports.

Processed new hire paperwork and worker’s compensation .

Managed and performed various office duties.

EDUCATION

Rio Cazadero High School, High School Diploma Sacramento, CA Consumnes River College, Associates Degree/Communication Sacramento, CA

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