Joyce L. Holt

**** ****** ****** ***. ***

Memphis, TN 38109

901-***-****

ac507i@r.postjobfree.com

Objective: Seeking full time position that offers stability, challenging rewards, & advancement opportunities.

Qualifications: Proven skills in verbal and written communications, CPI & CPT experience,

Data Entry, 10-key, QuickBooks latest series, Microsoft 2010 & later Series of Excel, Internet Explorer, Power Point, Windows, Word, & Database processing. Document Indexing and highly proficient in operating all types of office equipment.

Education: State Technical Institute at Memphis - Memphis, TN

Studied Computer Accounting Fall 1992 – fall 1994

Experience:

Nov. 2017 - Mar. 2018 - Aerotek Staffing Agency - Memphis, TN.

Assigned to FedEx Global Vehicles Division. Warranty Claims Writer/Data Entry Specialist. Responsible for Previewing, editing, incoming claims for Vehicle warranty submission. Processing statements for inbound warranty check payments. Investigation of mistyped claim numbers for correct numbers for receiving prompt entries to expedite completed warranty payments.

Mar 2017 - Nov. 2017 Black Lion Security LLC-Memphis, TN

Receptionist--Duties includes answering incoming phones lines, assistant to schedule of guards, typing memos, letters, processing fax documents for incoming and outgoing. Filing and all other tasks as assigned.

AIG/American General Life Insurance Company - Memphis, TN

October 2006-April 2016 Marketing Support Staff-Support marketing employment efforts by processing paperwork related to agent recruiting, hiring, and personnel changes. Respond

to inquiries by phone and in person from both external customers (policyholders, prospects, etc.) and internal customers (managers, agents). Support Local Office

Marketing activities (e.g., updating PP sales presentations, generating Internet leads). Complete policyholder request transactions, process claims, and

participate in policy conservation activity. Support Local Office training

initiatives (e.g., tracking requirements, maintaining records, preparing presentation materials, meeting preparation). Provide assistance with Agency Audits and records management. Provide miscellaneous office clerical support.

Dec. 2004 – Jan 2005 PSC Staffing Agency - Memphis, TN Assistant to Human Resources Manager – Assigned to Georgia Pacific Corp.

Assist with pre- and post -employment, filing, etc. Assist employees with issues with health, dental, and vision insurance and enrollment.

April 1998-May 2004 First Tennessee Bank – Memphis, TN

Extraction Clerk II – Responsibilities include processing various U.S. Banks Accounts for High and Low speed processing for data entry. Prepared checks for copying, editing, and balancing, batching checks for check encoding. Faxed client’s checks to various companies for account number research.

March 1997-Dec. 1997 Union Planters Bank Mortgage Division-Memphis, TN

Bank Technician II – Responsibilities include preparing paperwork for delinquent HUD, VA, Conventional, Fannie & Freddie Mae Loans. Answered incoming calls, posted payments, and late charge Analysis.

Aug. 1996-Mar. 1997 Norrell Staffing Services-Memphis, TN

Insurance Technician – Assigned To Boatmen’s National Bank

Responsibilities include sorting mail, preparing incoming correspondence for Document Index Scanning, entered coverage amounts in system.

Aug. 1990-Nov. 1996 Mississippi Boulevard Christian Church Family Life Center – Memphis, TN

Receptionist/Secretary – Responsibilities include checking in members and guests daily. Answering calls, scheduling various events, assisted with youth and adult athletics programs, prepared monthly revenue reports.

References: Available Upon Request